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"Couldn't log in with plugin" error in OpenAI GPT when using Zapier AI actions.

  • 11 November 2023
  • 37 replies
  • 2371 views

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I'm encountering difficulties while attempting to utilize GPTs with AI Actions in Zapier. I've adhered to the provided guidelines and successfully integrated the Zapier action into the GPT. To facilitate a connection to Google Drive using the GPT, I established AI Actions at https://actions.zapier.com/. The AI actions function correctly when tested on Zapier. However, an issue arises when the GPT engages the Zapier action, prompting me to authenticate via Zapier. Despite granting permission during the login process, the browser page refreshes and indicates an inability to connect with the plugin – a plugin that I am not employing. This is the error in Openai: Couldn't log in with plugin. I've ensured all Google permissions are appropriately set. Could you advise on how to resolve this matter?

Thanks for your help

Regards

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Best answer by Lucadocet 10 December 2023, 11:37

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Hi @CorazónDeAmor 👋

Sorry to hear that you’re running into this issue as well. Is it that it was previously working when testing in the live demo area here but isn’t working in the GPT now? I wonder if the AI Action has since been disabled perhaps? 

Can you take a look at the actions set up for your GPT here and confirm whether the necessary AI Actions that you’re wanting to use are still enabled?

Look forward to your reply! 

I’m having the same issue, but I don’t have the option to change the locale in my ChatGPT settings as I’m already in the US. Anybody else have any idea why it suddenly stopped working? It was fine my first couple of test runs then it just stopped working. 

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YAY! Glad it worked for you too, @Martin Blaha! 😁🎉 

Userlevel 1

@SamB I solved the problem not by using a VPN, but by changing the default language setting in my OpenAI account to en-US. I am Italian, and it was previously set to it-IT.

 

That worked!

Thank you!

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Yay! I’m so pleased changing the Locale settings in your OpenAI account solved it for you as well @ethanshang!

Fingers crossed it will work for everyone else here as well! 🤞

Userlevel 1

​​​​​​I have the same error, and after changing the Locale setting to en-US, then it works. 😅

Userlevel 7
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That’s fantastic news @Lucadocet! 🎉 Thanks so much for sharing this information with the rest of the Community here, it’s much appreciated! 🤗 

@Phiapsi@MarkoW@rudi.ranck@Patryk@Vic55@C. Schmidt@Demóstenes Quijada and @JohnHubbert12 - if you didn’t have success using a VPN, does changing the default Locale (Alpha) setting in your OpenAI account to en-US get things working?

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@SamB I solved the problem not by using a VPN, but by changing the default language setting in my OpenAI account to en-US. I am Italian, and it was previously set to it-IT.

 

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@SamB I’ve tried again but nothing has changed. But I have the same problem using a GPT called ScholarAI.

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I’m so sorry you’ve not had a reply from them yet @Lucadocet

I do know that the team have recently pushed some fixes to help address some other issues with authentication. I can’t guarantee those changes will have also fixed the issue you’re running into here but might be worth giving things another try now to see if they’ve got rid of that “Couldn't log in with plugin” error? 🤞

Please keep us in the loop on how it goes!

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@SamB I’ve already wrote to the form you provided days ago, but I have not received any response yet.

Userlevel 7
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Apologies for the delay in responding here, @JohnHubbert12. I’d recommend reaching out to the Zapier AI Support team using the form here. Us folks in the Community aren’t able to access your account or any error logs so they’ll be better placed to investigate this issue further.

Keen to ensure this gets solved so please do keep us updated on how you get on with them!

Userlevel 1

I have the same issue all the time, was looking to create a chatbot for DGME and it just kept on giving me the same error over and over again.

Userlevel 7
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Sorry to hear that workaround of using a VPN didn’t do the trick @Lucadocet.

In that case your best bet will be to flag the issue with the team directly, using the form here: https://ai-feedback.zapier.app/contact-nla. They’ll be able to take a closer look into these errors with you and help to resolve them. Please keep us updated on whether they’re able to suggest an alternative workaround or implement a solution! 🙂 

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Hi @SamB . I tried @Vinicius Lana 's solution, but even using a VPN, it still gives me the same error.

 

 

 

 

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Hi @Vinicius Lana. Thanks for sharing the solution you implemented - hopefully it will work will everyone else affected by this same issue too! 🤞

@Lucadocet, @Phiapsi, @MarkoW, @rudi.ranck, @Patryk, @Vic55, @C. Schmidt and @Demóstenes Quijada - can you try setting up a Virtual Private Network (VPN) as Vinicius Lana mentioned and confirm whether that fixes it?

Excited to hear whether that fully solves the issue for you all! 😁

Userlevel 1

I have been trying to solve it since it was launched.

It seems like Open AI still have some geolocation restrictions in their endpoints that process the requests with actions, I'm located in Brazil for example, so I was always receiving a 500 Internal server error.

The solution I found: VPN.

I've installed a VPN, set the location to US and it started working perfectly.

Let me know if it works for you guys as well.

Userlevel 7
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Hi there folks! 👋

Really sorry to hear that you’re all running into that same “Couldn't log in with plugin” error. It sounds like this could potentially be a bug so I’d recommend reaching out to the Support team that are specifically handling AI Actions issues. You can reach them via the form here. They’ll be able to investigate this further with y’all and get a bug report opened up as necessary.

Eager to ensure that this gets fixed so if you’re able to get a solution in place with them, please let us know. Hopefully it’ll be resolved soon! 🤞

Same here...tried everything mentioned above, from simple logout/login to checking GDrive…

 

Absolutely same issue, and in addition, the GPTs with actions doesn’t work in the iOS client for iPhone

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This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

@owork138 I’ve tried to follow all your suggestions but it doesn’t work. Google drive authorizations are correctly set as you can check from the attached screeshot. Regarding the OAuth authentication configuration page for the GPT, in the 'Client ID' and 'Client Secret' fields, should I input specific values or leave them blank? I continue to encounter the same issue when I don't enter any data. If it is necessary to input information, could you please guide me on where to find these details? Thank you for your assistance.

 

 

Userlevel 1

for me also doesnt work. Well when user who doesnt have zapier and would like that gpt he use send him an email, it also dosesnt work

@rudi.ranck I’ve tried to follow your steps but is still not working for me. 

 

same

Userlevel 3

@rudi.ranck Regarding the OAuth authentication configuration page for the GPT, in the 'Client ID' and 'Client Secret' fields, should I input specific values or leave them blank? I continue to encounter the same issue when I don't enter any data. If it is necessary to input information, could you please guide me on where to find these details? Thank you for your assistance.

Userlevel 3

@rudi.ranck I’ve tried to follow your steps but is still not working for me. 

 

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