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Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 7,810 Topics
  • 36,334 Replies
Video

Troubleshooting your Zaps (session from ZapConnect 2021)

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7810 Topics
A
Alan AlphaleadsNew
asked in Troubleshooting
Zaps Marked as Successful but Not Functioning

Our Zaps are playing through and show that they are playing through just fine. Yet absolutely nothing is working. It is not recording on Google Sheets. It is not sending out messages on WhatsApp. It is not sending out emails.We are stumped at what to do. We’ve tested it across multiple clients, yet nothing seems to be going through.

82
SamB
Community Manager
18 days ago
J
Joe1024Beginner
asked in Troubleshooting
Bug in AND Text IS() Logic?

Hello.  im wondering if this is a bug in the AND TEXT IS IN () logic or if im off here i have a zap where im looking for a SLACK reaction - - which will trigger an update to an asana task in my zap - - i start with the SLACK app saying when 👀 eyes are used as a reactionthe next step is a filter condition that saysONLY CONTINUE IF the reaction is used in a set of specific channel AND  its from a set of specific users AND the message user is BOT AND if the reaction text is IN (eyes, tick-green, x)  BUT the zap ran against a message in a channel not in my AND clause and failed - which i would expect - BUT made it past my conditions to the last step of the zap (which is find the associated asana task and update it) - - - why though? shouldnt the zap have failed on my first condition and exited?     

458
J
18 days ago
sebepe
sebepeBeginner
asked in Troubleshooting
Having trouble configuring a Zap

This post was split from the topic:  Hello, I’m having trouble configurating one zap, could someone help me ?Please come in private.Thanks

113
tomzap
18 days ago
B
Big JNew
asked in Troubleshooting
Stuck on Instagram Business Configuration in Zapier - No Options Available

Hi,I have spent a few hours on Zapier try to figure out the instagram business part. I have connected my Meta account and I granted all access to Zapier, I am also the page admin, instagram account just changed to business account, but it still stuck on the configuration part, which shows no options are available. Could somebody please help?😭 

294
SamB
Community Manager
18 days ago
K
KenTStoryBeginner
asked in Troubleshooting
Zapier UI Issue when logged in

Hey guys,I have a UI problem when opening up Zapier. All the applications are bundled up into the left side of the screen making it very difficult for me to navigate around Zapier in general (Please see screenshot image). I’ve reset my cookies and browser settings, but it’s still happening. I’m on Chrome and it’s zoom 100% by default. What can I do to fix this? 

1658
SamB
Community Manager
18 days ago
W
WaggieBeginner
asked in Troubleshooting
Google Sheets delayed in triggering despite 2min update time

Good morning!I have a proffesional account with an update time of 2 minutes.Now I notice that it often takes much longer than these 2 mint hours. My zaps work when a new row is added in Google Spreadsheets. I have the spreadsheet open and see the rows being added, then I wait for action from Zapier but this sometimes takes up to half an hour.I would like to hear if several people suffer from this and if anyone has a solution for this.Greetings,Thomas

74710
ken.a
18 days ago
L
lcgrmohNew
asked in Troubleshooting
Help! Zapier does not automatically detect certain cells for mapping from Google Sheets.

Hey everyone!The title highlights my current issue at the moment.The current data in the sheet was from a test from Zapier to make sure the correct sheet was selected.I tried to edit the column headers to have no spaces or hyphens, and the issue persisted. I've been trying to look if there is a script I can write or custom mapping in this submenu for the individual cell. It's weird because the sheet is recognized but not SOME cells.Any help would be appreciated! 

182
ken.a
18 days ago
A
AtriedesBeginner
asked in Troubleshooting
Field Errors with ChatGPT Extract Structured Data

Hi, all!  This is my first post so bear with me.  I am having a strange and recurring error with ChatGPT’s Extract Structured Data Zap.  The basic setup is 1) Conversation with Assistant → 2) Extract Structured Data from conversation → 3) Create Calendar Event → 4) Sending a Text Message.  This sequence is pictured below.  The issue I’m having repeatedly is that downstream applications are not pulling the data that is extracted by ChatGPT.  In this error, although ChatGPT successfully extracted the data (my client’s name and their phone number), neither Google Calendar nor KENECT pulled that information into their Zaps. From ChatpGPT (Redacted):  From Google calendar:  From Kenect: Can anyone think of a reason that would explain why this data is not being populated in the downstream Zaps?

192
ken.a
18 days ago
I
IcereeNew
asked in Troubleshooting
Test data shows up from Cognito Forms, but when mapping fields to Google Sheets, data is no longer there.

I have a few zaps already running between Cognito and Sheets. It’s only transferring date from submissions on Cognito to different Sheets depending on what that data is. My problem recently is, I had a request to add an address column to a contact sheet. I added the field on Cognito no problem. The issue came when it was time to add that to the zap that compiles contact information. I set it up like have for everything else. When setting up the trigger with the new test data, the data shows up fine and exactly how I need it. However, once i go to map that data to a field in Sheets, that data no longer shows up and I am unable to map it. I’ve tried making a brand new zap to see if maybe it was an issue with the one I already had. It still will not show up. In fact, when i go to other zaps I’ve already built and have long been working, the test data shows up when testing the trigger, but it will not show up when mapping fields to google sheets.Personal/Identifying Information has been co

82
ken.a
18 days ago
M
MaryBrownBeginner
asked in Troubleshooting
Custom Action Not Appearing

Hello,I’m having trouble using the custom actions that I’ve created. They show up on my dashboard of custom actions, but not when I want to actually use it in the zap creation. Any ideas?  

394
JammerS
18 days ago
J
jverbruggeNew
asked in Troubleshooting
Need help creating a Thinkific Account via Zapier

Hello,I need some help with integrating with Thinkific.  I think the biggest problem is that I can’t seem to get good debugging info.  I am trying to use Zapier to automatically add a user to our Thinkific account, but everything I try fails.  The Zapier help is not helpful.  Where can I look to find out specifically why it keeps rejecting my data?I am an accomplished programmer (not so much in Zapier, however), so I can handle the tech details. Thank you.

123
JammerS
18 days ago
CasparSmits
CasparSmitsBeginner
asked in Troubleshooting
Google Sheets integration: Error 502 (Server Error)!!1

Hello everyone, I'm running more than 10 zaps with Google Sheets integrations and the step “Find Spreadsheet Row in Google Sheets” sometimes gives an error “Error 502 (Server Error)!!1”. The 1 is not a typo. It started happening about a month ago in all my 10 zaps. I don't see a pattern when it does/doesn't happen. Does anyone know how to fix this, or have ideas of what I could try?Best,Caspar

237255
JammerS
18 days ago
C
CGlennNew
asked in Troubleshooting
Email address invalid in Constant Contact

I am trying to get a zap to work that takes users from a from in Learnworlds and adds it to a list in Constant Contact. So far everything is working but the last step gives me an error message that says the email is invalid. It seems like a legit email to me so not really sure what to do here.  

5410
JammerS
18 days ago
S
SteSinBeginner
asked in Troubleshooting
WooCommerce Line Details Unusable Outside Testing

Hi there, I am trying to transfer WooCommerce oders into Bitrix24 and I am having problems. I use the WooCommerce connector and the Line item in an order event as I can have multiple line items with different products Let’s skip Bitrix24 for now as my problems are someplace else I need specific fields from the line item, such as a dropoff date or pickup date In test the fields are there and filled and the testing option works great! When I do a replay test with transfer data all the fields are emptyScreenshots show the email connector to highlight the problem:Everything has data Test of Email: Result of transfer data in email I also get this when I use Bitrix24 the fields are just empty and it is driving me crazy! Thanks for your helpSteven

62
JammerS
18 days ago
L
lachadNew
asked in Troubleshooting
LinkedIn Features

Hello, I am wondering if I am able to pull any contact information from my connections on LinkedIn to Zapier.  As I understand I can’t pull any new connections, but what about existing connections? Alternatively what about the conversations I have in LinkedIn, am I able to pull those into Excel or elsewhere?  Thanks. Im trying to figure out the functionality of LinkedIn with Zapier as it’s the only social media platform i use.  Thanks.

41
Troy Tessalone
18 days ago
B
barryyeeeBeginner
asked in Troubleshooting
Dropbox to S3 error: Response payload size exceeded maximum allowed payload size (6291556 bytes)

I have a Zap that sync new files under dropbox folder to S3 bucket. I passed the test when I set up the Zap but when I published the Zap I received an email saying: Your Zap could not be turned onWe were not able to turn on your Zap “Dropbox to S3 New Files Automation” due to the following issues after running our checks…Step 1 - New File in {folder_path} in DropboxResponse payload size exceeded maximum allowed payload size (6291556 bytes).I have other Zaps of the same functionality (while sync files from different dropbox folder to different s3 bucket) which run successfully. Not sure why this one fails. The file size under this specific folder is from 4KB - 25KB. The total amount of files under this folder is fewer than 4000. 

868
SamB
Community Manager
19 days ago
D
dudummsBeginner
asked in Troubleshooting
Webflow form submissions is not triggering

This post was split from topic:  Having the same problem here… Zapier is not showing any of the form submissions I’ve submitted in Webflow

100750
SamB
Community Manager
19 days ago
S
Sofia SkNew
asked in Troubleshooting
Google Ads Error: Conversion Date Occurs Before Click Date

This post was split from topic:  Hello! That Q&A was very helpful and it did solve the same issue I had.However, I get another error in the execution of the path 3 step ( gclid=exists, email=exists, phone=exists).Despite all the records are in place, I get the following error:“Unable to run the step, because conversion date is prior to click date”.I assume that it tracks back the click from the gclid and gets the click timestamp and compares it with the conversion date in the excel. The excel is fed with data from webflow, which is set up in Eastern European Time (EET). Google Ads account is also set up in EET so theoretically, no problem should occur there.I assume that maybe the problem is that the click data is reported back directly from Google Ads db with the timestamp of the db location.How can I resolve this? Any ideas?

92
SamB
Community Manager
19 days ago
H
HarjotNew
asked in Troubleshooting
LinkedIn Lead Gen Forms - Forms are not visible when creating a Zap

Linkedin forms are not visible while creating zap for linkedin form ads. Does anyone know if I am missing anything?

162
SamB
Community Manager
19 days ago
B
bperniciaroNew
asked in Troubleshooting
Lead Creation in Boomtown Fails When Tags Are Used

I am triggering on a new Facebook Lead, and subsequently creating a new lead in Boomtown.  However, whenever I try to include a tag in the new lead’s information, the lead is never created in Boomtown.  If I remove the tag, it works. Any ideas of what I can do at this point?

134
SamB
Community Manager
19 days ago
M
MintoNew
asked in Troubleshooting
Unable to authorize new Webflow connection in zapier: sites not appearing

Hi Zapier Community,I'm experiencing an issue when trying to authorize Webflow with Zapier. The "Authorize" button is greyed out when connecting Webflow, and when I try to reauthorize the app via the standard Webflow integration (instead of Webflow v1.11.1), the authorization screen appears but doesn’t show any sites or workspaces to select. The field where I should be able to choose a site or workspace is completely empty, preventing me from completing the authorization process. currently have 10 active Zaps connected to the same Webflow site I’m trying to add, and they’re working fine. I’ve reconnected them without any issues, but now, when I try to add a new one, I can’t see any sites in the authorization process.Troubleshooting Steps I've Already Tried: Checked Authorization in Webflow: I’ve verified that I already have multiple Webflow authorizations in place (screenshot attached), but none of them seem to work when trying to use Zapier. I’ve also tried removing old authorization

32013
P
19 days ago
M
MayaBBeginner
asked in Troubleshooting
Constant Contact error: Email address is invalid or has been flagged by compliance. Contact a deliverability specialist at Constant Contact.

I have a “Create contact” step in my zap. TEsting it with valid valuesIt fails with this error:Failed to create a contact in Constant ContactEmail address is invalid or has been flagged by compliance. Contact a deliverability specialist at Constant Contact.

659
SamB
Community Manager
19 days ago
BMCH
BMCHNew
asked in Troubleshooting
Klaviyo - double opt in error on single opt in list!

Flow StepsStep 3 updates user through ID found/created in Step 2.Working with some users, but not on others.  Hi! My issue is that the Zapier is erroring some of the time. On errored Zap Tasks, in Step 2 in Data Out is showing as “A confirmation email was sent to XXXXX@gmail.com since a double opt-in list was selected for this Zap step. Learn more at https://help.klaviyo.com/hc/en-us/articles/115005251108-Overview-of-the-Double-Opt-In-Process”.However, they are set to go to my Klaviyo list UfPmis, which is setup in Klaviyo to be single opt-in. 

18313
C
19 days ago
J
jambajambaNew
asked in Troubleshooting
Zapier No Longer Recognizes Webflow Forms Within Components

Hi All This seems to be a recent issue as reported in the the Reddit Zapier Community (Changes to webflow integration issue) I’m pretty used to Zapier and use it for sending data everywhere. However the new Zapier upgrade to Webflow means it does not do the following Does not fetch all the forms on the website Does not fetch forms that are in Webflow ComponentsFor those that do not know - Webflow allows users to make repetitive elements like headers, and footers, newsletters into components. Then the user can add these components to other pages. Editing one instance of the component will edit them all. (Similar way how WordPress does it with Elementor). Anyway, the new Zapier Webflow Authentication does not show forms that are inside the components. This is not good at all. A designer like myself may have a newsletter form in the footer (don’t most sites?). This is standard practice, but Zapier does not even see it on the list. Rather what happens, is finds the instance of the form on

2237
S
19 days ago
A
ApolloBeginner
asked in Troubleshooting
'Updated Sales Invoice' Trigger Not Functioning

Hello, I’m trying to create a Zap that’s triggered when an invoice in Xero is sent, however when testing it says no sales invoices can be found. Zap settings below.‘Invoice sent’ is a custom value, but it notes that this can be done, it just needs to be an exact match to the status field in Xero, which I’ve done.I’ve tried adding a specific contact, but it still says no sales invoices can be found. There are definitely invoices in there that have been sent recently.Any help would be much appreciated. 

41
ken.a
19 days ago
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