I have just received a reply from Zapier Support and said that it’s a known bug and will let me know once they have fixed it. There are also no available workarounds.

@robschmidt I’ve already tried creating a new Zap and it’s still having this error. It only happens for 1 of my Shopify accounts. Others are working fine. I guess I need Zapier’s help to get the debug logs.

Could you add us to the list as well?

Our logistician team are highly impacted by this issue, and we are serioulsy considering migrating to integromat!

Same issue

A number of clients affected by this issue. Please keep me in the loop.

Hi @ZapEm 

I’d suggest you copy the Zap and turn on the new copied one. If that doesn’t work, try recreating the zap. 

Sorry to hear that those order emails don’t have all the desired information @rashed. 

Thanks for letting us know, @chriskj. I’ve added you to the list of affected users too.

@KeepSpace - yes, I believe a potential fix was deployed recently but the bug report has not been officially closed yet. Once it is, everyone on the list of affected users will get an email notification to confirm that it’s been resolved. And we’ll be sure to follow up here to confirm that as well. 

@SamB The triger will not have all triggering from order notification emails instead will not include the full information specially the discount rate and the coupon code

Thanks for reaching out here @najmwah, @Selleton Scales, @eduardo s, @gfc-automations, @Peregrin Workwear, @professionalbotanicals, @ddmagill, @thudso3 and @zank!        

I can’t give any estimates as to when this is going to be fixed by but you’re all on the list of affected users so we’ll definitely notify you as soon as it is. I really hope it will be sorted soon, I know how frustrating this issue must be for everyone here.

I’ll be in touch if I have any news or other workarounds to share. In the meantime, the workaround I mentioned previously (triggering from order notification emails instead) might be your best bet for now.

Same issue, please notify us when this is fixed. It is very urgent for us.

I have experienced the same issue. I thought that after reconnecting my shopify accounts and re-running that I had resolved it. Unfortunately not all data was being processed on the order object, specifically order.customer.orders_count; zapier’s interface does not include all of the information I would expect, and which was relied on before this bug emerged.

Hi, I am also affected by this bug.

Could you please let me know once the bug is resolved?

It is now unable to retrieve new paid orders from Shopify to zap into googlesheets

Hi @fbousquet, @spencerwise, @CWCGA, @Izaiah, @Coachalh, @gabe736, @JuandaMayorga, @Sol, @mhmemorials, @RaeMC, @kian, @CartonCloud, @ken60, @KeepSpace, @Crude coffee and @rollerz! 

You’re all on the list of affected users so we will email you the minute this gets resolved. Thank you all so much for your continued patience here. 

@MedhiZeroual - thanks for following up here.

I don’t know whether the missed orders will be able to be rerun automatically for you, but you could try using our Transfer feature to process them in bulk. I don’t have any ETA I can share on when this issue is going to be fixed, but I do know the developers are working on it so hopefully it won’t be much longer. 

In the meantime, do you all happen to get email notifications from Shopify whenever there’s a new order?

If so, and those emails contain the order information you need, then I’m thinking that perhaps you could trigger from the order notification emails instead? To do that you’d want to:

• Make a duplicate of your existing Shopify Zap
• Next switch the duplicate Zap to use an email parsing app like Email Parser by Zapier for example.
• Setup an Email Parser account and connect to it in the Zap - see Set up your Email Parser account in Zapier
• Then in any subsequent actions of the Zap, select the relevant fields that contain the order information that was parsed from the email.
   

If you’re interested in setting that up we have a Trigger Zaps from new parsed emails guide that I’d recommend checking out. Hope that helps! 

Hello, I’m having this issue too, please add me to the list once it’s fixed. It’s been more than 10 days now. 

hi @SamB , can you please add me to the list, just a question the other thing I’ve noticed (which could be nothing) is that when selecting the app (shopify) you have to select Shopify Premium, is this part of the issue as I have been successfully running the zap for the last 9 months on shopify basic? Thanks 

@SamB  any responses or timeline as to when this can be resolves ?

I too run a logistic company with 50+ companies under management that utilises zapier and one of them is our big account..

Super embrassing for it to fail along with additional team and resources needed to run the admin now…

Hi @SamB , I'm facing the same issue for the past two days, could you add me to the list please? thank you!

Hi @SamB we need to be added to be notified as well please. 

This is critical for us, we are a logistics software company and we have 100’s of Shopify integrations. We were only mad aware by tickets flowing through the past few days with random orders not coming through.

Why has Zapier not put out a banner to say this problem is happening? Is there a work around so we can assure Shopify orders are working? You said this is a bug not a incident - but yet it’s something that can’t be tracked or worked around? 

Hi @SamB can you add me to the list as well? thank you!

Hello,

Please add me to the affected users as well, has been impacting our operations since yesterday afternoon. Thank you

@SamB please also add us to the list of affected users. This has been painful as we pull new orders with zapier from shopify to help operate our business. 

facing the same issues here while retrieving paid orders from shopify. when will it be solved?

@SamB Please add me to the list of affected users as well.

juandavidmayorga16@gmail.com

tks

@SamB Please add us to list impacted user list as well!

Hi friends! 

You may have seen the email notification already but if not, I’m happy to confirm that this issue has now been resolved. 

Thank you all for your patience while this issue was being worked on. Those errors should no longer be occurring but if for some reason you’re still seeing them please do reach out.

In the meantime, happy Zapping!