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error 400 with pardot

our zapier account ran out of credits 3 days back and so we had to turn off all our existing zaps until it was renewed on friday !!! when i tried to enable the zaps today i was thrown an error:

Unable to refresh access token. Error code 400: {"error":"invalid_client_id","error_description":"client identifier invalid"} You should try reconnecting your Pardot account!

So understood it was related with pardot. when i went to zaps it was saying account has expired suddenly !!! then i tried to reconnect the zap with business ID but was again thrown with an error !!

could anyone help to rectify this scenario !!

Same issue, also started this past weekend, it says my account connection is expired but when I try to reconnect I am hit the error message: error=invalid_client_id&error_description=client%20identifier%20invalid 

@Danvers Still no update?

I am about to start a major campaign and just bought the premium subscription so I could use this feature. Very dissapointed!

Same issue here, Is there any ETA?

working now thanks !!

We are experiencing the same exact error message when trying to reconnect our Pardot(SF) account.

error=invalid_client_id&error_description=client%20identifier%20invalid

When can we expect this to be resolved??

Is there a way we can be notified as soon as this is resolved?

Hey @SDC, @Barbie, @Jenelle, @Swati Malhotra, hope you are well!

This is the top priority bug for the Zapier engineering team right now. While I don’t have an ETA to provide on a fix, I can say that this bug is the #1 issue being address on our platform right now.

I’ve added all of you to the bug report notification list so that we can be sure to alert you ASAP once the issue is resolved. I apologize for the trouble here!

Hey @ATho, hope you’re doing well!

I just added you to the bug report, this will make sure we can alert you ASAP once the trouble is resolved.

Hi @Marketing_Sterile!

I don’t have an ETA but I can tell you that this is of the highest priority. We’ve identified what is likely the issue and are working on getting a fix in place. I have added you to the list of affected users, along with @david-lagos and @John.Radcliffe2 . 

Please add us to the list of affected users too please, this is having a significant impact on our business.

@nicksimard Please add us to the list of affected users.

Piling on. Noticed the error throw on Friday last week. I was hoping it was a config issue on my part. Please get fixed asap. This is impacting multiple MAPs programs and sales routings.

Please add me to the list of effected users as well. 

@nicksimard Can you pleaseadd me to the bug report notification list as well?

@nicksimard please also add me to the bug report - thanks!

Hi, we’re facing the same issue here. Can you please get it fixed ASAP? It’s really important for our business, we might be loosing clients because of this! 

@nicksimard can you add me also to the report? 

@nicksimard, you can also add me to the list. Thanks, looking forward to the fix !

@nicksimard please also add me to the bug report. Thanks!

Hi everyone!

We have identified the issue and are working to resolve it as quickly as possible but I’m afraid I don’t have a specific time estimate right now. I’ll post here when we’re able to get the issue resolved and you can also follow this status page for further updates.

 

In the meantime, I’m sorry again. I know that this means that any Pardot Zaps you have aren’t working and that that’s going to be frustrating for you. :fingers_crossed_tone1: we’ll have another update for you soon. 

Hi, We have also been experiencing issues. @nicksimard please add me to the list too.

is there any update to this issue ?? is it resolved for anyone ??

Hey @MarcLal, @penny.hoff, and @KeithCrowell, I hope you’re well!

I’ve just added you to the notification list for this issue so that we can be sure to alert you as soon as a fix is deployed.

@penny.hoff this issue is the #1 top priority for our engineering team right now and we’re actively working on a fix. I have added you on the bug report that was escalated to our engineering team so that we can alert you ASAP once the issue is resolved. I apologize for any trouble this has caused!

Having the same issue and waiting for a resolution.

@Danvers @william @nicksimard Following this thread. Please add me to the list to be notified when this is resolved. We currently have 57 Zaps that use Pardot constantly to pass leads.

 

Thank you!

Hey @JumpCrewAdmin, thanks for letting us know! It looks like we have you on the list.

@reports, I’ve added you to the list as well so that we can alert you once the issue is resolved. :)

You can also follow our status page as well for a more public way to track the status here: https://status.zapier.com/incidents/qk484yrmc61v

 

Can you please add me to the list of effected users? We are running so many zaps and this issue is really affecting our business... 

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