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Best answer

Zoom Error Code "300"

  • 13 March 2020
  • 41 replies
  • 20520 views
Show first post
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

41 replies

D

I’m having exactly the same as wquillin above.  My zap was working one day, then the next day, the LAST NAME field “disappeared.” 

On previously working zaps the last name field became an “extra field.”  See screen shot...

https://www.dropbox.com/s/qh573kbtg7vcm5a/Screenshot%202020-04-18%2003.59.15.png?dl=0

I tried deleting the zoom node and creating again from scratch.  See next screen shot below.  Of course zoom requires the last name field to be populated (and I now have no way to do this.) 

 https://www.dropbox.com/s/f8q4j3i4iht58t2/Screenshot_2020-04-18%2003.38.55_-_NO_last_name_field.png?dl=0   

Looks like I am part of this “known issue.” Please help ASAP.  I submitted a help ticket directly more than 24 hours ago but did not get a reply.  This zap is becoming an essential part of running my business (otherwise crippled by Corona Quarantine) as I convert our service from in person to zoom only. 

 

A

Same issue here

J

We’re getting the exact same issue as wquilin.

The zap has had over 1100 people go through it over the last 7 days.

Woke up to the error message this morning.

Tried fixing it and it removed the additional field we’d added for the last name.

 

Please add me to your list of people with issues with this.

 

Thanks

D

Thank you Sarhan for the news about zoom 1.0.3.  It sure sounded good.  I deleted my zoom node at the bottom of my zap and added it again, which includes “reconnecting zoom with my account.”  The last name field is still not available.   See screenshot…

https://www.dropbox.com/s/3dz8oexz2dx95z4/Screenshot%202020-04-18%2010.51.43.png?dl=0

E

Hi,

I started having the same issue. The same setup was working one day ago, now I’m having the error

We had trouble sending your test through.

[{"code":"300","message":"Validation Failed.","description":"Refer to URL: https://zoomappdocs.docs.stoplight.io/zapier"}]

Apparently, zoom doesn’t recognise the last name field even though it’s there in the sent data, and because this is a known issue “The “Create Registrant” action will always fail if the “last name” field is not populated.”, it doesnt work.

I think this is a fresh bug, hopefully, it will get sorted soon.

S

I have the same issue. Zoom says the lastname field is required. but it’s not there in the zap.

S
Userlevel 1

Same issue here, please add me to the list.


Simon

Danvers
Userlevel 7
Badge +12

Hi @bengolan Could I double check that you have both:

  1. Made Last name a required field in the Zoom webinar settings AND made sure that the Last name field has a value in the Zapier editor. 
  2. Made sure that the Country field IS NOT required in the webinar settings. 

Thanks!

R
Userlevel 1

Yep. I used the workaround documented by SGR.  It’s been a while and they still haven’t fixed this.  Ugh!

In short, check on one of the fields in the webinar and make it non-required. Save it and go back to Zapier and refresh the fields in the zap step.

 

 

 

Danvers
Userlevel 7
Badge +12

Hi folks!

 

We’ve had an update from Zoom on this, and there are two things that you need to do to workaround this error:

  1. Make Last name a required field in the Zoom webinar settings AND make sure that the Last name field has a value in the Zapier editor. 
  2. Make sure that the Country field IS NOT required in the webinar settings. 

If you’re not sure how to change required webinar fields in Zoom, please take a look at this Zoom help guide.

 

If you’re not asking registrants for a last name, or don’t have a last name for them in the data that’s in the Zap, you’ll need to put a dummy value in the Last name field, like typing “Last name” or even an “x”. 

 

If you can’t see the Last name field in the Zap editor, first make sure that it’s required in Zoom and then in the editor click the ‘Refresh fields’ button.

 

If you’re still having trouble seeing the last name field or getting a 300 error after following the advice above, then the best thing to do is to contact the Support Team using the contact form: https://zapier.com/app/contact-us

 

I know that this isn’t a perfect solution and I’m sorry about that! Zoom is continuing to work on a more permanent fix for the issue and we’ll keep you updated. 

 

[Edited at 2020-04-21 08:53 UTC to include more info on troubleshooting]

S

I’m having the same issue. I can see last name when I select a webinar from the list. However, I’m dynamically setting the ID of the webinar which is tripping up Zapier.

It appears Zapier is not able to dynamically fetch webinar fields in Zoom when you have a custom variable. What a pain.  

E

Hi Danvers,

Thank you, making Last Name required solved the issue.

But this still is an issue on Zoom’s side as it’s an extra step you should take every time you create a webinar.

Thanks for your support!

Emrah

Danvers
Userlevel 7
Badge +12

@shamalk and @Simon Murray I’ve added you to the list of users affected by this issue, which means that you’ll get an email when we have update. 

B

Hi Danvers

Last Name is already set as required in webinar settings and I am still getting error 300

Thanks for your help
Ben

Danvers
Userlevel 7
Badge +12

Hi @bengolan! I’m sorry that you’re still having trouble with your Zap, could I double check a couple of things?

  1. In the Create Registrant step of your Zap,  does the Last name field have a value in it? There needs to be something in that field. 
  2. Is Country a required field for your webinars? If it is, please could you change that in the webinar settings so that it’s not required. 

That should do the trick, but let me know if it doesn’t!

B

Hi

The Last Name field does not appear in the Zap form.
Country is not required.

Thanks

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