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Best answer

Zoom Error Code "300"

  • 13 March 2020
  • 41 replies
  • 20517 views
S
Userlevel 2

I have been trying to connect click funnels and Zoom, where when there is a new contact activity in clickfunnels, it creates a new registrant in the Zoom Webinar. However, when i am trying to send data to test the zoom step the following error appears

-

 

icon

Best answer by Danvers 20 April 2020, 15:04

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

41 replies

R
Userlevel 1

Yep. I used the workaround documented by SGR.  It’s been a while and they still haven’t fixed this.  Ugh!

In short, check on one of the fields in the webinar and make it non-required. Save it and go back to Zapier and refresh the fields in the zap step.

 

 

 

Danvers
Userlevel 7
Badge +12

Hi @bengolan Could I double check that you have both:

  1. Made Last name a required field in the Zoom webinar settings AND made sure that the Last name field has a value in the Zapier editor. 
  2. Made sure that the Country field IS NOT required in the webinar settings. 

Thanks!

D

I don’t have any of those ‘last name’ ‘country” “ required” issues…

However, I’m not seeing my (required) Custom Question appear as a field in Zapier… 

 

 

S

I’m having the same issue. I can see last name when I select a webinar from the list. However, I’m dynamically setting the ID of the webinar which is tripping up Zapier.

It appears Zapier is not able to dynamically fetch webinar fields in Zoom when you have a custom variable. What a pain.  

nicksimard
Userlevel 7
Badge +11

Hi @bengolan!

I see that you’ve written to our Support team and they have responded with some directions and also some questions. Please continue the conversation there, since they’re able to dig into your Zaps :)

T

I found that the only way to get this to work was to go into zoom and in required fields to hit save.  Even though last name was always a required field it did not show up in the zap until I rechecked the required box and saved again.

THANK YOU!!! This worked for me. I was at my wit’s end until I saw your comment.

S

Hi all, I’ve identified the workaround for the bug. So basically, what it is doing in a newly created zap is that it will not pull up the required last name field UNLESS in Zoom you have at least one other field besides Last Name.

For NEW Zaps
In Zoom, if I set up my required questions to include Organization, Zapier will magically find Organization AND Last Name when you get to step two of your Zap.

For EXISTING Zaps

In Zoom, turn on an additional registration question (like organization) and then refresh the fields in your Zap. Last name will appear along with the other newly added field. Then, go back into Zoom and remove the extra field (like organization) from Zoom, and refresh your fields in Zapier one more time and Last Name will remain.

Please feel free to reach out to me if you need me to talk you through it on the phone. The last thing any of us need right now is for automations to be absent because of dumb bugs :) And Zapier, you owe me a paycheck ;)

P

hi,

i am also having the same error.

dont get the last name field even after it being required on zoom webinar

Danvers
Userlevel 7
Badge +12

@bengolan - it sounds like using a custom value for the webinar means that all of the webinar fields don’t load in the editor. Could you please try:

  1. Selecting a webinar from the drop down list
  2. Adding a value in the last name field (and any other fields that you need for the webinar)
  3. Changing the webinar to a custom value

If you do that, the last name field will disappear and you’ll get a message that there are extra fields in the Zap - ignore that message, in this case, that’s not a problem. Could you give that a go and see if it works? 

 

@Tine If you’ve made sure that Last name is a required field in Zoom, could you please try clicking the ‘Refesh fields’ button at the bottom of the page. That will make the Zap editor go back to Zoom to check that it has all of the relevant fields. 

 

 

In general, if you’ve checked out all the information in the ‘Best Answer’ in this thread and are still having trouble with your Zap, the best thing to do is to contact the Support Team as they will be able to take a closer look at your Zap with you. Don’t forget to include details about which Zap you’re having trouble with and what you’ve already tried, as this will give them the information that they need to help you more quickly!

T

Last Name is already set as required in webinar settings and I am still getting error 300.

I’m not able to add “last name” as a field in Zapier. 

 

S
Userlevel 1

I found that the only way to get this to work was to go into zoom and in required fields to hit save.  Even though last name was always a required field it did not show up in the zap until I rechecked the required box and saved again.

B

@Danvers  it looks like that if I select the Webinar from the dropdown of Webinars - the last_name field is there. If I enter the meetingId as a parameter in the Zap (selecting one of the sample data records - all of which are valid meetingIds) - the list of fields excludes the last_name

Thanks for helping out

Ben

S
Userlevel 1

Hi

Am I seeing this right - I don’t seem to have a field for last name in my zap.

In Zoom last name is required and country is not.

 

Working now - last name appears on zap.

Simon

S
Userlevel 1

Hi

Am I seeing this right - I don’t seem to have a field for last name in my zap.

In Zoom last name is required and country is not.

 

B

Hi

The Last Name field does not appear in the Zap form.
Country is not required.

Thanks

Danvers
Userlevel 7
Badge +12

Hi @bengolan! I’m sorry that you’re still having trouble with your Zap, could I double check a couple of things?

  1. In the Create Registrant step of your Zap,  does the Last name field have a value in it? There needs to be something in that field. 
  2. Is Country a required field for your webinars? If it is, please could you change that in the webinar settings so that it’s not required. 

That should do the trick, but let me know if it doesn’t!

B

Hi Danvers

Last Name is already set as required in webinar settings and I am still getting error 300

Thanks for your help
Ben

Danvers
Userlevel 7
Badge +12

@shamalk and @Simon Murray I’ve added you to the list of users affected by this issue, which means that you’ll get an email when we have update. 

E

Hi Danvers,

Thank you, making Last Name required solved the issue.

But this still is an issue on Zoom’s side as it’s an extra step you should take every time you create a webinar.

Thanks for your support!

Emrah

Danvers
Userlevel 7
Badge +12

Hi folks!

 

We’ve had an update from Zoom on this, and there are two things that you need to do to workaround this error:

  1. Make Last name a required field in the Zoom webinar settings AND make sure that the Last name field has a value in the Zapier editor. 
  2. Make sure that the Country field IS NOT required in the webinar settings. 

If you’re not sure how to change required webinar fields in Zoom, please take a look at this Zoom help guide.

 

If you’re not asking registrants for a last name, or don’t have a last name for them in the data that’s in the Zap, you’ll need to put a dummy value in the Last name field, like typing “Last name” or even an “x”. 

 

If you can’t see the Last name field in the Zap editor, first make sure that it’s required in Zoom and then in the editor click the ‘Refresh fields’ button.

 

If you’re still having trouble seeing the last name field or getting a 300 error after following the advice above, then the best thing to do is to contact the Support Team using the contact form: https://zapier.com/app/contact-us

 

I know that this isn’t a perfect solution and I’m sorry about that! Zoom is continuing to work on a more permanent fix for the issue and we’ll keep you updated. 

 

[Edited at 2020-04-21 08:53 UTC to include more info on troubleshooting]

S
Userlevel 1

Same issue here, please add me to the list.


Simon

S

I have the same issue. Zoom says the lastname field is required. but it’s not there in the zap.

E

Hi,

I started having the same issue. The same setup was working one day ago, now I’m having the error

We had trouble sending your test through.

[{"code":"300","message":"Validation Failed.","description":"Refer to URL: https://zoomappdocs.docs.stoplight.io/zapier"}]

Apparently, zoom doesn’t recognise the last name field even though it’s there in the sent data, and because this is a known issue “The “Create Registrant” action will always fail if the “last name” field is not populated.”, it doesnt work.

I think this is a fresh bug, hopefully, it will get sorted soon.

D

Thank you Sarhan for the news about zoom 1.0.3.  It sure sounded good.  I deleted my zoom node at the bottom of my zap and added it again, which includes “reconnecting zoom with my account.”  The last name field is still not available.   See screenshot…

https://www.dropbox.com/s/3dz8oexz2dx95z4/Screenshot%202020-04-18%2010.51.43.png?dl=0

S
Userlevel 2

We’re getting the exact same issue as wquilin.

The zap has had over 1100 people go through it over the last 7 days.

Woke up to the error message this morning.

Tried fixing it and it removed the additional field we’d added for the last name.

 

Please add me to your list of people with issues with this.

 

Thanks

Hey Davies. They have released a new version of the zoom app on zapier - zoom 1.0.3

Reconnecting the account with that app has solved the issue for us. Let me know if that works

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