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Best answer

Shopify App - New Customer - Error while retrieving: 'NoneType' object is not subscriptable

ZapEm
Userlevel 2
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Hi all, 3 days ago I started getting this “Error while retrieving: 'NoneType' object is not subscriptable” on my Shopify App with the New Customer event trigger. Has anyone experienced this? Is there a way to get more logs?

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Best answer by SamB 26 May 2023, 12:18

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65 replies

SamB
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Userlevel 7
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Hi friends! 


You may have seen the email notification already but if not, I’m happy to confirm that this issue has now been resolved. 😁🎉

Thank you all for your patience while this issue was being worked on. Those errors should no longer be occurring but if for some reason you’re still seeing them please do reach out.

In the meantime, happy Zapping! ⚡

SamB
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Userlevel 7
Badge +11

Sorry to hear that those order emails don’t have all the desired information @rashed. 


Thanks for letting us know, @chriskj. I’ve added you to the list of affected users too.

@KeepSpace - yes, I believe a potential fix was deployed recently but the bug report has not been officially closed yet. Once it is, everyone on the list of affected users will get an email notification to confirm that it’s been resolved. And we’ll be sure to follow up here to confirm that as well. 🙂

KeepSpace

@SamB Apologies, I believe it is working now we do not have this issue anymore

chriskj

I have experienced the same issue. I thought that after reconnecting my shopify accounts and re-running that I had resolved it. Unfortunately not all data was being processed on the order object, specifically order.customer.orders_count; zapier’s interface does not include all of the information I would expect, and which was relied on before this bug emerged.

rashed

@SamB The triger will not have all triggering from order notification emails instead will not include the full information specially the discount rate and the coupon code

SamB
Rank
Userlevel 7
Badge +11

Thanks for reaching out here @najmwah, @Selleton Scales, @eduardo s, @gfc-automations, @Peregrin Workwear, @professionalbotanicals, @ddmagill, @thudso3 and @zank! 👋       

I can’t give any estimates as to when this is going to be fixed by but you’re all on the list of affected users so we’ll definitely notify you as soon as it is. I really hope it will be sorted soon, I know how frustrating this issue must be for everyone here.

I’ll be in touch if I have any news or other workarounds to share. In the meantime, the workaround I mentioned previously (triggering from order notification emails instead) might be your best bet for now.

zank

Same issue, please notify us when this is fixed. It is very urgent for us.

thudso3
Userlevel 1

Same issue

ddmagill

@SamB Please add us to the notification list.  Please fix ASAP😭

professionalbotanicals

This is also affecting our store. Please add us to the list. Just started for us on the 16th of may

Peregrin Workwear

We have the same problem. Please add us to the list.

 

 

 

gfc-automations

@SamB Can you please add me to this affected this as well? Hope to see this resolved asap.

eduardo s

Can you add me to the list as well please

Selleton Scales

Please add me to the list 

 

we are currently getting the following error for the triggers on Shopify to Google Sheets

 

Failed to fetch an order from Shopify

Error while retrieving: 'NoneType' object is not subscriptable

najmwah

Hey there @Curated Culture! 🙂

I’ve added you to the list as well so we’ll be in touch as soon as it’s sorted. If you’re able to get email notifications sent to you whenever a new order is paid, then it may be worth trying the workaround I mentioned in my last reply and have a Zap trigger from those email notifications for now instead.

We are having this problem too, but it only stopped pulling data from shopify 12 hours ago unlike others who mentioned it’s been going on for days. Can you add us to the list?

SamB
Rank
Userlevel 7
Badge +11

Hey there @Curated Culture! 🙂

I’ve added you to the list as well so we’ll be in touch as soon as it’s sorted. If you’re able to get email notifications sent to you whenever a new order is paid, then it may be worth trying the workaround I mentioned in my last reply and have a Zap trigger from those email notifications for now instead.

Curated Culture

Hi, I am also affected by this bug.

Could you please let me know once the bug is resolved?

It is now unable to retrieve new paid orders from Shopify to zap into googlesheets

 

SamB
Rank
Userlevel 7
Badge +11

Hi @fbousquet, @spencerwise, @CWCGA, @Izaiah, @Coachalh, @gabe736, @JuandaMayorga, @Sol, @mhmemorials, @RaeMC, @kian, @CartonCloud, @ken60, @KeepSpace, @Crude coffee and @rollerz! 👋

You’re all on the list of affected users so we will email you the minute this gets resolved. Thank you all so much for your continued patience here. 

@MedhiZeroual - thanks for following up here.

I don’t know whether the missed orders will be able to be rerun automatically for you, but you could try using our Transfer feature to process them in bulk. I don’t have any ETA I can share on when this issue is going to be fixed, but I do know the developers are working on it so hopefully it won’t be much longer. 🤞

In the meantime, do you all happen to get email notifications from Shopify whenever there’s a new order?

If so, and those emails contain the order information you need, then I’m thinking that perhaps you could trigger from the order notification emails instead? To do that you’d want to:

If you’re interested in setting that up we have a Trigger Zaps from new parsed emails guide that I’d recommend checking out. Hope that helps! 🤞

rollerz

Hello, I’m having this issue too, please add me to the list once it’s fixed. It’s been more than 10 days now. 

Crude coffee

hi @SamB , can you please add me to the list, just a question the other thing I’ve noticed (which could be nothing) is that when selecting the app (shopify) you have to select Shopify Premium, is this part of the issue as I have been successfully running the zap for the last 9 months on shopify basic? Thanks 

KeepSpace

@SamB  any responses or timeline as to when this can be resolves ?

 

I too run a logistic company with 50+ companies under management that utilises zapier and one of them is our big account..

Super embrassing for it to fail along with additional team and resources needed to run the admin now…

 

 

ken60

Hi @SamB , I'm facing the same issue for the past two days, could you add me to the list please? thank you!

CartonCloud

Hi @SamB we need to be added to be notified as well please. 

 

This is critical for us, we are a logistics software company and we have 100’s of Shopify integrations. We were only mad aware by tickets flowing through the past few days with random orders not coming through.

Why has Zapier not put out a banner to say this problem is happening? Is there a work around so we can assure Shopify orders are working? You said this is a bug not a incident - but yet it’s something that can’t be tracked or worked around? 

kian

Thanks for reaching out here, @aezm82, @Tecno Pago Alegre, @Lavees and @KeepSpace! 🙂

I’ve added you all to the list of affected users now. As soon as it’s been resolved we’ll send an email notification to everyone on that list. 

  

Hi @SamB can you add me to the list as well? thank you!

RaeMC

Hello,

Please add me to the affected users as well, has been impacting our operations since yesterday afternoon. Thank you

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