I have been trying to connect click funnels and Zoom, where when there is a new contact activity in clickfunnels, it creates a new registrant in the Zoom Webinar. However, when i am trying to send data to test the zoom step the following error appears
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Best answer by DanversBest answer by Danvers
Hi folks!
We’ve had an update from Zoom on this, and there are two things that you need to do to workaround this error:
Make Last name a required field in the Zoom webinar settings AND make sure that the Last name field has a value in the Zapier editor.
Make sure that the Country field IS NOT required in the webinar settings.
If you’re not sure how to change required webinar fields in Zoom, please take a look at this Zoom help guide.
If you’re not asking registrants for a last name, or don’t have a last name for them in the data that’s in the Zap, you’ll need to put a dummy value in the Last name field, like typing “Last name” or even an “x”.
If you can’t see the Last name field in the Zap editor, first make sure that it’s required in Zoom and then in the editor click the ‘Refresh fields’ button.
If you’re still having trouble seeing the last name field or getting a 300 error after following the advice above, then the best thing to do is to contact the Support Team using the contact form: https://zapier.com/app/contact-us
I know that this isn’t a perfect solution and I’m sorry about that! Zoom is continuing to work on a more permanent fix for the issue and we’ll keep you updated.
[Edited at 2020-04-21 08:53 UTC to include more info on troubleshooting]
@Danvers it looks like that if I select the Webinar from the dropdown of Webinars - the last_name field is there. If I enter the meetingId as a parameter in the Zap (selecting one of the sample data records - all of which are valid meetingIds) - the list of fields excludes the last_name
I found that the only way to get this to work was to go into zoom and in required fields to hit save. Even though last name was always a required field it did not show up in the zap until I rechecked the required box and saved again.
@bengolan - it sounds like using a custom value for the webinar means that all of the webinar fields don’t load in the editor. Could you please try:
Selecting a webinar from the drop down list
Adding a value in the last name field (and any other fields that you need for the webinar)
Changing the webinar to a custom value
If you do that, the last name field will disappear and you’ll get a message that there are extra fields in the Zap - ignore that message, in this case, that’s not a problem. Could you give that a go and see if it works?
@Tine If you’ve made sure that Last name is a required field in Zoom, could you please try clicking the ‘Refesh fields’ button at the bottom of the page. That will make the Zap editor go back to Zoom to check that it has all of the relevant fields.
In general, if you’ve checked out all the information in the ‘Best Answer’ in this thread and are still having trouble with your Zap, the best thing to do is to contact the Support Team as they will be able to take a closer look at your Zap with you. Don’t forget to include details about which Zap you’re having trouble with and what you’ve already tried, as this will give them the information that they need to help you more quickly!
Hi all, I’ve identified the workaround for the bug. So basically, what it is doing in a newly created zap is that it will not pull up the required last name field UNLESS in Zoom you have at least one other field besides Last Name.
For NEW Zaps In Zoom, if I set up my required questions to include Organization, Zapier will magically find Organization AND Last Name when you get to step two of your Zap.
For EXISTING Zaps
In Zoom, turn on an additional registration question (like organization) and then refresh the fields in your Zap. Last name will appear along with the other newly added field. Then, go back into Zoom and remove the extra field (like organization) from Zoom, and refresh your fields in Zapier one more time and Last Name will remain.
Please feel free to reach out to me if you need me to talk you through it on the phone. The last thing any of us need right now is for automations to be absent because of dumb bugs :) And Zapier, you owe me a paycheck ;)
I found that the only way to get this to work was to go into zoom and in required fields to hit save. Even though last name was always a required field it did not show up in the zap until I rechecked the required box and saved again.
THANK YOU!!! This worked for me. I was at my wit’s end until I saw your comment.
I see that you’ve written to our Support team and they have responded with some directions and also some questions. Please continue the conversation there, since they’re able to dig into your Zaps :)
I’m having the same issue. I can see last name when I select a webinar from the list. However, I’m dynamically setting the ID of the webinar which is tripping up Zapier.
It appears Zapier is not able to dynamically fetch webinar fields in Zoom when you have a custom variable. What a pain.