Hi friends! 

You may have seen the email notification already but if not, I’m happy to confirm that this issue has now been resolved. 

Thank you all for your patience while this issue was being worked on. Those errors should no longer be occurring but if for some reason you’re still seeing them please do reach out.

In the meantime, happy Zapping! 

Sorry to hear that those order emails don’t have all the desired information @rashed. 

Thanks for letting us know, @chriskj. I’ve added you to the list of affected users too.

@KeepSpace - yes, I believe a potential fix was deployed recently but the bug report has not been officially closed yet. Once it is, everyone on the list of affected users will get an email notification to confirm that it’s been resolved. And we’ll be sure to follow up here to confirm that as well. 

@SamB Apologies, I believe it is working now we do not have this issue anymore

I have experienced the same issue. I thought that after reconnecting my shopify accounts and re-running that I had resolved it. Unfortunately not all data was being processed on the order object, specifically order.customer.orders_count; zapier’s interface does not include all of the information I would expect, and which was relied on before this bug emerged.

@SamB The triger will not have all triggering from order notification emails instead will not include the full information specially the discount rate and the coupon code

Thanks for reaching out here @najmwah, @Selleton Scales, @eduardo s, @gfc-automations, @Peregrin Workwear, @professionalbotanicals, @ddmagill, @thudso3 and @zank!        

I can’t give any estimates as to when this is going to be fixed by but you’re all on the list of affected users so we’ll definitely notify you as soon as it is. I really hope it will be sorted soon, I know how frustrating this issue must be for everyone here.

I’ll be in touch if I have any news or other workarounds to share. In the meantime, the workaround I mentioned previously (triggering from order notification emails instead) might be your best bet for now.

Same issue, please notify us when this is fixed. It is very urgent for us.

Same issue

@SamB Please add us to the notification list.  Please fix ASAP

This is also affecting our store. Please add us to the list. Just started for us on the 16th of may

We have the same problem. Please add us to the list.

@SamB Can you please add me to this affected this as well? Hope to see this resolved asap.

Can you add me to the list as well please

Please add me to the list 

we are currently getting the following error for the triggers on Shopify to Google Sheets

Failed to fetch an order from Shopify

Error while retrieving: 'NoneType' object is not subscriptable

We are having this problem too, but it only stopped pulling data from shopify 12 hours ago unlike others who mentioned it’s been going on for days. Can you add us to the list?

Hey there @Curated Culture! 

I’ve added you to the list as well so we’ll be in touch as soon as it’s sorted. If you’re able to get email notifications sent to you whenever a new order is paid, then it may be worth trying the workaround I mentioned in my last reply and have a Zap trigger from those email notifications for now instead.

Hi, I am also affected by this bug.

Could you please let me know once the bug is resolved?

It is now unable to retrieve new paid orders from Shopify to zap into googlesheets

Hi @fbousquet, @spencerwise, @CWCGA, @Izaiah, @Coachalh, @gabe736, @JuandaMayorga, @Sol, @mhmemorials, @RaeMC, @kian, @CartonCloud, @ken60, @KeepSpace, @Crude coffee and @rollerz! 

You’re all on the list of affected users so we will email you the minute this gets resolved. Thank you all so much for your continued patience here. 

@MedhiZeroual - thanks for following up here.

I don’t know whether the missed orders will be able to be rerun automatically for you, but you could try using our Transfer feature to process them in bulk. I don’t have any ETA I can share on when this issue is going to be fixed, but I do know the developers are working on it so hopefully it won’t be much longer. 

In the meantime, do you all happen to get email notifications from Shopify whenever there’s a new order?

If so, and those emails contain the order information you need, then I’m thinking that perhaps you could trigger from the order notification emails instead? To do that you’d want to:

• Make a duplicate of your existing Shopify Zap
• Next switch the duplicate Zap to use an email parsing app like Email Parser by Zapier for example.
• Setup an Email Parser account and connect to it in the Zap - see Set up your Email Parser account in Zapier
• Then in any subsequent actions of the Zap, select the relevant fields that contain the order information that was parsed from the email.
   

If you’re interested in setting that up we have a Trigger Zaps from new parsed emails guide that I’d recommend checking out. Hope that helps! 

Hello, I’m having this issue too, please add me to the list once it’s fixed. It’s been more than 10 days now. 

hi @SamB , can you please add me to the list, just a question the other thing I’ve noticed (which could be nothing) is that when selecting the app (shopify) you have to select Shopify Premium, is this part of the issue as I have been successfully running the zap for the last 9 months on shopify basic? Thanks 

@SamB  any responses or timeline as to when this can be resolves ?

I too run a logistic company with 50+ companies under management that utilises zapier and one of them is our big account..

Super embrassing for it to fail along with additional team and resources needed to run the admin now…

Hi @SamB , I'm facing the same issue for the past two days, could you add me to the list please? thank you!

Hi @SamB we need to be added to be notified as well please. 

This is critical for us, we are a logistics software company and we have 100’s of Shopify integrations. We were only mad aware by tickets flowing through the past few days with random orders not coming through.

Why has Zapier not put out a banner to say this problem is happening? Is there a work around so we can assure Shopify orders are working? You said this is a bug not a incident - but yet it’s something that can’t be tracked or worked around? 

Hi @SamB can you add me to the list as well? thank you!

Hello,

Please add me to the affected users as well, has been impacting our operations since yesterday afternoon. Thank you