Hi all, 3 days ago I started getting this “Error while retrieving: 'NoneType' object is not subscriptable” on my Shopify App with the New Customer event trigger. Has anyone experienced this? Is there a way to get more logs?
Shopify App - New Customer - Error while retrieving: 'NoneType' object is not subscriptable
You got it
Happy to report that you are all on the list of affected users so you will all get an email notification as soon as it’s fixed. 🙂
how long do you think it will take to solve the problem ? all of our customer orders are pending and we can't send orders to our customers we already have 600 orders not sent . And also, will it be possible to run the hundreds/thousands of zaps retroactively ?
Could you add us to the list as well?
Our logistician team are highly impacted by this issue, and we are serioulsy considering migrating to integromat!
Please add me to the list as well. Zap stopped working yesterday and showing error: 'NoneType' object is not subscriptable”
Hello,
Please add me to the affected users as well, has been impacting our operations since yesterday afternoon. Thank you
Thanks for reaching out here,
I’ve added you all to the list of affected users now. As soon as it’s been resolved we’ll send an email notification to everyone on that list.
Hi
Hi
This is critical for us, we are a logistics software company and we have 100’s of Shopify integrations. We were only mad aware by tickets flowing through the past few days with random orders not coming through.
Why has Zapier not put out a banner to say this problem is happening? Is there a work around so we can assure Shopify orders are working? You said this is a bug not a incident - but yet it’s something that can’t be tracked or worked around?
Hi
I too run a logistic company with 50+ companies under management that utilises zapier and one of them is our big account..
Super embrassing for it to fail along with additional team and resources needed to run the admin now…
hi
Hello, I’m having this issue too, please add me to the list once it’s fixed. It’s been more than 10 days now.
Hi
You’re all on the list of affected users so we will email you the minute this gets resolved. Thank you all so much for your continued patience here.
I don’t know whether the missed orders will be able to be rerun automatically for you, but you could try using our Transfer feature to process them in bulk. I don’t have any ETA I can share on when this issue is going to be fixed, but I do know the developers are working on it so hopefully it won’t be much longer. 🤞
In the meantime, do you all happen to get email notifications from Shopify whenever there’s a new order?
If so, and those emails contain the order information you need, then I’m thinking that perhaps you could trigger from the order notification emails instead? To do that you’d want to:
- Make a duplicate of your existing Shopify Zap
- Next switch the duplicate Zap to use an email parsing app like Email Parser by Zapier for example.
- Setup an Email Parser account and connect to it in the Zap - see Set up your Email Parser account in Zapier
- Then in any subsequent actions of the Zap, select the relevant fields that contain the order information that was parsed from the email.
If you’re interested in setting that up we have a Trigger Zaps from new parsed emails guide that I’d recommend checking out. Hope that helps! 🤞
Hi, I am also affected by this bug.
Could you please let me know once the bug is resolved?
It is now unable to retrieve new paid orders from Shopify to zap into googlesheets
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/b2f5d044-90a5-4560-92c7-47e4049574ba.png)
Hey there
I’ve added you to the list as well so we’ll be in touch as soon as it’s sorted. If you’re able to get email notifications sent to you whenever a new order is paid, then it may be worth trying the workaround I mentioned in my last reply and have a Zap trigger from those email notifications for now instead.
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