is there any update to this issue ?? is it resolved for anyone ??

Having the same issue and waiting for a resolution.

@Danvers @william @nicksimard Following this thread. Please add me to the list to be notified when this is resolved. We currently have 57 Zaps that use Pardot constantly to pass leads.

Thank you!

Hey @JumpCrewAdmin, thanks for letting us know! It looks like we have you on the list.

@reports, I’ve added you to the list as well so that we can alert you once the issue is resolved. :)

You can also follow our status page as well for a more public way to track the status here: https://status.zapier.com/incidents/qk484yrmc61v

@nicksimard @Danvers we continue to get the error when trying to connect, please add us to the bug report update list. 

I have already logged a support ticket for this but am just posting here to add us to the update list. Thank you

We are now one week from the issue originating and 2 days since the status page was last updated. For 1 week, the primary function of our college has been severely limited by this disruption and there isn’t even an ETA on resolution. This is unacceptable. 

Hey I am stil having this issue, is everyone else as well?

Yes. I reached out to support this morning and this was their response:

“Thank you for checking in.

I'm afraid I do not have any updates at this time. The engineering team is still investigating, working on a fix as their top priority.

We'll follow up directly once it's confirmed that the issue is resolved, but updates can also be found here:

https://status.zapier.com/incidents/qk484yrmc61v

I'm sorry I don't have a better answer at this time. I absolutely understand the impact, and we'll keep pushing the engineering team for a fix as quickly as possible.”

@PerfectServe, I’ve added you to the list of affected users and @TLP, it looks like the Customer Champion who helped you via email has already added you. 

I don’t have an update on this currently, I’m sorry. As @william mentioned, you can also follow this issue and subscribe to updates on this status page. 

I am still getting the error too. This is so frustrating. I think I will just set up the automation to create a lead in SF directly until this is solved. We also have leads failing to come through!!

Thanks please add me too! 

@Danvers  please add me too. Thank you 

Hi, So what happens to all the failed zaps that count towards our monthly allowance - will we receive a credit when they are replayed? 

Still patiently waiting hope you have a solution soon

@nicksimard Please add me to the list!

@Danvers Any update on this issue??

Hey @Keira_B and @Jlnormandin, hope you are well!

I’ve just added you to the list of affected users, we’ll be sure to alert you ASAP once this issue is resolved.

@Angel association, errored actions do not count toward your task limit, only actions that have completed successfully. So there shouldn’t be any extra usage associated with any steps that failed due to an error. I double checked the list on the bug report and it looks like we have you listed, we’ll be sure to alert you as soon as there is a solution!

Hello, what is the latest update? Pretty poor customer service to not provide any update whatsover other than “we’re investigating” for over a week...

Hey @John.Radcliffe2, thanks for your questions here and sorry for the hassle!

There hasn’t been any further information shared because there isn’t more information to share yet. Each member is added to an email notification list so that they can receive a notification as soon as there is a solution. If there hasn’t been a notification, the issue is still ongoing.

I can definitely understand the frustration with the delay and the trouble a major bug can cause. However, I do want to make it clear that the community forum is not for customer service. We have a dedicated support team that handles all customer service inquires and these forum posts serve as a way for the community to gather, help each other, and raise awareness of issues or features that the community are interested so moderators can alert the right teams and make sure those issues are tracked.

All customer service inquires should be directed to our dedicated support team as it is not guaranteed that a staff member will always be available in the forum. We do our very best to provide high quality moderation here, but customer service issues should be sent to our support team directly via our Get Help page here: https://zapier.com/app/get-help

Sorry again for the hassle and we’ll be sure to alert all users that are on the affected user list for this bug as soon as there is a fix.

Hi, please add me to the list of notification when the error has been fixed by your staff as this is a major hurdle. Thanks.

How can we have this issue escalated?  

This is impacting our global business.

If we don’t have a resolution within 24 hours, will have to look for another solution and will request a refund.

Please add me to the list of effected users as well. 

Hey @MarcLal, @penny.hoff, and @KeithCrowell, I hope you’re well!

I’ve just added you to the notification list for this issue so that we can be sure to alert you as soon as a fix is deployed.

@penny.hoff this issue is the #1 top priority for our engineering team right now and we’re actively working on a fix. I have added you on the bug report that was escalated to our engineering team so that we can alert you ASAP once the issue is resolved. I apologize for any trouble this has caused!

Can you please add me to the list of effected users? We are running so many zaps and this issue is really affecting our business... 

How can we get all the data that is not currently coming into Pardot, after the issue is resolved and after the zaps are reconnected? I just hope that we don’t have to manually import all the leads that are not coming into Pardot due to the bug.