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Best answer

Zoom Error Code "300"

  • 13 March 2020
  • 41 replies
  • 20511 views
S
Userlevel 2

I have been trying to connect click funnels and Zoom, where when there is a new contact activity in clickfunnels, it creates a new registrant in the Zoom Webinar. However, when i am trying to send data to test the zoom step the following error appears

-

 

icon

Best answer by Danvers 20 April 2020, 15:04

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

41 replies

S
Userlevel 1

I found that the only way to get this to work was to go into zoom and in required fields to hit save.  Even though last name was always a required field it did not show up in the zap until I rechecked the required box and saved again.

S
Userlevel 2

Hi  @Sarhan I’m sorry for that trouble that you’re having here. 

This is a known issue with the Create Registrant action for Zoom currently. I've added you as an affected user on the issue report, which lets the Zoom team know how many users have been affected and also means that we will send you an email if we have an update on this. We’re working with Zoom to try and get this resolved as soon as possible. 

In the meantime, some users have had luck if they add something to the Last name field in the Zap, would you be able to give that a go to see if it helps?

Hey, the zap seems to be working now since i added something to the last name field. Thank you and do update on the issue

S
Userlevel 2

We’re getting the exact same issue as wquilin.

The zap has had over 1100 people go through it over the last 7 days.

Woke up to the error message this morning.

Tried fixing it and it removed the additional field we’d added for the last name.

 

Please add me to your list of people with issues with this.

 

Thanks

Hey Davies. They have released a new version of the zoom app on zapier - zoom 1.0.3

Reconnecting the account with that app has solved the issue for us. Let me know if that works

Danvers
Userlevel 7
Badge +12

Hi  @Sarhan I’m sorry for that trouble that you’re having here. 

This is a known issue with the Create Registrant action for Zoom currently. I've added you as an affected user on the issue report, which lets the Zoom team know how many users have been affected and also means that we will send you an email if we have an update on this. We’re working with Zoom to try and get this resolved as soon as possible. 

In the meantime, some users have had luck if they add something to the Last name field in the Zap, would you be able to give that a go to see if it helps?

S
Userlevel 1

Hi

Am I seeing this right - I don’t seem to have a field for last name in my zap.

In Zoom last name is required and country is not.

 

P

hi,

i am also having the same error.

dont get the last name field even after it being required on zoom webinar

E
Userlevel 1

I’m also getting an error code 300 - connecting Eventbrite to Zoom for registrations. Any ideas for me too? Thank you!

S
Userlevel 1

Hi

Am I seeing this right - I don’t seem to have a field for last name in my zap.

In Zoom last name is required and country is not.

 

Working now - last name appears on zap.

Simon

B

@Danvers  it looks like that if I select the Webinar from the dropdown of Webinars - the last_name field is there. If I enter the meetingId as a parameter in the Zap (selecting one of the sample data records - all of which are valid meetingIds) - the list of fields excludes the last_name

Thanks for helping out

Ben

T

Last Name is already set as required in webinar settings and I am still getting error 300.

I’m not able to add “last name” as a field in Zapier. 

 

Danvers
Userlevel 7
Badge +12

Hi @Andreas Thanks for letting us know that you’re having the same issue, I’ve added you to the list of affected users. 

Danvers
Userlevel 7
Badge +12

@bengolan - it sounds like using a custom value for the webinar means that all of the webinar fields don’t load in the editor. Could you please try:

  1. Selecting a webinar from the drop down list
  2. Adding a value in the last name field (and any other fields that you need for the webinar)
  3. Changing the webinar to a custom value

If you do that, the last name field will disappear and you’ll get a message that there are extra fields in the Zap - ignore that message, in this case, that’s not a problem. Could you give that a go and see if it works? 

 

@Tine If you’ve made sure that Last name is a required field in Zoom, could you please try clicking the ‘Refesh fields’ button at the bottom of the page. That will make the Zap editor go back to Zoom to check that it has all of the relevant fields. 

 

 

In general, if you’ve checked out all the information in the ‘Best Answer’ in this thread and are still having trouble with your Zap, the best thing to do is to contact the Support Team as they will be able to take a closer look at your Zap with you. Don’t forget to include details about which Zap you’re having trouble with and what you’ve already tried, as this will give them the information that they need to help you more quickly!

S

Hi all, I’ve identified the workaround for the bug. So basically, what it is doing in a newly created zap is that it will not pull up the required last name field UNLESS in Zoom you have at least one other field besides Last Name.

For NEW Zaps
In Zoom, if I set up my required questions to include Organization, Zapier will magically find Organization AND Last Name when you get to step two of your Zap.

For EXISTING Zaps

In Zoom, turn on an additional registration question (like organization) and then refresh the fields in your Zap. Last name will appear along with the other newly added field. Then, go back into Zoom and remove the extra field (like organization) from Zoom, and refresh your fields in Zapier one more time and Last Name will remain.

Please feel free to reach out to me if you need me to talk you through it on the phone. The last thing any of us need right now is for automations to be absent because of dumb bugs :) And Zapier, you owe me a paycheck ;)

H

@Danvers please add me to the list of those needing a fix for this issue

T

I found that the only way to get this to work was to go into zoom and in required fields to hit save.  Even though last name was always a required field it did not show up in the zap until I rechecked the required box and saved again.

THANK YOU!!! This worked for me. I was at my wit’s end until I saw your comment.

nicksimard
Userlevel 7
Badge +11

Hi @bengolan!

I see that you’ve written to our Support team and they have responded with some directions and also some questions. Please continue the conversation there, since they’re able to dig into your Zaps :)

K

I am also having this issue even though all fields are completed.

S
Userlevel 2

Hey Keving. Did you try authorizing the zapier app by installing it from the Zoom Marketplace?

Danvers
Userlevel 7
Badge +12

@Raphael and @4LC This is a known issue with the Zoom Zapier integration right now. We’re working with them to try and get this resolved as soon as possible.  I've added you both affected users on the issue report, which lets theZoom team know how many users have been affected and also means that we will send you an email if we have an update on this.

 

I’m really sorry for the hassle in the meantime! 

Danvers
Userlevel 7
Badge +12

Hi @hbrlv, I’ve added you to the issue report! Thanks 🙂

D

I don’t have any of those ‘last name’ ‘country” “ required” issues…

However, I’m not seeing my (required) Custom Question appear as a field in Zapier… 

 

 

R

Same here. I don’t want to ask them for a lastname. The problem is, that it’s used in the confirmation email. So just to write something in there is not a nice solution.

W

I randomly started getting this issue today after editing a previously working zap with the last name disappearing after it showed consistently for weeks. Why did it just disappear? I need it fixed ASAP

4

I have the lastname & confirmation off and still getting the error message. It worked once but when tested again it did not work. 

Danvers
Userlevel 7
Badge +12

@Energetic and @keving I’ve added you both to the bug report, so you’ll get an email when we have an update on this. 

 

I know that the the Zoom team is actively working on this and we’re doing everything we can to support them so that we can get this resolved as soon as possible. 

 

@Energetic If you haven’t tried it yet, make sure that you add birth a first and last name to the Zoom step as this has been shown to fix the issue, though only in some some cases.

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