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28702 Topics
R
RELNYNew
asked in Troubleshooting
Unable to get customer support and not responding to dispute requests.

The lack of ANY response to our separately submitted messages is very concerning and we now  have no choice but to dispute the charge with our financial institution and find an alternative "zap" provider. We downgraded our plan and chose a monthly plan, and we also updated our credit card info at the same time, yet we were improperly charged for a year. The credit card update had no issues but the billing change apparently did. The lack of any customer service is disappointing, especially when we’ve paid you a signficant amount of money.

1
SamB
Community Manager
1 year ago
A
Ananda.MusicNew
asked in How Do I
Is it possible to connect insta DMS to Airtable?

I’m trying to keep track of my insta DMs and where they all land in my funnel. Is there a way to automatically populate a DM onto an airtable sheet?

1
Troy Tessalone
1 year ago
D
Djan CanoNew
asked in Troubleshooting
Creating a new thing (file) in Bubble.io from Gmail Attachment.

Here is a video showcasing the issue for a better understanding:  

1
ken.a
1 year ago
H
hemichaeliBeginner
asked in Troubleshooting
Why aren't due dates transferring from Any.do to Trello?

Hi,Any idea why is it when sending tasks from anydo to trello they get to trello without a due date?Thank you very much in advance,Hemi M. 

1
Troy Tessalone
1 year ago
R
RyanTurnerNew
asked in How Do I
How do I connect Instagram Lead Ads to Zapier without connecting to personal Instagram?

Hi everyone, I’m trying to setup a zap triggered by a new lead from Instagram lead ads. Zapier will not let me connect to the right instagram account. It just connects to my personal Instagram by default, without the option to connect to my business account.I’m only logged in to the business Instagram account in my browser, and have even completely removed the connection between my Facebook/Meta account and my personal Instagram. I’ve connected my business Instagram to it instead.Despite all this, Instagram lead ads just auto connects to my personal account when I set up a new Zap. There is no other option to choose a different account. I need my business Instagram connected to lead ads.If I select any other instagram trigger in Zapier such as just ‘Instagram’ or ‘Instagram for business’ it connects to the right account. However no matter what I do, Instagram lead ads will not connect to this same account, it seems stuck to my personal IG if I use lead ads as the trigger.Any ideas?I’ve

1
ken.a
1 year ago
D
DewiNew
asked in Troubleshooting
Vitally error: We're having trouble loading 'Template' data. Invalid target object

Attempting to Create Project from Template in Vitally and when going to select Template encountering `We're having trouble loading 'Template' data. Invalid target object`  In previous step I perform Find account searching off the External Id which then returns the Vitally Id. There is no Template find option that could be ran separate. 

1
Troy Tessalone
1 year ago
P
patterNew
asked in How Do I
How do I automate postings in Microsoft Teams private channels?

I saw an inquiry about this around 8 months ago and am wondering if there is any update because, I'm not sure why it's assumed that we wouldn't need automation in a private channel where private information should be posted and automated. And only in public teams channels? Does not make a ton of sense.  Thanks. 

1
Troy Tessalone
1 year ago
M
mehakNew
asked in Troubleshooting
Jira description not populating in Beamer post body text.

I’m trying to integrate Jira with Beamer via Zapier.Ideally, everyone a new ticket is created on Jira, it should create a post on Beamer. I want the Jira description to show up on the beamer body text. By unfortunately, the test zap is showing it Field Description as empty whereas Jira ticket has the description. and because of this empty description, it is giving me this error:  How do you suggest that I go about this?

1
Troy Tessalone
1 year ago
Nana Y.
Nana Y.Beginner
asked in Troubleshooting
Google Spreadsheet to Google Task Zap keeps turning off with throttle error.

I have been having trouble with my Google spreadsheet - Google Task zap for over a month now, and I really need some help.I have set up my Zap so a new row on assigned spreadsheet will create a task on my Google Task.However, since mid-August it has been turning itself off automatically, even though no new rows were added on the assigned spreadsheet. When I try to turn it back on, it turns off within seconds, giving me an error like the one on the photo below. I have tried to leave it for a few days at a time, and turn it back on again without success.I have tried to delete the zap and recreate it. Sometimes it works for a few days and it goes back to the same error loop. Other times, I get an auth error when I try to connect to Google Tasks (it says my auth expired, and it won’t let me reconnect; it just keeps erroring).Anyone else having this same or similar problem?I cannot find any info relating to this “throttle” and I am so very confused. I really need some help.

1
SamB
Community Manager
1 year ago
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Raj SinghNew
asked in Troubleshooting
Unable to get test mode data in Zapier

Hello everyone, I am creating a zap in which on creation of payment in stripe some action is going to perform in salesforce.But there is a problem when I am testing the trigger for stripe its showing "create a payment in your stipe account".It is unable to find the payment in my stipe account and while I have payments in stripe (test mode) then I realized maybe it is finding the payment from the live mode because there is no payment.So, please suggest a way how to get the test mode data for the checking cause my zap is not running for those test data that I am creating.

1
ken.a
1 year ago
Englander
EnglanderBeginner
asked in How Do I
How do I update YouTube video thumbnail using Dropbox and "Update Video Thumbnail" action?

**SOLVED**The solution: by default zapier uses there own zapier youtube account (or a demo one). When you use your video ID and try to update the thumbnail, it will not work as “technically” it cannot update the video of your account which is why youll get access denied or something similar. I changed the ID to a static ID of one of my other videos and in the second input included direct media link. Then tested. It worked. So whilst you’re in testing mode you should be using static text rather than dynamic as the dynamic is for zapiers accounts. Once it works with static, change it to dynamic again and publish the zap. It should work.Hi, Im trying to update youtube videos thumbnail through the “youtube thumbnail update” action.The process is upload image to dropbox → dropbox direct media link → in the youtube update input.I get an internal error message.I’ve tried variations of the options such as:file + extension → YT update but keep getting internal error.

1
ken.a
1 year ago
colettereynolds
colettereynoldsNew
asked in How Do I
Run zap for all users excluding one category

Hi  how do I run a zap for all users excluding one category, this category  has been tagged in my convertkit  thanks Colette 

1
Troy Tessalone
1 year ago
A
ali.ANew
asked in Troubleshooting
Typeform: Cannot publish your draft, as one or more of your accounts are expired. Please correct any errors in the Zap Status sidebar.

This post was split from topic:  Hi, The zap between Typeform and Getreponse had been working correctly for several days, we created quizzes in the French version, and when we moved on to creating zaps for the EN versions, the following error suddenly occurred: "Impossible to publish your project, because one or more of your accounts have expired. Please correct any errors in the Zap Status sidebar." (Impossible to publish your project, because one or more of your accounts have expired).I reset the connection several times, tried to connect on other browsers, but it still didn't work. I've deleted the Zaps and recreated from scratch, but I keep getting the same error message. Also, every time I press test, it works successfully, and when I click Publish, it says "accounts expired". Can you please help me?Thank you 

1
ken.a
1 year ago
lflynn72
lflynn72Beginner
asked in How Do I
How do I pre-populate a JotForm Enterprise dropdown menu from values in Airtable without manual input?

Is it possible to pre populate a dropdown menu from values in airtable (or anywhere actually) and load it into a JotForm Enterprise form? I used to use On2Air to create a select and subselect dropdown that worked with JotForm but now they are sunsetting that application in November so now I have to find a new way. We have a lot of data so manual building of this list is really not feasible. Basically it’s a Member dropdown- choose Member- show all addresses for that particular Member. We use JotForm so I need to stay with that platform; JotForm only has a widget for a dynamic dropdown but it’s manual. Thanks- I asked about this a month ago, got a response but it wasn’t what I needed and it was closed.Any help or ideas on how to do this is appreciated!

1
SamB
Community Manager
1 year ago
M
Mr.SpacemanNew
asked in How Do I
How to get refund or use credit?

I paid for a year of zapier but I’ve only used a few months, when I downgraded I saw I had like $68 in credit. Now that I am downgraded that seems to be gone, how can i use that or get it refunded? 

1
Troy Tessalone
1 year ago
Z
Zach_RSMNew
asked in Troubleshooting
Google Sheets to LeadConnector: One custom field not populating despite similar setups

I have a zap from a spreadsheet “ when a row is created” to go to leadconnector “ update contact”. It is populating every custom field except one. I have hundreds of accounts set up this same way with no issues but one is having an issue with populating one custom field. Any help on how to get the field to populate would be greatly appreciated. 

1
Troy Tessalone
1 year ago
C
c1phamNew
posted in Troubleshooting
CB Sale to Sendlane Zap not sending emails despite triggering successfully.

I have a zap called CB sale to sendlanebut somehow when the zap is trigger there is no email being sent so the zap cannot add the email to sendlane. Why is this? they should have to provide a email for the clickbank purchasethis is the linkhttps://zapier.com/editor/208251443/published

1
ken.a
1 year ago
K
kmcgill3New
asked in How Do I
How do I obtain client ID & secret key for ServiceTitan integration with Zapier?

I am trying to set up integration with servicetitan. It keeps asking for my client id and secret key. I follow the instructions but all it gives is a tenant ID because when I select CONNECT NEW APP zapier it not listed. it now says the zapier developeer has to add my tenant id before i can get my client ID and secret key. Im so confused. Thoughts?

1
Troy Tessalone
1 year ago
H
HugalugaBeginner
asked in How Do I
Can you use ChatGPT without repeating the full prompt every time?

I’ve created a Chat GPT prompt that works really well for my use case. I’d like to automate sending values to this prompt with Zapier.Do I have to send the whole prompt to chat gpt every time the Zap runs? Or is there a way to just set up a persistent prompt in ChatGPT so I’m not repeatedly giving ChatGPT the same instructions?Basically I want ChatGPT to be a bot that runs the same instructions every time and just use Zapier to send unique values that need to be transformed when necessary.ChatGPT is new to me – so please forgive me if the answer is obvious.

1
Troy Tessalone
1 year ago
Z
zaphelp4meNew
asked in How Do I
HubsSpot form submission to create Eventbrite submission for specific event?

Hello: I was wondering if it is possible to create a Zap which automatically takes a new form submission in HubSpot (which is signing up for an event) and and then submits a Eventbrite record to the corresponding event using the data pulled from the HS form submission. It seems like most Zap directions go from EB → HS and not the other direction. When I do try to create this on my own, I get to the point where my HS form submission action is taken, linked to the correct form, I’m able to connect my eventbrite account, but when I try to take an eventbrite action, the field that it wants me to connect the data with is tied to “Name” but does not list any of the Events.. what am I missing here? (There is no other option I’m seeing in this direction other than “Find Event in Eventbrite” - yet it is not pulling the eventbrite name and when I try to type it in, that doesn’t work) Please see below screenshot (company name blurred out). For context, in the past I’ve easily created zaps where a

1
Troy Tessalone
1 year ago
M
miybrandNew
asked in Troubleshooting
All my Zaps suddenly turned into private apps one day

 The captured picture above has been changed to a private app together, so it cannot be modified.For your information, my account is a developer account and I don't use any other account.I wonder why it suddenly changed to a private app.And I wonder how to change it back to the public app like before.

1
Troy Tessalone
1 year ago
S
saffcapNew
asked in Code & Webhooks
Why is Cody by Zapier Python unusable?

I’m not even able to make text changes in the text box. Sometimes my text appears to change, sometimes it doesn’t. I constantly get errors saying “ Cannot resolve a DOM point from Slate point: {"path":[0,0],"offset":802}” and more.  I’m not getting these errors when running anything, I’m just getting them when I am updating the code in the text editor. Nothing else.  Can someone help? It’s beyond frustrating

1
Troy Tessalone
1 year ago
H
hypeNew
asked in How Do I
Can I send new Instagram posts to Telegram bot including images?

are posible to send new post from instagram to telegram bot with image included?I was try, but the image not detected

1
Troy Tessalone
1 year ago
S
SBBBeginner
asked in How Do I
How do I access a contact list from a Microsoft shared mailbox not shown in the 'folders' list?

Heyhow can I access a contact list of a Microsoft shared mailbox?They are not shown on the “folders” list. 

1
ken.a
1 year ago
Bobonez
BobonezBeginner
asked in Troubleshooting
Zapier shortnere add "%0A%0A" at the end of the url

I am getting a strange behaviour from shortener by zapier, the generated shortened address contain the carachter "%0A%0A at the end, so when I expand the url, I get an errorhttps://zpr.io/XJKMS3yGyDBP Any ideas? 

1
Troy Tessalone
1 year ago
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