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Best answer

Trying to connect Wordpress to Zapier, getting an "Error parsing response" error

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163 replies

R

Thanks for letting us know, @Reviewer Review. We’ve added you to the list of affected users too. We’ll email as soon as we have an update! 

Hope, it’s not going to take another year cause thats’s how long you guy have been working on it, right? I mean, it took just a second on your forums and other wp ones to find out, how frustrating this has been to so many fans of zapier. Aren’t you guys worried you will eventually start loosing’em, even your die hard fans? What exactly is the issue, do you even know by now? I’m very dissapointed and frustrated since I’ve lost an entire week investing into fixing this, with pretty much vague, formulaic and generic respons from your support team, that doesn’t know much either. Looks like they’re in a blind spot when it comes down to this as well... I mean I wouldn’t have had to waste an entire week if you guys had just told me from the get go that this isn’t going to work. If you had just told me to check out some alternatives for the time being, I might have gotten back to you after you’d have already fixed the issue. I think you guys should be honest and frank with folks from day one so that folks don’t have to go trough the entire process of hitting the wall and wasting time, money and patience on trying to make something that doesnt work 100% to click for them. That’s just not fair play. Maybe I’m wrong  and the issue might be on my side but then you guys should step it up and be able to guide your custumers trough this entire journey. Idk...I hope you dont take this the wrong way. I’m just incredibly frustrated at this point . Good luck with the bug and please keep me updated. I’m not giving up on zapier just yet… All the best.

C

Hello there! I’m having the same error trying to connect my wordpress with Zapier. 

I realize that Wordfence was blocking your IPs, I’ve added these to the whitelist but the error persist.

 

 

T

I have the same problem:
“

We hit an error adding your new account authentication failed: Error parsing response. We got: " <html> <head> <meta http-equiv="X-UA-Compatible" content="IE=edge"> " Make sure you click "Allow" or "Accept" on the permission popup Double check your Account has the correct permissions Check out our help docs for more information

”

 

B

Hi!  I am having the same issue, would like to be added to the list for updates.

C
Userlevel 1

Same here - please update me when it is fixed.

A

The same thing happened to us also.

Danvers
Userlevel 7
Badge +12

Hi @MDH! 

The first thing that I’d recommend is to try what’s suggested in this response. It’s solved the problem for some of the folks having this issue.

 

If that doesn’t help then the best thing to do is to contact the Support Team, who’ll be able to take a closer look at the error with you. The best way to do that is with the Get Help form. 

T

Hi,

here the same issue (wordpress 5.4.2 and zappier plugin 1.0.1)

authentication failed: Error parsing response. We got: "<!DOCTYPE html> <html style="height:100%"> <head> <meta name="viewport" content="width=device-width,"

Liz_Roberts
Userlevel 7
Badge +8

@anke @clickclickclick you have been added and will receive updates via email. 

christina.d
Userlevel 7
Badge +9

Hi there, @Reviewer Review, 

Thanks so much for reaching out and sharing your candid feedback regarding this bug. You’re right; it’s not ideal, and I fully appreciate how frustrating it is to invest hours and hours into troubleshooting and hit a wall each time.

The team has dug into this and while there are certainly many examples of users coming across this error, isolating it to a specific root cause has proven to be a much larger undertaking than originally anticipated.  I know a faster turnaround was offered earlier in this thread but this was prior to us fully understanding the scope of the issue.

I truly wish I had a time frame or estimate to provide that would set yours and the many users following this thread minds at ease but at this point it isn’t something we have available to offer.  That said as Sam mentioned, we’ll absolutely be sure to keep you in the loop as soon as we know more.

While I recognize this likely isn’t the response you were hoping for,  I do want to emphasize how much you taking the time to voice your concern is appreciated. Thank you for your trust, patience, and understanding! 🙏🏽
 

J

Same problem.

 

We hit an error adding your new account

authentication failed: Error parsing response. We got: "<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>404 Not Found</title> </head>"

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information
F

Hi, I’m also getting this problem. Can you please assist?

Liz_Roberts
Userlevel 7
Badge +8

@hknaltunok @Kosta @aronverhoeven - you all have been added as impacted users and will receive updates via email!

S

I am having issue integrating my wordpress to zapier this is what I am  seeing while trying to set up the connection

 

Liz_Roberts
Userlevel 7
Badge +8

Hi @arenadeairsoft ,

Sorry you are running into this! I have added you to this report so that you will be notified with any updates via email. 

J

Hey folks! Our product and engineering teams wanted to update this thread to say:

 

Investigating and ultimately fixing this bug is likely to be added to our integrations team’s roadmap. Hopefully, we will be able to do finish both very soon.

 

Please let us know when this is fixed. Ive used this integration in the past and never encountered issues. I cannot move forward with this error persisting. Thank you for looking into this.

 

Liz_Roberts
Userlevel 7
Badge +8

@johnydewitte sorry you are encountering this! I have added you as an impacted user so that you will receive updates via email.

Mwemap
Userlevel 1
Badge

@RelaxKids @Filmon @OsTechAdmin You’ve been added to the report! We’ll notify you directly once we have an update!

Lars
Userlevel 3
Badge +1

Hi all,

As promised, I’m here with an update on our progress. Unfortunately, we haven’t completely resolved the issues but we’ve made some updates and have suggestions for those still having trouble.

What we’ve done:

  • Fixed some of the common errors when authenticating
  • Improved what errors are reported so it’s easier to troubleshoot
  • Updated our Help Docs to handle the most common issues

What we recommend trying:

  • If you’re facing issues, we recommend trying to set up the connection again. If it doesn’t work, check the Help Docs to see if it has suggestions for the error you’re seeing. If that doesn’t help, please reach out to support and we will help troubleshoot.

Meanwhile, we’re continuing to investigate and fix more issues. As you know, WordPress is highly customizable so we’re seeing that various setups are running into different issues. 

Thank you for your continued feedback and patience while we work out the various issues.

S

I’m getting a slightly different error but probably the same issue:

 

We hit an error adding your new account

authentication failed: Error parsing response. We got: "<!DOCTYPE html> <html lang="en" xmlns="http://www.w3.org/1999/xhtml"> <head> <link rel="stylesheet" "

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information

This is with a new admin account created just for zapier.   And there was no permission popup.

Mwemap
Userlevel 1
Badge

@vancouverrealestate You’ve been added to the report. You’ll be notified directly once we have a solution. We appreciate your patience!

C
Userlevel 1

@anke @clickclickclick you have been added and will receive updates via email. 

Thanks- the specific error (on chrome and safari) I’m getting is:   

authentication failed: Could not interpret the authentication response.

 

 

steph.n
Userlevel 7
Badge +8

Hey @Clayton - I’ve just added you to the list of impacted users. Thanks!

steph.n
Userlevel 7
Badge +8

@Elvisfrog - Added you also. Thanks!

S
Userlevel 1

To add one specific case (and sort-of solution) to variants of

“Error parsing response: We got: "<html><meta http-equiv="refresh" content="0;/.well-known/captcha/">

If you are hosting on SiteGround and hitting this specific error message, this is most likely caused by their “Anti-Bot AI” system that is supposed to prevent brute force attacks. Kudos to Stackoverflow user Alec Smart that pointed into the right direction. In this case, Siteground support will most likely offer to disable this feature entirely.

For everyone else: make sure to give a closer look to your specific hosting environment for similar systems kicking in - maybe it’s neither Zapier nor the WP plugin to blame, but a more fundamental server-side thing.

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