About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

error 400 with pardot

Show first post
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

82 replies

S

We’re in the same boat. This is a mission critical bug for us.

B

We’re experiencing a similar issue that started last Friday. There was an interruption between our Pardot API & Zapier. We fixed the API issue but now none of our Pardot related zaps are successful; all of them have errored since 7/2 with the same error code as the original reporter:

Unable to refresh access token. Error code 400: {"error":"invalid_client_id","error_description":"client identifier invalid"}

When we try to reconnect the Pardot connection with our Pardot Business ID entered in, the Salesforce Oauth popup doesn’t load. Instead, it shows:

error=invalid_client_id&error_description=client%20identifier%20invalid

I know the team is working on it, but are there any updates or ETAs you can share out with us? This is super disruptive to our business flow.

Z
Userlevel 1

Back again. @Danvers Nothing yet?

G

@Danvers Sorry to keep poking you, but I would hope the team has scoped out the issue and has begun working toward a solution. Any update since yesterday?

S
Userlevel 1

Same issue here, Is there any ETA?

J
Userlevel 1

I am about to start a major campaign and just bought the premium subscription so I could use this feature. Very dissapointed!

Z
Userlevel 1

@Danvers Still no update?

D
Userlevel 1

Good evening,

Is there any update on when we can expect a resolve with this issue. We have leads that are failing to come through.

Z
Userlevel 1

@Danvers Any update on this situation yet? 

Danvers
Userlevel 7
Badge +12

Hi everyone

 

First of all, I know that this bug is having a huge impact on you all and I’m sorry that it’s so disruptive. 

 

While I don’t have an estimate of when this will be resolved, it’s the number one priority for the team that handles the Pardot integration at Zapier and we’re actively working to get things resolved as soon as possible. Either myself or one of my Zapier teammates will post here again when we have an update. 

Z
Userlevel 1

Same issue here - nothing changed but Zaps stopped working.

J

Ongoing issue with our company, has broken lead flow for 3 days now

G

Same issue - I’m hoping it’s resolved shortly.

J
Userlevel 2
Badge

Same issue, also started this past weekend, it says my account connection is expired but when I try to reconnect I am hit the error message: error=invalid_client_id&error_description=client%20identifier%20invalid 

C
Userlevel 1

Same issue here. At $499/month you would assume this service would have better uptime. This is the 4th issue that we have encountered with Zapier and Pardot and by far the longest it’s taken to resolve. I am hoping now that the holiday long weekend is over, they will fix whatever they broke. 

R
Userlevel 1

Same problem as well.

E
Userlevel 1

Same issues as described. Adding myself to this list so I can be aware of when a fix is available.

R
Userlevel 1

We’re having the same problem. Would be great to know when it’s fixed.

A
Userlevel 1

Would like to know when this is fixed. Same problem here 

T
Userlevel 1

Hello 

Anyone has received update from Zapier or Pardot about this issue?

Any estimated date on the resolution?

Thanks in advance

I
Userlevel 1

Same issue here. Been happening since Friday. REALLY hoping either Zapier or Pardot get this resolved quickly since it’s impacting our lead flow. 

D

Same. Confirmed with my sfdc admin that nothing has changed on our side. I’m furiously working on workarounds.

Y
Userlevel 1

SAME PROBLEM. PLEASE LET US KNOW WHEN IT’S GONNA BE SOLVED:disappointed_relieved:

 

K
Userlevel 3

this is what i got from Zapier !!

 

A
Userlevel 1

Same issue here, no one found a fix yet?

 

Thanks,

AM

Terms & Conditions