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Question

Running into an issue with my Acuity Scheduling and Zapier Integration

  • September 11, 2025
  • 2 replies
  • 30 views
Jola

Hi all! I had a workflow set up in Zapier that was working, but no longer is and I’m struggling to figure out what happened. 

 

I have an integration set up between Acuity Scheduling and Zapier. However, this is the issue and error that I’m running into now.

 

Any idea as to what is happening here?

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2 replies

Sparsh from Automation Jinn
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Hey ​@Jola,

The error you are encountering means you are not using the correct authorization for Active Scheduling API. See more here- https://developers.acuityscheduling.com/reference/api-errors

Just referencing from the documentation-

  • We don't know who you are! Either the request didn't include authentication or the authentication wasn't valid. Double check the user ID and API key, or head to Getting Started for an example.
  • Authentication to the API is done over SSL with HTTP Basic Auth, using your numeric User ID for the username and your API Key for the password. 401 Unauthorized will be returned on authentication failure.

Please follow the correct authorization to fix this error. Hope it helps!

https://zapier.com/partnerdirectory/automation-jinn | Zapier Silver Solution Partner| Automationjinn.com
SamB
Community Manager
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  • SamBCommunity Manager
  • Community Manager
  • 9676 replies
  • September 16, 2025

Hi there ​@Jola 👋

Did Sparsh’s reply help to point you in the right direction here? 

Let us know how you’re getting on, want to make sure you’re all set! 🙂

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