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Best answer

Jotform getting “502 Server Error” throttling errors

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This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

110 replies

LifetimeBuildingSupply
Userlevel 1

Trigger partner failure: The app returned "500 Internal Server Error".

Now it’s a ‘500” error. We getting any closer to a resolution here? It’s been a week. :/

Nikopayli

Hey! I’m having the same error as well. If you could add me to the list that would be great. 

KilianMarkert

We are having the same issue, please add me to the list

colleenfm

Same issue here. Please add me to the list.

christina.d
Userlevel 7
Badge +9

Hey friends - thanks for letting us know! I’ve added everyone who’s commented up to this point to the bug report. This ensures you’ll be emailed once a fix is in place.

In terms of an update, in the interest of full transparency, the Jotform app is owned and maintained by Jotform. We’re happy to continue tracking impacted users but aren’t able to advise on an ETA since that is dependent on their team.

I wish I had better news to share but rest assured, once news is available we’ll share that here! Thanks as always for your patience!

pgfavors

Please add me to the list of affected users, so I can be notified of Jotform’s resolution. I’ve been getting the same error message daily. But nothing appears to be wrong on my end.

mwat

You can add me to the list as well.  Same problems.  Thanks.

Mark M

@User Services Please add me to the list of accounts affected.

rjl_boston

@User Services I am having the same issue with receiving repeated error messages for Jotform throttling. Can you please add me to the list of accounts that need resolution. Thank you.

Virtus Admin

@User Services what is the status on this issue? It’s been several days now and several hundred affected users.

gotomyerp

Please add me to the list of notifications as well. 
experiencing the same issue.

Thanks! 

cpurdy

Same situation, getting very frustrating. This is affecting my business clientele not to mention the ridiculous number of Zapier alerts I am getting in my email. I’ve notified Jotform as well.

 

Thanks!

Maktaba

I am also getting the same error message. Please add me to the list. 

 

 

Jotform

Trigger partner failure: ('Jotform throttling https://zapier.api.jotform.com/form/200692038683458/submissions?orderby=created_at%2CDESC&limit=100', 60)
denispaghetti
Userlevel 1

Still having issues and now getting this email notification as if its the first time its being noticed… Can we get some sort of an update? This is now three days my entire business onboarding operation is disrupted significantly and it is unacceptable. 

1 Attachment
stayaltered
Userlevel 1

we are also experiencing this issue which is affecting all of our onboarding forms intergrations

denispaghetti
Userlevel 1

Everytime I go to publish my zap, it tells me I have to reconnect my jotform account. I have dont this at least 4 dozen times now over the last 3 days. I CANNOT receive data and none of my systems are working. Contact me immediately.

denispaghetti
Userlevel 1

Can you at least turn off the notification errors for those of us that are affected? My inbox just today has a flood of alerts, and it’s hindering our team from being able to work efficiently. I’m sure it’s the same for everyone in this thread. 

YUP SAME . This is a freaking mess. 

denispaghetti
Userlevel 1

Is there seriously no update yet? This is day 3 I’m unable to edit my zaps, save my zaps, or anything. What is going on?!?! I want reimbursement for some of my service because this is absolutely unacceptable I cannot run a business this way and you will absolutely lose my business if this isn’t resolved today.

Swell Marketing
Userlevel 1

Can you at least turn off the notification errors for those of us that are affected? My inbox just today has a flood of alerts, and it’s hindering our team from being able to work efficiently. I’m sure it’s the same for everyone in this thread. 

CreatorAds

Having the same issue- please add me to the list.

Brischnei

Same.

Following

SamB
Rank
Userlevel 7
Badge +11

Thanks for letting us know you’re also being affected here @cameroncfm and @brellen.

I’ve not got any news to share at this point but I can confirm that we’ve added you both to the list of affected users. So that means we’ll be able to email you as soon as it’s sorted.

Thank you all for your continued patience here. Fingers crossed it won’t be much longer! 🤞

brellen

same issue here.  please add me to the list

cameroncfm

im having the same issue! please add me to the list!

christina.d
Userlevel 7
Badge +9

I did some checking and this error looks to be the result of by a recently reported bug with the JotForm app. So I’ve added you to the list of affected users.

I don’t have any workarounds to suggest in the meantime, but we’ve got your contact details logged on the bug report so we’ll email the minute it’s been fixed. Hopefully it’ll be resolved soon! 🤞

Hey everyone, thanks so much for letting us know - I know it’s frustrating.

As of right now, we’ve been in touch with the Jotform team. They’re aware and looking into this. While we don’t have a timeline for a fix, we’ll absolutely continue to keep ya’ll updated once we know more.

Everyone up until this point has been added to the list and will receive an email once this has been closed. If you’re lurking, no worries. You can be notified at that time by subscribing to this thread, as we’ll share that here too.

As always, we appreciate your patience!

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