Docusign Response to Google Sheet Field Not Updating

This issue is likely due to how DocuSign sends data to Zapier. Here are a few possible reasons:

1. Field Data Not Mapped Properly – Ensure that the radio button field is correctly mapped in DocuSign’s integration settings. Some fields might need additional setup to be included in webhook responses.

2. Zapier Trigger Limitations – Zapier may not pull all fields by default. Try using a "Find Envelope" or "Retrieve Data" action to get a more complete dataset.

3. DocuSign API Delays – Some field data might not be available immediately after completion. Adding a short delay before updating the Google Sheet could help.

4. Field Type Compatibility – Some DocuSign field types (like radio buttons or checkboxes) might be structured differently in Zapier. Check if the field appears under a different name or format in the test data.

5. Live vs. Test Data Differences – Sometimes, test mode does not provide a full dataset. Running the Zap live with real data might yield different results.

If the issue persists, try checking the raw webhook data from DocuSign in Zapier to confirm whether the field is being sent.

Thank you! I think there may just be a delay in the sync of that specific field. I added the requirement that the field be completed to my trigger, so hopefully that will address the issue.

If not , just let me know.

Hi ​@edenschulz,

I just came across your post here and wanted to check in here to see how you’re getting on. Are you still encountering an issue here?

Please do let us know if you’re still in need of some help on this at all - happy to assist further! 🙂

Thank you - I figured out a workaround which is that the row will not update until that field is completed. I tested it and it should work. Now I have a whole other problem though, which is that the other zap (which is the one that creates the rows on the spreadsheet when I send the docusign) did not work at all. Are you able to help with this? I got an email from Zapier saying that I had 126 tasks being held (this was after I sent the Docusign bulk mailing) but when I logged in to Zapier and looked at the held zap runs, there is nothing on the list. It’s really screwing up my entire workflow and I don’t know why it didn’t work when I tested it successfully earlier yesterday.

It sounds like there are a few potential issues causing your Zap to fail when processing the Docusign bulk mailing. Here are some common reasons this might be happening:

1. Task Limits & Zapier Holding Tasks – If Zapier is holding tasks but not displaying them in the queue, it could be due to reaching your task limit or an issue with task processing delays. Check your Zapier Task History and Zapier Plan Limits to ensure you’re within your allowed task quota.

2. Bulk Processing Bottleneck – When sending a large number of Docusign requests at once, Zapier might throttle or queue tasks due to rate limits. This can cause delays or failures if too many actions are triggered simultaneously.

3. Zapier Internal Issues – Sometimes, Zapier experiences system-wide issues that affect workflows. You can check Zapier's Status Page to see if there were any outages at the time you ran your Zap.

4. Trigger Issues – Even if the Zap worked in testing, live workflows can behave differently. Ensure that:

   • The trigger (Docusign signing event or form submission) is actually firing for all documents.

   • The correct Docusign event (like "Sent" or "Completed") is being used as a trigger.

5. Spreadsheet-Specific Issues – If the Zap is creating rows in a spreadsheet, verify:

   • The connected Google Sheets account has the right permissions.

   • The spreadsheet structure hasn't changed (column names, sheet names, etc.).

   • There are no formatting or size limits being exceeded.

6. Zap Run History & Error Logs – If the Zap didn't work but was successful earlier, check:

   • Zap History for failed runs and error messages.

   • Whether any filters, conditions, or paths in the Zap were misconfigured.

   • If any API limits or authentication issues caused failures.

7. Zapier Cache or Sync Delays – Occasionally, Zapier takes time to sync bulk actions, leading to tasks being held temporarily. Try manually replaying held tasks or refreshing the connections.