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Best answer

Zapier - Youtube to Discord Video Thumbnail Issue

P
Userlevel 2

Everytime I post new video it gives me notification but it is not fetching any thumbnail of video. any help appreciated.

icon

Best answer by christina.d 9 September 2022, 23:48

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This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

65 replies

P
Userlevel 1

I've had it basically work on more times not than when it actually displays a thumb nail photo.  Zappier has some cool features to do some interesting zaps . But for discord the solution I used and has worked perfectly is to go and use a different web hook / intergration which was mee6. This is actually a very well designed and very organized bot. Very user friendly . Following and posting the content of any website like you tube,  reddit, twitch or whatever... it has a thumbnail posted with the link to the video or content. Id suggest to do that for the time being until Zappier is able to fix the bug.  Which they acknowledged that there is no current fix atm.

T
Userlevel 1

Will this issue get fixed? It kind of destroys the purpose of the functionality since the thumbnail is one of the most important parts. Would be a shame.

nicksimard
Rank
Userlevel 7
Badge +11

Hi @Enald!

I’ve added you as an affected user, so you will receive an email notifications when it’s been resolved.

5
Userlevel 1

Hi, i do have the same issue.

 

 

R
Userlevel 1

same issue here….actually what's the problem here?? ive seen you guys talking about the same problem for months now. Why isn't it has been resolved yet??why is taking months for this simple issue ?? i  think we are gonna need to move to other integration platforms as zapier clearly not doing anything to resolve such a major problem we are facing in the YouTube integration 

 

@Danvers 

I
Userlevel 1

Hi folks, this is an issue that a couple of people have been running into with Discord. I know that it’s frustrating to have thumbnail images work sometimes and not others, and I’m sorry about that. 

There is an open report for this issue, @panoj37456, @Ghostlion and @PristineFrog you have all been added as affected users on that issue, which lets the team know how many users have been affected and also means that we will send you an email if we have an update on this.

 

Hi, I also have this problem, can I get on the same list?

steph.n
Userlevel 7
Badge +8

Same problem here, thumbnails are no longer shown.

 

The issue isn’t yet resolved, but I have added you to the list as an affected user. We’ll send you an email update once we have information to share. Thanks for your patience!

P
Userlevel 1

I too also am having the exact same issue.

 

G
Userlevel 1

I’ve got the same issue, though sometimes Discord will fetch the video thumbnail and post the YouTube box and sometimes it won’t.  More often than not it doesn’t, but you get lucky now and again.  Because it has the link to the video on YouTube Discord should pull the link info.  The issue appears to be either in how Discord is “seeing” the text of the web link that comes in from Zapier, or in how Zapier is sending the link.

T
Userlevel 1

Hi, I am also having this same issue for my discord server. May I please be added to this list

B
Userlevel 1

I got the same problem, the thumbnails shows up for few seconds before vanishing, please add me too in the list.

R
Userlevel 1

Me too, same issue. Please add me in as well for updates

Danvers
Rank
Userlevel 7
Badge +12

Hi @BBird5000 - I’ve added you to feature request - thanks!

steph.n
Userlevel 7
Badge +8

Hi, I am also having this same issue for my discord server. May I please be added to this list

 

I’ve added you as requested. Thanks!

Liz_Roberts
Rank
Userlevel 7
Badge +8

@Marinos_bruh you have been added as well and will receive updates via email.

N

I have the same issue, there is no thumbnails on my videos that are bing added, the only thumbnail that showed up was when I was setting up Zapier and there was a test to send ans check if that works on discord, after that no thumbnails at all, that is kind of weird, I hope you guys will be able to fix that issue! 

Unfortunately no. They are not going to do anything to mitigate this issue. This is an old issue. Even after this many complaints they haven't done anything. I'm moving to IFTTT. In fact I already did. It has got a better YouTube integration. You should check it out. Zapier is not going to fix it's issue. Move on. 

Ok i see, thanks! I will have a look at IFTTT myself! 

R

we are observing a similar issue when uploading YT videos from YT to Ghost. Thumbnails are missing.

When do you intend to fix this issue? From what I’m reading it’s been more then a year.

steph.n
Userlevel 7
Badge +8

Hi @Tasher and @Daax - I’ve added you both. Thanks!

E

HI, I’m also having this issue please add me so i can received how to fix the problem.

thanks

christina.d
Rank
Userlevel 7
Badge +9

Hey friends!

👋🏽 Very much a belated update but this bug is officially closed. If you are posting an image url on Discord using Zapier, it will now show a thumbnail image. 

Apologies for the delay and thanks for your patience on this one! 

R

I have been using Zapier to send Youtube videos to my Discord server and recently the zap is not including the thumbnail photo, only the link. I see this is known issue and would like to be added to thread.

Danvers
Rank
Userlevel 7
Badge +12

Hi @Ryguy!

Thanks for your message, I’ve added you to the affected users for this issue. 

If you spot anything like this in the future where there’s already a thread open about a known issue, would you please add a reply on the thread rather than creating a new one? It helps us to keep the Community tidy - thank you!

Danvers
Rank
Userlevel 7
Badge +12

Hi @u&%8J3gA 

 

I don’t have an ETA on this fix, I’m sorry. There are a number of factors that can affect when an issue will be fixed, including the number of users who have reported the issue, the number of users who use the integration overall, as well as some internal factors. 

 

I understand that it’s frustrating in the meantime, I’m sorry that I don’t have a better answer for you. 

SamB
Rank
Userlevel 7
Badge +11

Hey @resetobywatelski!

I’m sorry you’re running into this issue as well. I’ve just checked on the issue report and it looks as though it’s been closed recently.

Could I ask you to reach out to our Support team about this? They’ll be able to investigate this further and can reopen the issue if necessary. The best way to reach them is by using our Get Help form. Thanks! :)

steph.n
Userlevel 7
Badge +8

Hi @danielrubio1234 - I’ve went and added you to this bug report.

You’ll be informed via email if/when there’s an update to share. Thank you!

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