Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Get Help

Find answers to your questions. Ask the Community for help or hire someone to help you.

29370 Topics
N
NicLBeginner
asked in Troubleshooting
Zapier will not "find new records"

I placed two test events on the calendar for the Zap I built (and have been successfully running) but when I click “Find New Records” Zapier keeps returning the records found on 3/13, not giving me an updated list of event options to run the test. Any idea why this is not updating/repopulating? I also tried searching for events that say Test and got no results. What’s the point of “find new records” if it’s going to keep giving me the same four records from five days ago? Full context: the Zap is designed to notify me via WhatsApp 12 hours before any meeting outside my core business hours (after 17:00-11:59 or 00:00-07:59). This has been working great. I am now trying to adjust to include all meetings on Saturday or Sunday. The problem exisited prior to me editing the Zap and happens across all my Zaps, not just this one.I searched the FAQ, Community, and Support posts and could not resolve.Thank you!

138210
WAZEN
5 months ago
O
Oteiza-aNew
asked in Code & Webhooks
Can I create a full workflow with the Zapier API?

I am new to Zapier, and want to be able to create a full workflow, from selecting the trigger apps to the result, all from the Zapier API (my app is not published as a public integration). Is this possible?Thanks in advance.

202
fiona819
5 months ago
G
greenhubBeginner
asked in Code & Webhooks
OpenAI can't use Image Analyzer

Hi, I’m trying to use the image analyzer API from OpenAI.I retrieve via webhook a signed url with all the headers from a AWS S3 PNG Object.But when i’m using it on OpenAI:I tried with other images but it’s the same. There’s a way to overcome this issue? Thanks.

387
Troy Tessalone
5 months ago
KhairyARH
KhairyARHBeginner
asked in How Do I
How do I transfer exisitng data from Shopify?

Hi all,  Image 1Image 2I seem to be having difficulties in transferring existing data from Shopify: the Transfer Data button is missing (Image 1).I've searched enough to know that Shopify is a supported app and that the Trigger "New Order Created" is also a supported trigger. (Related links and images below)But for some reason, the Transfer Data button does not appear for me, unlike the Zap I made for WooCommerce (Image 2). I hope someone can help me out. https://zapier.com/blog/zapier-transfer-guide/#existinghttps://help.zapier.com/hc/en-us/articles/8496274335885-Transfer-existing-data-using-a-Zaphttps://help.zapier.com/hc/en-us/articles/8496274335885-Transfer-existing-data-using-a-Zap#h_01HKN8PN12GTYR9SXDCSTXD7GW 

353
KhairyARH
5 months ago
R
RickyM73New
asked in Troubleshooting
RSS Feeds Error

I can’t create an RSS feed as I receive an Error when I trigger the feed. I enabled the Javascript and Cookies and tried both with Safari and Chrome on MacBook Pro. I am don’t have a premium account, only a free account.  I attached the screenshot with the Error message. Please help.   

253
Troy Tessalone
5 months ago
B
BillyMBeginner
asked in How Do I
How do I automate Slack messages with deal numbers on Salesforce close?

Hi there, My firm recently got Salesforce and I am leading the implementation. One thing that we’d like to automate is a message that gets sent to a channel every time a deal closes. Today, to start the message, the rep that closed the deal will write “#(insert deal number of the year) - New Client Name”. Afterwards they will include information that I can pull easily from fields in salesforce into the body of the slack message. My question is how can I have the deal number automatically update for each new message? Thanks, Billy

317
Troy Tessalone
5 months ago
W
Wellow123Beginner
asked in Troubleshooting
Zap does not receive a response from Google Sheets

Hello Everyone, I have a Zap triggered when a row is added in a google sheet table. In step 4 of my Zap I do a look up in a google sheet table, but I get this error “This usually happens when the Zap does not receive a response from Google Sheets within 30 seconds confirming we could access the spreadsheet data successfully.” The connexion is right, this table only has 700 rows, the sheet and table IDs are right, and there is the value in the google sheet. I tried replaying them but it’s not working.. When I replay a zap, will it replay with new data it the google sheet has been updated? Or only the one the triggered the zap? Thanks for your helps!  

2164
Troy Tessalone
5 months ago
Pocket Office
Pocket OfficeBeginner
asked in Troubleshooting
Zap History shows Null Data - Filter Step - Even though Data Out is Present

I am connecting MyCase to Google Drive, with MyCase being the Trigger. The specific trigger is: Case Updated based on Case Stage. When I run test data inside of the Editor, it pulls information properly based on the work I do in MyCase.Each stage has a Case Stage Reference ID and I want to run certain actions based on a specific stage. Therefore I filter using Text Exactly Matches...the known Case Stage Reference ID which in this case is 597269. Everything works in the Editor….HOWEVER...when I Publish, the Zap stops because null data is coming through, as shown below on the Data In Tab. Interestingly on the the Data Out Tab (second image)...Null Text Error....the very data I want is there…. It is getting the data and the proper Case Reference IDAm I losing my mind, or is this not working as it should? Please help.

736
Pocket Office
5 months ago
K
kntaylorNew
asked in How Do I
How do I set up a Zap to add Givebutter receipts to QuickBooks Online without selecting a specific customer?

Why do I need to select an specific customer when creating my Zap? How do I set up my zap to add receipts from Givebutter to Quickbooks?

81
Troy Tessalone
5 months ago
O
Oteiza-aNew
asked in How Do I
Can I use my Zapier account on behalf of my end user?

I want to be able to create a workflow from my own application, but I don’t want to ask every single one of my users to create a Zapier account.So, can I integrate Zapier into my application, where Zaps workflows will be created in my company’s account? (via API or whatever necessary tool)

141
Troy Tessalone
5 months ago
D
David KennettNew
asked in Troubleshooting
Error turning Zap on: undefined Error : inactive user cannot access the api

Hello, I encountered an error message while attempting to activate my Zaps: "Error turning Zap on: undefined Error: inactive user cannot access the API." Initially, I presumed it was due to a payment issue and promptly upgraded my plan. However, I'm still encountering the same error. Could someone please assist me with resolving this issue?Thank you for your help.Best, David

111
Troy Tessalone
5 months ago
C
creating webflow orderNew
asked in How Do I
How do I create a Webflow order using the stripe payment link?

is it possible to create webflow order using stripe payment link ? like when user finish stripe payment link, i want to create new webflow order  it should contain email ,address,etc

51
Troy Tessalone
5 months ago
B
barnabynagyBeginner
asked in Troubleshooting
Sendy list not loading

Want to set up several Ghost - Sendy zaps but I’m stuck at the first one. Sendy list is not loading. 

4712
B
5 months ago
A
adevcoderBeginner
asked in How Do I
Can zapier shopify create variant products ?

Hi everyone, I wanted to basically create a product from google sheet and have it Zapier connect with Shopify to create/updated the product. Now my question is does Zapier Shopify create product function able to create variants? One product with multiple variants skus?

2996
SamB
Community Manager
5 months ago
RobynAU
RobynAUBeginner
asked in How Do I
All data from Gravity Forms isn’t added to ClickUp task

I apologise in advance as I am sure my issue relates to the “section” between the chair and the keyboard!I have set up a zap between Gravity Forms and ClickUp that when a new form submission is received a new task is added to ClickUp.I created a template in ClickUp for the task field names the same as in Gravity Forms.When I test Gravity Forms, the data is displayed. But when I test the ClickUp New Task, while it test is successful and all sections/steps have green ticks, the fields are listed but the data hasn’t been been added. I have obviously missed something. Would anyone have some suggestion as it what I might be missing?Many thanks,Robyn

1495
SamB
Community Manager
5 months ago
Anubis
AnubisBeginner
asked in Troubleshooting
Zaps suddenly don't work anymore > Clickup connection "Cannot read property "members" of undefined"

Hi! My Zaps which always used to work suddenly don’t work anymore since today/yesterday. No changes were made to the Zaps, so this seems strange to me.The problem lies within the step “Find user by name or email in Clickup”. When I test this step I get an error: “Failed to find a user in ClickUp - Cannot read property ‘members’ of undefined” This is what I already tried/checked:The account I connected ClickUp with, is still admin in ClickUp, so this should not be an issue Reconnected ClickUp & tested the connection - was successful Created the step “Find user by name or email in Clickup” from scratch, still doesn’t work & doesn’t work with field “email” either. What can I do here so my Zaps work again? Does anyone else experience this issue out of the blue? 

21314
SamB
Community Manager
5 months ago
Ibon
Ibon
asked in How Do I
How can I trigger a zap with Github's dependabot security alerts?

There are a lot of Github triggers, but none of them seem to be picking the Security alerts that Dependabot creates. Can someone think of any way to pick these up as a trigger to initiate a zap?  

2054
C
5 months ago
Z
ZZapittBeginner
asked in Troubleshooting
Connecting 17hats with specific tags to Kalviyo

Hello, I collect new contact form in 17hats. Contacts that I label with a specific Tag are the only ones I want imported into Klaviyo. I don’t want all of contact forms to be imported.I’m trying to do it with a filter condition Only continue if Field: TagCondition: (Text) Contain text or Exactly matchText or data: the tag nameSomehow Zapier cannot find the Text or the Tag.Is there any way someone have an idea how can I make Zapier find the tags? Thanks

103
ken.a
5 months ago
B
Bikesale24New
asked in How Do I
How do I import CSV data from Gmail to HubSpot after successfully receiving the email?

Hello dear community,I'm still relatively new here and have been struggling with the same problem for days. I just can't get any further and ask you for help.Following process:I receive a csv file sent via Gmail and would like to import the data from it. Intercepting the Gmail with the file works. I would like to import this data into ROWS, then into Hubspot. Now it's the case that I can see all the data from the gmail, but not the data from the CSV file. How could I manage that?I am grateful for any help.GreetingsBikesale24

254
SamB
Community Manager
5 months ago
N
Nicolai CopenhagenNew
asked in Troubleshooting
Can't transfer data from Microsoft To Do - to Clickup

I am trying hard to get Microsoft To Do to transfer data to a Clickup list. I can transfer all kinds of data from my To Do list, except what is actually important: The To Do task description.. I have tried all tags/fields available, but the text written in To Do is simply not transferred..  

142
ken.a
5 months ago
T
toughtrucksNew
asked in How Do I
How to change the default icon of Zapier's Chatbot?

I don’t see any option within Style to change the default icon of the Chatbot. Has anybody able to figure this one out? 

1571
ken.a
5 months ago
G
gera97New
asked in Troubleshooting
Failed to create a lead event in Facebook Conversions This event has no customer information parameters

Hi, i got error like below, as i understood it's like recommendation, but it doesn't matter , the event will be sent in facebook right? because my zapier was launched with skip testFailed to create a lead event in Facebook ConversionsThis event has no customer information parameters, or it has a combination of customer information parameters that is so broad that it is unlikely to be effective for

113
SamB
Community Manager
5 months ago
M
MrMikeBeginner
asked in Troubleshooting
I can't trigger skool question to my email list on flodesk

Hi there,I tried to give it a test but test keep fail, I try to import skool email to my flodesk email list 

92
ken.a
5 months ago
A
Andrew Recruit10Tinkerer
asked in How Do I
Microsoft Dataverse connection please

Has anyone managed to connect to Microsoft Dataverse? If so what are the steps?

1946
A
5 months ago
J
jpridsamNew
asked in How Do I
How do I automate reposting client Facebook posts to my business page?

Hi, I run a local newsletter in which one of my responsibilities is reposting the posts of my clients onto my businesses Facebook page for added exposure. I was wondering if there is any way i can setup and automation where this is done for selected facebook profiles (my clients), since this would save me a huge amount of time.Thanks for your help

812
SamB
Community Manager
5 months ago
Terms & Conditions