Unanswered questions

I’ve made a zap: for each new invoice generated on simplybook, add a row in a Google Sheet.It works but I’ve problems with the format of the invoice amount: 15€ become 15.00.00, 120€ became 120:00.00.00 and I can’t use those data because Google sheets doesn’t recognise them as numbers.Has anyone found a solution? Thank you

I’m trying to send a slack message when a deal enters a certain stage in HubSpot.  I have everything set up, but when I entered the Loss Reason property, it says there’s no data.  The issue is that there is a data in HubSpot for the property, but it’s not coming over.   

Hi everyone,I’m currently working on an automation using the Whop integration in Zapier and ran into a blocking issue.When I use the “Find Member” action (searching by email), Zapier successfully returns the member’s data, including:Member ID User ID Other member detailsHowever, it does not return the Membership ID.This is a problem because all membership-related actions in Zapier (such as:Cancel Membership Pause Membership Resume Membership Add Free Daysrequire the membership ID to work.What I’ve tried:Using different search fields (email, user ID) Checking all returned fields/output Testing different members/accountsBut I still can’t find a way to retrieve the membership ID within Zapier.My question:Has anyone here faced the same issue?👉 How are you retrieving the membership ID in your Zaps?👉 Are you using a workaround (API, Webhooks, external DB, etc.)? At the moment, this limitation makes it impossible to fully automate membership management in Whop through Zapier. Any help or in

I am trying to build an automation in Zapier where users provide a YouTube video URL, and the workflow should extract the video thumbnail automatically.Is there any built-in Zapier app or method (using Webhooks or API) that can help retrieve high-resolution YouTube thumbnails from a video link?Also, what would be the best way to pass the image URL into the next step of the Zap?

I have a gravity form set up on my wordpress website, which sends 2 emails on submission: one to my admin email, and one to my zapier email parser inbox. The email always reaches my admin email, and previously always reached my zapier email parser inbox. However, as of a few days ago, despite my doing nothing at all to the forms or the zapier email parser settings, the zapier email parser inbox no longer receives emails from the gravity form. I have double checked that the email address of the inbox is correct; after all, it hasn't changed since the point in time when it was working. When I email the zapier inbox directly through my gmail account instead, it receives the email. And when I send the email meant for the zapier inbox to my admin email address instead, that also works. I’ve tried clearing my zapier inbox (it had 97 emails in it), but that didn’t solve the issue either. Any ideas on where to go from here?

Hi, We recently discovered that automationFacebook Lead forms is not always triggerd. After exporting leads from Facebook form and cross checking with Zapier history, we identified that certain number of leads comming from same form, campaign, ad set and even same add does not appear on Zapier histroy, meaning Zapier never received a webhook for it. While other pass to Zapier just fine. Is any one experiencing same issue? Have you identified any patterns?  I’ve discovered that same issue already happened in 2024  and a bug assosiated with it was open on Meta developers platform https://developers.facebook.com/support/bugs/1130587701359392/ Unfortunatelly, it seems that only product owners can open platform related bugs on developers platform. Hope Zapier team could help us reopen this case with Meta.  

I’m having an issue with the new way that the Sharepoint integration handles folder creation. In the configuration stage it asks for the Site value, Document Library Value, Folder Value, and Folder Name Value. Everything seems to work fine for me except for the Folder Value step.It wants you to select the folder and says “Click folders to drill down through nested folders,” but one of the folders I want the destination to be in is named by the year (so we have a 2023 folder, 2024, 2025, 2026). I need the year to be dynamic. Earlier in the Zap I do pull out the year. When I built out a folder path in the legacy Sharepoint version, I could use the year I pulled out in the Zap:Legacy:Site: EstimationParent Folder: Shared Documents/(Dynamic Value: 2026)/INSTALLCurrent Version:Site: EstimationDocument Library: DocumentsFolder: INSTALL (which is nested in the “2026” folder)So the year has to be static as I have to click through the nested folders to select the INSTALL folder. It won’t seem t

Currently running Lead Ads on Meta and sending these to our API via Webhook.  Based on validation criteria, these leads can either be accepted or rejected by our API. I want to send only validated leads back to Meta so we can optimise towards these and hopefully improve our acceptance rate.  I previously tried setting this up within the current zap flow using the output from the Webhook step, but the success criteria in the filter status for some reason couldn’t detect the response from the API (even though the individual zap runs show this in ‘data out’)Would appreciate it if someone could tell me how best to do this. 

im getting this error. im on a legacy plan. haven't used in a few years. reconnected streettext.com, says im connected  and confirm test. How do I get around this error to publish? "My StreetText step keeps showing 'This account connection has expired' even though the step tests successfully and the account is connected. The Zap won't publish because of this blocking validation error. Can you clear this flag so I can publish?"

Hey allBuilding a customer-facing Zapier Chatbot embedded on a Shopify storefront. Embed is working. Now wiring up the brains and want to sanity-check the architecture before going deep.What I want is a dictated, step-by-step flow not an open-ended LLM that decides what to do each turn. What I have in mind:Step 1 Customer opens the chat > Bot greets  Step 2 Wait for reply. Based on Answer, ask a specific follow up  Step 3 Wait for reply. Ask more intake question Step 4 Wait for reply. tool calling or db lookup Step 5 Response with recommendations or products Heres my questions:Is this scripted step flow even the right thing to build in Zapier chatbot?Is tool calling possible in a chatbot?Is it possible to response with a product card in Zapier chatbot?Is Zapier workflow or agent a better choice for this ? If so how do I embed it as a chatbot on shopfiy? Thanks in advance happy ot share back what works once we ship.  

I have been working on creating a zap to have it take information down and map it to a zapier table and then map it to a google sheet and I wanted to use something like gemini, or chat gpt, but that didn’t work. So now I want to share my screen with someone to help me build my zaps and my canvas. teach me why my program isn’t working. 

"Hi zap Community I need urgent help with a PDF attachment issue in my Zap. I have been troubleshooting this for a while and need expert guidance.My Zap workflow:Step 1 — Tally — New form submission trigger Step 2 — Airtable — Create record Step 3 — OpenAI — Generate AI safety analysis Step 4 — Google Docs — Create document from template Step 5 — Delay — 2 minutes Step 6 — Google Drive — Add File Sharing Preferences Step 7 — Gmail — Send email with PDF attachmentWhat is working:Zap test runs — email arrives WITH PDF attached correctly All steps show Success in Task History Google Doc is being created correctly every time File sharing is set to Anyone on internet with link can view Google Drive folder is set to publicWhat is NOT working:Live Tally form submissions — email arrives WITH NO PDF attached The PDF attachment field contains this URL: https://docs.google.com/document/d/{{ID from Step 4}}/export?format=pdfWhat I have already tried:Added 2 minute delay between PDF export and Gmai

Hi.I have been having some issues with my jotforms uploading to Zapier and then to Salesforce. I keep getting error  message, The app returned "you're not authorized".  The field values are going through to Salesforce but the files are not uploading.Thank you for your help.

I’m still practicing with Zapier, so I’m on free trial. My trigger is Gmail (New email), and split into 2 paths. For practice, I sent myself two emails. One email with the subject “Urgent” and the other with the subject “Report”Path A: Condition: If subject contains “Urgent”Action: Sends Slack Channel MessageAction: Create Spreadsheet Row (Google Sheets), Priority is Urgent (I pulled the email record (E) to provide the input for Subject, Name and Timestamp. Path B:Condition: FallbackAction: Create Spreadsheet Row, Google Sheets, Priority is NormalI want all emails that contain the subject “Report” to go to Path B so their data are recorded in Google Sheets. I went back to the trigger and pulled from Email (F) to provide me with the data for this one. My question is, why do the same email information flow to both Path A and B? I thought you can use the same trigger with different paths and pull from different email records? I want different email records to run for Path A and Path B. 

Hey guys, I’ve got a problem. I’ve set up two simple Zaps for my website funnel (https://XXXXXXXXXXXXXXXXX.XX/) – could you have a look? All the fields are actually required, but I keep getting notifications about entries with empty values. I’ll send you a few screenshots of the email and the Zap; I’d appreciate any feedback.  This post has been edited by a moderator to remove personally identifiable information (PII). Please remember that this is a public forum and avoid sharing personal or potentially sensitive details like Zap links.

We’re working with some genuinely brilliant people in Zapier Support on a workflow issue at the moment, and before we put yet another round of questions back to them, I wanted to ask the community whether anyone has seen something similar and might have a useful technical suggestion.We are trying to avoid wasting Support’s time if this turns out to be something obvious that an experienced builder would spot immediately.The situation, in simple terms, is this:We have a member-matching workflow where the Zap can appear to complete mechanically, but the actual result is still wrong in practical terms. In other words: steps can run an email can send a record can update but the output can still come back with zero / fallback-style results when data should exist The main technical themes we are trying to understand are: Draft vs published mismatch There are signs that the draft version and the actually executing published version may not have been aligned, which may explain why changes

I have a simple zap which maps just 4 fields onto a Zoho Sheet attached is the results everything seem successful however I get blank fields in the sheet  This post has been edited by a moderator to remove personally identifiable information (PII). Please remember that this is a public forum and avoid sharing personal or potentially sensitive details.

Hi everyone,I hope you're doing well.I recently submitted my Zapier integration “myCRMSIM” for review (around 10 days ago), and I wanted to check if this timeline is normal or if there’s anything I should follow up on.The integration includes triggers and actions for messaging functionality, and it has been fully tested end-to-end. All platform warnings (including upgrading to the latest zapier-platform-core version) have been resolved, and the app is currently stable.I have not yet received any feedback or update regarding the review status, so I wanted to ask:- Is this waiting period typical for Zapier app reviews?- Are there any common issues that might delay the review process?- Would you recommend any additional steps from my side to help move the review forward?I’d really appreciate any insights or guidance from the community.Thank you in advance!

Hello team,I’m currently experiencing an issue with the integration between Pipedrive and Zapier.The connection is showing as “Expired”, which is preventing my Zaps from running. When I try to reconnect the account, I receive the following error:"The server returned 429 (Too Many Requests)"It’s important to mention that this integration was previously working perfectly without any issues.So far, I have already tried the following steps:Removed the existing connection in Zapier Reconnected the account from scratch Verified that the user has admin permissions in Pipedrive Confirmed that the account is activeHowever, the issue persists and the connection continues to appear as expired.I appreciate your support and look forward to your response.

Hello Zapier Community,I’m hoping someone here has run into this before.I’m trying to connect my Planning Pod account to Zapier, but I consistently receive the following error:“Authentication failed: We could not find an account with the provided credentials.”What’s confusing is:I can log directly into Planning Pod without any issues using the same username and password I’ve tried multiple times and even recreated the connection🔧 Troubleshooting I’ve already done:Used Chrome Incognito (to rule out cache/cookies) Enabled pop-ups and permissions Manually entered credentials (no autofill) Removed and re-added the Planning Pod connection Confirmed login works outside of Zapier❓ Questions:Has anyone successfully connected Planning Pod to Zapier recently? Does Planning Pod require a specific login endpoint or environment for Zapier? Could this be related to account permissions or API access settings?At this point, it seems like either:Zapier isn’t authenticating against the correct Planning

Update row is not getting updated for the output from text formatter.  Did anyone faced this issue ?   

For some reason slack does not pick up thread replies in private channels but works in public, any idea if this is config issue or why ?

I have been trying to set up a new trigger using SendGrid, and it will no longer allow me to select it. SendGrid appears when I search, but it’s grayed out and cannot be chosen. I have a active Zap that uses SendGrid, and that one seems to be unaffected. I just can’t create a new one. I know they were purchaed by Twilio, but when I selected Twilio for the zap it doesn’t give me the option I need. Has anyone else experienced this or know why it’s happening or when it will be fixed?

hi, im currently trying to reconnect my click funnels page through zappier with google spreadsheets to collect leads who leave their info on my landing page. However despite filling in things, it is not popping up when I hit new records. I have tried several times, but it just doesn’t work anymore. I changed landing pages which might have something to do with it but when I hit all correct buttons it now doesn’t collect my data anymore this way. Please kindly help me out 

Background: I want to facilitate work for my customer support by having readily drafted replies that are edited if necessary and sent manually. How this is not already solved by someone is beyond me. I have at least not found a straight forward way of doing this. Issue: I have tried just about all models and played around with the prompt. But the generated replies are incorrect, don’t follow promp instructions and have weird formatting (Markdown language I think). I have tried my own AI credential as well as AI by Zapier. Zap:Trigger: New email (Gmail) Analyze and return Data (AI by Zapier) Prompt: “You are a friendly and helpful customer support agent… Knowledge sources: products.txt, bookings.txt, pricing.txt… Create draft replyLooking for: If someone has a working Zap for this that writes, sounds and works like an actual customer support agent (with accurate answers) then PLEASE point me in the right direction. I prefer this before posting my full prompt and knowledge sources but I