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Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 8,031 Topics
  • 37,446 Replies
Video

Troubleshooting your Zaps (session from ZapConnect 2021)

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8031 Topics
P
Probe42New
asked in Troubleshooting
Assistance Needed: Gmail Step Failing with "Unauthorized" Error in Zap

I am encountering an issue with one of my Zaps, specifically in the "Send Email" step using Gmail. During testing, I receive the following error message:"Failed to create a message in Gmail: The app returned 'Unauthorized'."Here are some details about the issue:I have already configured the Gmail account in the Zap and passed the setup and configuration steps successfully. The error only appears during the "Test" phase. I ensured that I have provided the necessary permissions to Zapier to access my Gmail account.Could any one please guide me on how to resolve this? Let me know if any additional details or screenshots are needed.

141
SamB
Community Manager
27 days ago
S
sustainablestrategycompanyNew
asked in Troubleshooting
Airtable Zap Not Triggering Consistently

My zaps with Airtable triggers are only triggering sporadically. It’s almost like I have to log in to the base for the zap to run. Is there a way for me to use a different trigger to watch when a new record enters a certain view, since this one isn’t working? When the current zap actually triggers, the zap itself works, so the issue lies with Zapier recognizing that it needs to trigger.

124
SamB
Community Manager
27 days ago
C
christargettBeginner
asked in Troubleshooting
The app did not respond in-time. It may or may not have completed successfully.

Hi there. I have an automation which looks like this below. I am having an issue where the module “Metricool” (A social media scheduling piece of software) keeps timing out. This happens when I’m trying to schedule a video in metricool, and it always happens on the larger videos 50mb+ in size.I assume what’s happening is it’s taking too long to upload to metricool so it’s failing. Is there anyway of almost making ti stay around for longer, long enough for the video to upload?Would appreciate anyone’s help :) Thanks in advance  

255
SamB
Community Manager
27 days ago
D
Dev HotspottingNew
asked in Troubleshooting
Zap stops sending receipt emails despite working on Woocommerce

I created a zap that is automating the email of receipt after purchased but it wouldn’t sent the receipt even thought the zap I created was working before. It stops all of a sudden but when I test it out on Woocommerce plugin it’s working. How do I solve this matter on Zapier?

123
SamB
Community Manager
27 days ago
P
pb493New
asked in Troubleshooting
Using zapier with Sellfy to Distribute license keys

Hello, I’ve already set up everything to send out the Licenses but it don't Jump to the next Row its takes the License from Row2 for every Order. Could anyone help me? Thanks

186
SamB
Community Manager
27 days ago
W
WavesellerNew
asked in Troubleshooting
Server 500 Error with new action in ChatGPT on Zapier: User or server issue?

Hi,I keep getting this error, it has been 2 days now. Is this something related to the actual Zapier server or it might be something my end? I am using the actions with gpt and testing the connection seems to be working, but as soon as I click on the new action, it would just go to the Server 500 error. Thanks!

1856
SamB
Community Manager
27 days ago
M
mike17New
asked in Troubleshooting
Webflow: forms not available to select

This post was split from the topic:  Same issue here. I have tried many times to recreate zaps to see if I could get the forms to show and it’s not working. Very frustrating

31635
ken.a
27 days ago
M
MuddyPawzNew
asked in Troubleshooting
Woocommerce error message stating that I dont have the plug in loaded and or permissions arent working

I am going around in circles with zapier and Im wondering if Ive missed something quite simple. This is my first time using the plug in. I want to set up an email automation ( I use mailerlite) that sends the purchaser of a specific product (a skin care cream) from my woo commerce store, an email that includes links to a video and a pdf when purchase is completed. I am struggling to figure out how to do this. After installing the zapier plug in for word press, I cannot find it in my dash board.I also have tried to create a zap between mailer lite and woo commerce to only have issues with permissions.I have created an application password. I cant set up a user permission as I dont have zapiers email address and this is required. These permissions arent working as I am getting a message stating that I dont have the plug in loaded and or permissions arent working. I have only just realised that maybe I cant use this plug in and need to also/or install the zapier for woo commerce plug in.

335
B
27 days ago
D
DNACoTechNew
asked in Troubleshooting
Finding WooCommerce orders by meta data key/value pair

Trying to search for an order with a very specific custom field key/value pair. There’s an “Include Meta” field on the Zap, but I can’t figure out how to put the key/value pair. The Documentation is not really helpful on this matter.

193
Csaba
28 days ago
W
W-SNew
asked in Troubleshooting
Problem with updating a pass in Passcerator

To update my pass with passcreator I need to have (These are custom but still very much regular fields) “Name” and “License plate”. These are *required and without them I cant complete the update automation. So I have set up a search pass earlier in the automation in order to make sure I have the info already pulled. I even see the info in the test results nice and separated, ready for use.When I get to the part where I have to actually put that info in the fields of the automation to have it done they don't appear as the separated DIFFERENT values but instead coupled up with other info like how many stamps the pass has in one by the title “Custom data view” and I cant select them separately to update my pass accurately every time. How do I fix this????

62
JammerS
28 days ago
H
hiro17677New
asked in Troubleshooting
Creating Share Links for Multiple Files from Google Drive and Writing to Excel in Same Row

Hi everyone,I'm trying to automate a workflow in Zapier involving Google Drive and Excel. Specifically, I'm using "Find File" (Google Drive) to get multiple files, and I want to generate shareable links for all of them and then write these links into different cells in the same row in an Excel sheet.Here's what I've tried so far:Looping by Zapier: It successfully generates links, but it writes each link in the next row, rather than different cells in the same row. Formatter to Split Files ID: I attempted to split the Files ID into separate values, but when I tried to use Add File Sharing Preference, I couldn't get it to correctly grab the individual File IDs for each link.Has anyone managed to achieve this kind of setup? How can I generate share links for multiple files and then write all the links in the same row but different cells in Excel? Any help would be much appreciated!Thanks!

201
JammerS
28 days ago
U
user_123456789New
asked in Troubleshooting
Custom Posts using Advanced Custom Fields not appearing

I am trying to send the results of a elementor pro form to a new wordpress post, of a custom type with custom fields created with Advanced Custom Fields. My ACF settings are:For the post, the only Custom Fields are supported. Its publicly queryable and “show in rest api” is on. I set the base URL to my-site.com/wp-json/For the Custom Fields:“Active” and “Show in REST API” are on, and I set it to attach to the correct post.I tried to create a new post and it works great, only thing is the custom fields don’t show up in the top bar. Anyone know how to I fix this?Anyways, in Zapier I can find the Post Type, but none of the custom fields. It says I need to update the zapier plugin, but I did and its at version 1.5.1. I haven’t found anything in the forums, but I’m assuming this is possible because of the popup. How can I fix this? And if I can’t, is there any way to create a work-around and automate post creation some other way?Thank you in advance.

131
JammerS
28 days ago
F
foundationallynourishedNew
asked in Troubleshooting
Stan and Convertkit Zap not connecting

I have it set up where a new customer from our StanStore gets automatically put into our ConvertKit (KIT) database and then subscribed to an email sequence from there. Has anyone else had issues with this connection? Are there certain things i should check for to help troubleshoot? TIA 

52
JammerS
28 days ago
C
coreyallenNew
asked in Troubleshooting
Zap turns off after turning on without error.

I have a very simple zap that just gets a trigger from a form submission and then adds the data to Attentive. I’ve tested it and it works but when i toggle it on, refresh the page, it’s toggled off again. no error no history simle zap 

32
SamB
Community Manager
28 days ago
A
alexxbcnNew
asked in Troubleshooting
Receiving Time Zone of creator and not mine

I’ve connected Zapier to Workflowy to receive notes about new events created. But I noticed that whenever I receive a new input, the time there is defined by the person who created an event (at least when I join theirs). For example, when I signup for the meeting with person in SF it the new input will be created by PST time. I need to note that my timezone is CET and it’s setup in my Google Calendar indeed. How can I fix it? 

32
SamB
Community Manager
28 days ago
Z
zigzaprier
asked in Troubleshooting
Troubleshooting Email Integration: Syncing ManyChat with Omnisend

I have a "email" data collection field in ManyChat that's set as required. Once someone enters their email, I want it to automatically sync to my Omnisend email list. However, I'm unsure whether this needs to be set up as Instagram > Omnisend through Zapier, or directly as ManyChat > Omnisend. I've explored both options but can't figure out the correct settings since my tests keep failing. 

62
SamB
Community Manager
28 days ago
A
Alex GCBeginner
asked in Troubleshooting
Challenges Connecting My Facebook Business Account with Zapier

Hello everyone,I'm encountering difficulties integrating my Facebook Business account with Zapier. Here's an overview of my situation:Facebook Account: I use a personal account named "Alejandro XXXX" to access Facebook. Meta Business Suite: I manage a business portfolio titled "Alex FB XXXX" through Meta Business Suite, using the same credentials as my personal account. Issue: When attempting to connect Zapier to my Facebook account, I'm prompted to authorize all my pages. However, in the Zap configuration, I cannot select the specific page I intend to use.Steps I've Taken: Verified Roles and Permissions: Confirmed that my personal profile holds the Administrator role for the relevant pages within Meta Business Suite. Reauthorized the Connection in Zapier: Disconnected and reconnected my Facebook account in Zapier, ensuring all requested permissions were granted and the correct pages were selected during the process. Reviewed Integrations in Meta Business Suite: In the Integrations

545
SamB
Community Manager
28 days ago
M
MartinDeanBeginner
asked in Troubleshooting
Map fields only show when running the test data (into Cloudtalk)

I’m creating new contacts in Cloudtalk from a zapier table. When creating the data link to cloudtalk, only a limited number of fields show. However when I use the limited data and prepare to send it to cloudtalk, all of the fields I want to use show up. Here are the fields that show up and below this is the test zap that shows a host of more fields. How do I access these? Available contact fields All available fields 

136
M
28 days ago
S
Shikha VermaBeginner
asked in Troubleshooting
How can I set up bidirectional comment sync between Slack and Jira Software for created tickets?

Hi Everyone,We want to achieve: Bidirectional comments Sync from slack to jira software: Tickets created through slack in Jira Software after that comments syncing should happen into that same ticket. Here is the loom for further clarification. I am in touch with the Zapier support from last one moth but still they are not able to solve this issue. Can anyone please help!Thanks in advance.   

16139
S
28 days ago
DeGerrian Evans
DeGerrian EvansBeginner
asked in Troubleshooting
Error code: Error while retrieving: JSON results array could not be located.

Any idea if this bug has been fixed? I did all the troubleshooting stuff.

143
ken.a
28 days ago
S
SceneNew
asked in Troubleshooting
Stan Store to Mailchimp connection via Zapier isn't working and no errors displayed

On Friday, Stan Store are removing their direct connection to Mailchimp. So I’m trying to set up Zapier to connect.  I’m new to all this!  Everything seems to be set up OK (when a new customer purchases from Stan Store it’s set to add to a specific audience in Mailchimp) but it’s just not working. Any common mistakes I might be making? I’m not getting an errors or missing field alerts from Zapier so I’m confused. Thanks 

225
ken.a
28 days ago
P
PatrickSNew
asked in Troubleshooting
Webflow: unable to load test record - 'no submission found'

 This post was split from the topic:  Similar Problem for me.Using the new Webflow Trigger, I’m having problems pulling in test submissions into Zapier. Always showing “No submission found”, even if I have just added a new submission to a recently published site.

38538
ken.a
28 days ago
B
Brokerage GrowthNew
asked in Troubleshooting
Zapier not pulling records from Parseur correctly

Anyone ever encounter this when trying to set-up a Zap from Parseur for job applications?It should look like this image, just with the additional info added…. any thoughts? 

126
JammerS
29 days ago
T
tw_devBeginner
asked in Troubleshooting
Data structure differences between Zoom test data and actual data

Hi, I am a new user of Zapier and am trying out the integration with Zoom.Sorry if you already have a similar question.The structure of the zoom data required in these cases is different, and we are having trouble with zaps built on the assumption of test data failing on actual data.- Zap > New Cloud Recording > Test- Zap > New Cloud Recording > Actual Data (got errored)The property to retrieve is known (uuid), but it cannot be specified in the UI because the property is not present in the test data (only meeting id / meeting uuid). How should I do to handle this problem?  // test data{  "Type": 8,  "ID": "...",  "Uuid": "RgzB...",  "Topic": "...",  "Start Time": "2024-11-15T02:29:04Z",  "Timezone": "Asia/Tokyo",  "Duration": 88,  "Share Url": "https://us06web.zoom.us/rec/share/De4Tm...",  "Total Size": 515671130,  "Recording Count": 5,  "Host Email": "...",  "Host Id": "nR1...",  "Recording Files": [    {      "id": "aa0...",      "meeting_id": "RgzB...",      "recording_s

969
JammerS
29 days ago
L
LC ClaimsNew
asked in Troubleshooting
Does Zap Reference Google Sheet Column Based on Name or Address?

I’m trying to figure out if there is a way to create a zap so that if I add a column to my google sheet I would not have to reconfigure the whole zap for subsequent columns. It doesn’t seem to automatically do this, but I figured there may be a way to have it look for the column header instead so no matter where it moves in a google sheet table, it would not break all the zaps made prior to the new configuration. 

01
JammerS
29 days ago
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