I am trying to make a zap, from Stan store to mail chimp. Its not working. When I make the zap I add the product and the tag, but after I publish the zap, the zap is only sucessful with the test, and nothing afterwards. Also, when I go back into the zap configuration the fields are empty.
I have an event on the weekend and i need this to be working. I need hep
Best answer by SamB
Hi
Seems like you’re running into a bug that’s been discussed before over here:
I went ahead and added you to the bug report for that. I can’t provide any ETA on when it will be resolved by but you’ll get an email notification from us as soon as it is.
Since that bug has been around for a while, I’d recommend trying a different trigger for the Zap. Does Stan provide email notifications whenever there’s a new customer by any chance?
If it does, and those emails contain all the information you need to send to Mailchimp, then you could use and app like Email Parser for the Zap’s trigger instead. You can learn more about how to set up Email Parser here: Trigger Zaps from new parsed emails.
If it doesn’t, or you run into any trouble on that, just let me know and I’ll be happy to lend a hand!
This sounds like 2 different problems:
- The Zap test works, but the live trigger is not sending new data
- The fields going blank usually means Zapier is losing the saved field mapping
Simple things to check:
- Reconnect both apps again, especially Mailchimp
- In the Mailchimp step, click Refresh fields
- Re-select the Audience / Tag / Product fields, then publish again
- After turning the Zap on, create a brand new Stan Store action to test it
Why:
- Zapier only triggers on new data after the Zap is on, not old test data.
- If Mailchimp fields are missing or blank, Zapier says Refresh fields can reload them.
So the short answer is:
Turn the Zap on first, then make a brand new Stan Store test.
And if the Mailchimp fields keep clearing out, refresh the fields and reconnect the app before publishing again.
ok thank you, for the mailchimp step is it best to “add subscriber to tag” or “add /update subscriber” ? I want the person who buys the stan product to be redirected to mailchimp and then they will go into the email automation.
If I do add/update subscriber this will work with past clients who are already in my audience? and add subscriber to tag would require them to double opt in?
thank you. I am very new to zapier.
+14Hi
For us to have more info, post screenshots showing how your Zap steps are outlined and configured.
It has only been working for testing, after published, it doesn’t work. I copied the exact same zap set up that I created a year ago for a different product/email series. and that one works no problem. I am at a loss. I redid this quite a few times. I also tried the steps outlined above and it didn’t seem to help.
This post has been edited by a moderator to remove personally identifiable information (PII). Please remember that this is a public forum and avoid sharing personal or potentially sensitive details.
+14
Zap looks to be configured correctly.
Zaps work while turned ON for new data going forward. (Stan > New Customer w/ selected Product)
Zap triggers every 15 minutes to check for new data.
Check your Zap Run history for activity for that Zap: https://zapier.com/app/history/
+11Hi
Seems like you’re running into a bug that’s been discussed before over here:
I went ahead and added you to the bug report for that. I can’t provide any ETA on when it will be resolved by but you’ll get an email notification from us as soon as it is.
Since that bug has been around for a while, I’d recommend trying a different trigger for the Zap. Does Stan provide email notifications whenever there’s a new customer by any chance?
If it does, and those emails contain all the information you need to send to Mailchimp, then you could use and app like Email Parser for the Zap’s trigger instead. You can learn more about how to set up Email Parser here: Trigger Zaps from new parsed emails.
If it doesn’t, or you run into any trouble on that, just let me know and I’ll be happy to lend a hand!
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