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Cannot Map fields all of a sudden

  • September 6, 2025
  • 3 replies
  • 27 views

Purple Cove Labs

I am suddenly unable to map any field to any steps. Usually, when I click on the replace button (“+”) it will open the list of steps from which I will choose with step it is I want to map to this or that particular field. 

 

I was casually fixing something in my workflow, when I mapped the first field and then when I proceeded to map the second one it was just un-responsive. At first I assumed it was my computer being slow, then I assumed I had done something wrong somewhere or maybe my I had exceeded my plan or something like that. I even thought the issue was specific to this field and/or this zap. I went to try to map other fields in other zaps, same thing. When I tried to contact the support agent, upon opening it, I was advised that there was a technical issue on Zapier (something about Facebook), to wait it out… that was 3 days ago. On Zapier Status it says all systems are operational, yet I am still experiencing the issue. 

 

Below is a screenshot of where I am stuck. When I click on the replace button (“+”), the list of steps no longer appears. 

 

Best answer by SamB

Hi there ​@Purple Cove Labs 👋

I just came across this and looked into the ticket you opened with our Support team. It seems that when you tried editing your Zaps later on it worked fine, so this appears to have been just a temporary glitch. 

I’ll mark this as answered for now but please do keep an eye on things and reach back out if it starts happening again. In the meantime, happy Zapping! ⚡

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • 34068 replies
  • September 8, 2025

Hi ​@Purple Cove Labs 

Things to check/try:

  • Refresh the browser
  • Make sure you browser is updated
  • Try in a different browser

 

If the issue persists, you can open a ticket with Zapier Support: https://zapier.com/app/get-help


Purple Cove Labs

Hello Troy, 

 

Thank you for answering. 

 

I had already done all of that before coming here and I did submit a ticket. 


SamB
Community Manager
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  • Community Manager
  • 9729 replies
  • Answer
  • September 16, 2025

Hi there ​@Purple Cove Labs 👋

I just came across this and looked into the ticket you opened with our Support team. It seems that when you tried editing your Zaps later on it worked fine, so this appears to have been just a temporary glitch. 

I’ll mark this as answered for now but please do keep an eye on things and reach back out if it starts happening again. In the meantime, happy Zapping! ⚡