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Zapier integration with Google Chat not tagging users

  • April 10, 2026
  • 4 replies
  • 26 views

Pretty much the same quesion as in 

This topic was closed that’s why i am opening the new one. What’s the status of that feature request you mention in that thread? Is there a workaround for users’ mentioning?

I can definitely tell, that the tagging using `<users/<id>` works when i use the direct call to the chat webhook but unfortunately it doesn’t work when using the zapier integration.

Best answer by SamB

Hi ​@stukalin 👋

I checked the feature request and there’s no change in its status. We can’t provide any sort of ETA for when it will be possible to tag users in messages but have added your vote for it, so you'll be notified if there’s any update to its status.

For the time being, since your direct call to Google’s API was successful maybe you could use a Webhooks by Zapier action to create the message and tag the user, instead of using the Create Message Google Chat action. 

Let us know if that Webhooks action does the trick! 🤞

4 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • April 10, 2026

Hi ​@stukalin 

You can try opening a ticket with Zapier Support: https://zapier.com/app/get-help


SamB
Community Manager
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  • Community Manager
  • Answer
  • April 13, 2026

Hi ​@stukalin 👋

I checked the feature request and there’s no change in its status. We can’t provide any sort of ETA for when it will be possible to tag users in messages but have added your vote for it, so you'll be notified if there’s any update to its status.

For the time being, since your direct call to Google’s API was successful maybe you could use a Webhooks by Zapier action to create the message and tag the user, instead of using the Create Message Google Chat action. 

Let us know if that Webhooks action does the trick! 🤞


  • Author
  • Beginner
  • April 13, 2026

Hi ​@stukalin 👋

I checked the feature request and there’s no change in its status. We can’t provide any sort of ETA for when it will be possible to tag users in messages but have added your vote for it, so you'll be notified if there’s any update to its status.

For the time being, since your direct call to Google’s API was successful maybe you could use a Webhooks by Zapier action to create the message and tag the user, instead of using the Create Message Google Chat action. 

Let us know if that Webhooks action does the trick! 🤞

That’s exactly what i ended up with. A small hint for those who’ll want to repeat the trick: the tagging apparently works only in the `text` part but not in the `cardsV2` but for our needs it was totally enough


SamB
Community Manager
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  • Community Manager
  • April 14, 2026

Great minds think alike ​@stukalin! Really glad that Webhooks action worked out. Thanks so much for sharing that tip about tagging only working in the text part and not in cardsV2, that's super helpful context for anyone else trying that Webhooks approach too. 🤗