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30323 Topics
L
LimeDigitalNew
asked in Troubleshooting
Issue with Facebook Lead Ads Integration - Leads Not Passing Correctly

Hi team, I am experiencing a widespread issue with the integration between Facebook Lead Ads and Zapier. The leads coming from Facebook either fail to proceed to the next stage in the workflow or arrive only partially. The specific error message I am receiving is:Error message: "Error while hydrating data from Facebook Lead Ads: The app returned 'Unsupported get request. Object with ID does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation."This issue is impacting our campaign significantly, as the leads are not being processed correctly. Could you please provide information on the nature of this problem and when it is expected to be resolved? Additionally, are there any immediate steps I can take to troubleshoot or mitigate this issue?Your assistance in resolving this matter promptly would be greatly appreciated, as it directly affects our lead generation efforts.Thank you for your support and I look for

3623
ken.a
3 months ago
J
Jung heeNew
asked in Troubleshooting
Unable to pull leads Error

I received so many Zapier error emails today that I checked and found that the trigger was not working properly. Is there any solution? It's very urgent.  

302
ken.a
3 months ago
M
MSeidlNew
asked in How Do I
QuickBooks Desktop connecting with Zap

I have the Desktop Version on Quickbooks, (Enterprise edition). has anyone found a way to link Zap to it?

661
ken.a
3 months ago
C
Cheshire CatBeginner
asked in Troubleshooting
Zap won't publish

Cannot publish ZapYou should try opening the Zap editor and reselecting missing or incorrect PassKit Membership fields. my zap was working until I split based on city.  Now it’s telling me that my zap cannot be published.  I’ve tried everything I can think of.  I do not see any required fields in the new sections I created (they are duplicates except the city name.  In short, has anyone run into this before?

753
ken.a
3 months ago
N
NGregoryNew
asked in Troubleshooting
How to filter on opportunity user defined fields

I have built a zap using Autotask and am trying to create paths according to the value in the opportunity user defined field but it is not showing the breakdown of the user defined fields. Please can someone help?

197
Troy Tessalone
3 months ago
P
PDXFruitTreeNew
asked in How Do I
Nonprofit Discount - On top of Annual discount or separate?

I’m looking to potentially upgrade to the paid Starter and am wondering if the 15% discount for nonprofits also applies the annual plan, or only the monthly rate?  Thanks!

761
JammerS
3 months ago
K
kmsurgNew
asked in Troubleshooting
Zaps sending all at once

I have a google spreadsheet that has multiple sheets within it, each labeled for a doctor. Each spreadsheet has about 30 rows, the top row being column labels and the next 29 rows being empty rows for patient data entry. The point of this spreadsheet is to be able to collect/track patient information. I have set up 4 zaps per spreadsheet. It is set up to send an email to certain people when a selection is made on a drop down menu in 4 columns. My zaps seem to work in the first row, so they are only sending emails when I select the option from the columns I created them for. However, now when I enter in data in any of the other rows, all 4 of the zaps are being triggered at once. I cannot figure out why this is happening

32
Troy Tessalone
3 months ago
K
Kim_MBeginner
asked in How Do I
Is it possible to delay more than 30 days with Microsoft tools?

I have a delay in a zap based on a date in a trigger.  Sometimes that date will be more than 30 days.  Is there a work around using excel or microsoft programs.  We don’t use google and I don’t want to download a different application for a work around.  

111
Troy Tessalone
3 months ago
G
GogogadgettoothpasteNew
asked in How Do I
How do I combine property data from DealMachine so that it can be received by ChatGPT?

Hi 🖐I’m trying to figure out how to effective integrate DealMachine with ChatGPT in order to ask chatGPT to calculate performance mortgages using data from DealMachine.  When connecting them, I’m only able to give ChatGPT one piece of data from DealMachine, such as the home owner’s address or the properties list price.I’ve been trying to use Formatter to combine all the data first and then feed it to ChatGPT, but I can’t seem to figure out how to get Formatter to combine multiple data inputs.Maybe there’s a better way to go about this and I’m missing it.

233
Troy Tessalone
3 months ago
A
Anything-Helps.orgBeginner
asked in Troubleshooting
Weird value for static string dropdown in custom integration

(Please ignore, in the wrong forum.  Can’t delete for some reason.) I created a custom integration using the Zapier Platform UI and setup an input that was …Type: String Required: True Dropdown: True Dropdown Type: Static Dropdown Source: ["Initial Assessment", "Reauthorization"]When I pass that input a value of “Reauthorization” (without the quotes), the value sent in my API call is::censored:15:fef622f38c:Does anyone know what’s going on here?Thanks,Eric 

152
A
3 months ago
M
MyKoBeginner
asked in Code & Webhooks
Polling ZenDesk Current Queue Activity Based On Webhook

Hello, looking for assistance on creating a notifier via slack to notify the team if there’s a ZenDesk Talk queue.I believe I was able to connect the webhook from ZenDesk to Zapier and show a queue within Zapier but I’m unsure how to have this poll every moment or run every few minutes to check the queue before sending out to slack.I’m definitely newer to api and webhooks, so unsure if this is something to poll in ZenDesk as well, thank you in advance.  

173
Troy Tessalone
3 months ago
2
2SMOKENew
asked in Code & Webhooks
Discord Custom Request - Error code 400

To preface this, I’ll inform you that this is one of my first times properly using Zapier. I’m still playing around to learn new things so some simple advice might seem a bit difficult to me I am currently trying to link my sites BetterUptime page to Discord via a Custom POST request. I am doing this as the in-built method seems to be restricted when it comes to Embeds on Discord. The Tree of my Zap Now, I have the method set to “POST” and the URL is set to the Discord webhook URL. This has been copied straight from the Discord client and inserted into this field with no changes. Next I have my data field where I have inputted what I want the embed to send to the channel. The fields in question{ "content": "🚨 **INCIDENT ALERT** 🚨", "embed": { "title": "INCIDENT ALERT: [TITLE OF FAILING MONITOR]", "description": "Details of the incident are provided below.", "url": "https://status.2smoke.co.uk", "color": 16711680, "timestamp": "2024-09-01T11:54:55.422Z", "footer":

742
SamB
Community Manager
3 months ago
G
gosmplifyNew
asked in Code & Webhooks
Catch hooks not sending in data

Can anyone give me an answer as to why my catch hook is not pulling in any new data? I tried placing an order on our site; payment successfully went through; however, the information I used is not pulling into Zapier webhooks. Can anyone help me? Thank you.

352
Troy Tessalone
3 months ago
L
lilithreborn79New
asked in How Do I
Table Filter "or" ?

Hi everyone!I was trying to create a filter w/ my zapier table to hide entries w/ specific statuses. The challenge I have is that when the entry is first inputted it doesn’t have a status. :( This means if I try to “hide” the others - it won’t let me see those w/o a status.Is there an “Or” option that I’m not aware of and/or is there is a way to have the status preset when it’s added to the table.Looking for the “3rd” option to be “blank” … or the option to add “OR” and then this  

72
Troy Tessalone
3 months ago
S
SeonpeksiiNew
asked in Troubleshooting
Syncing order product list from Google Sheets to Pipedrive in Zapier

I have successfully imported a single customer and product from a Google Sheets row into Pipedrive using Zapier. Now I want to import more than one row from the same customer. Example:If there are three rows in Google Sheets with the same customer but different products and SKU’s, how can I combine them into one Deal in Pipedrive?Right now i’m in this situation where i have 2. Get many spreadsheet rows after 1. new or updated row. But i cant choose quantities on 7. Add product to deal, that why it is shown red.Feel free to suggest me how to make this work!

41
SamB
Community Manager
3 months ago
S
scc-01Beginner
asked in Troubleshooting
Google Drive Zap multiple files loose file extension

I have a Google Sheet with URLs to images, which are then synced to Google Drive. If I sync single files to Google Drive it works, but when there are multiple the files are synced as a zip file and they loose their file extension.  How to solve this ?  

121
SamB
Community Manager
3 months ago
L
Luma BendiniBeginner
asked in How Do I
How do I Add Registration to Zoom Event with status "Registered"

My zap is connecting LinkedIn lead Gen Forms to Zoom Event - Webinar. THe new registrants are coming with status "Pre-register invited" as oppose to "Register". The status "Registered" is acquired when you fill in the Zoom Event form directly, but not when creating the lead via Zapier.  The screenshot shows how the logs created via Zapier have the different registration status: I'm using the Zoom Events app, not the regular Zoom Webinar one. I appreciate this might be a Zoom account config potentially. Any insights are welcome. Thanks!

286
SamB
Community Manager
3 months ago
Z
ZapsNew
asked in Troubleshooting
Facebook Leads NOT Triggering

What does this mean and how can i fix this issue, we have over 1K zaps that are not connecintg & I have tried to get in touch with support. HELP HELP HELP

461
SamB
Community Manager
3 months ago
M
MfreemanBeginner
asked in Troubleshooting
Xero isn't accepting invoice numbers from Knowify via Zapier

I am trying to transfer invoice out of our Knowify system through Zapier to import them into Xero so we can send out invoices. I have all of our data correctly importing into Xero except for the invoice numbers. Xero keeps giving its own invoice numbers instead of taking the invoice numbers from Knowify. Below is the data in and out, is there anything I can do to make Xero accept the invoice numbers from Knowify? Data In:Data Out: 

4812
M
3 months ago
G
GiuliaFDBeginner
asked in Troubleshooting
Zap Error - Facebook Lead Ads

Hi,I've been having a problem with all my Zaps between Facebook Lead Ads and Active Campaign for a few hours now.These are zaps that have been active for a while and have never given any problems. No changes have been made recently, and the connections with the apps work correctly.However, all the zaps that are running now are failing. The message that appears is the following:Step 1. New Lead in Facebook Lead AdsFound 1 new Lead in Facebook Lead Ads.Error message: Error while hydrating data from Facebook Lead Ads: The app returned "Unsupported get request. Object with ID '1226065925102342' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API docum Can you please help me understand what I can do to fix this problem?Thanks

4223
SamB
Community Manager
3 months ago
M
markhincksNew
asked in Troubleshooting
Unsupported get Request

Hi, since 3am UK time i’m getting errors on all zaps: Error while hydrating data from Facebook Lead Ads: The app returned "Unsupported get request. Object with ID '1046945166924175' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API docum

1621
SamB
Community Manager
3 months ago
J
Jacques KBeginner
asked in Troubleshooting
GPT Actions - Google Sheets Refresh

Hi ZappersI have a Google Sheet that I created an action for and then after added a column. I tried refreshing the action to add the new column and even deleted the old action and started a fresh one but the column does not get picked up by the GPT Actions builder. Does anyone know if there is cache or time period to wait for new column to appear?

183
SamB
Community Manager
3 months ago
B
brettjwNew
asked in Troubleshooting
New Sharetribe users not creating/updating records in HubSpot due to "User Type" error

Hi, When a new user signs up in Sharetribe, I want to create a new/update record in my Hubspot CRM. If the user doesn’t exist it would create a new record, and they already exist it would update the record. The user has a “User Type” that is breaking the zap, but I’m not exactly sure which side I have to fix. Please see associated screenshots. Thank you!

255
ken.a
3 months ago
J
JustAnotherUserNew
asked in Troubleshooting
How do I see open tickets in Zapier?

I opened a ticket yesterday in Zapier and would like to follow up, however I do not see the option to view tickets anywhere.

162
ken.a
3 months ago
D
Dave123New
asked in Troubleshooting
Revolut Business connection (paid plan) expires immediately

I am trying to connect my Revolut Business account, but the connection expires immediately (it is a paid plan, not a free one fyi).Any idea how to solve this?

102
ken.a
3 months ago
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