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Question

Zap it keeps turning off automatically, I turn it back on, but it still turns off

  • July 4, 2025
  • 2 replies
  • 12 views
E

Hi everyone,

I’m having an issue with my Zap it keeps turning off automatically, and I keep turning back on but it keep turning off all the time? 
I’ve checked 

  • Connection with my apps Canny and Notion: work normal 
  • Test normal 
  • No issues or pop up 

Has anyone experienced this before? 
 

Thanks in advance for your help!

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • 9736 replies
  • July 7, 2025

Hi ​@Epsilo, welcome to the Community! 🎉

So sorry to hear that your Zap keeps being switched off. I had a look at the documentation on Canny’s website here and it says their app integration will only work for folks on a Canny Pro (Growth) or Business plan, so that might be why it’s being turning off automatically:

0d9bd3e1de6af39ee78e387cd0ba85fc.png
Can you confirm whether the connected Canny account is on one of those plans?

If it isn’t, can you try upgrading your Canny plan to see if that then allows the Zap to remain switched on?

Looking forward to hearing from you!

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • 9736 replies
  • July 11, 2025

​Hey ​@Epsilo, just checking in! Were you able to get this sorted? If so, was it the Canny plan that was causing the trouble here?

Happy to assist further if you’re still stuck at all, just let me know! 🙂

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