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Best answer

401 authentication failed error when connecting to Revue

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This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

115 replies

christina.d
Userlevel 7
Badge +9

Ah, I’m sorry to hear that, @studiomuscle! I added you as an impacted user. We’ll send an email as soon as we have an update!

S

Also affected by this error: @studiomuscle

christina.d
Userlevel 7
Badge +9

Hi there @Gary445, thanks for letting us know. I’ve got you added!

G

Please add me to the list of effected users.
 

SamB
Rank
Userlevel 7
Badge +11

I’m so sorry to hear that fix didn’t work @Daniel Galea. I’ve added you to the list of affected users. We’ll be in touch once this issue is resolved.

D

I tried the fix that @HomesteadStudio commented, however no luck. 

I added 2 users, received the API key and it still is showing this error.

christina.d
Userlevel 7
Badge +9

Hey @HomesteadStudio! That’s awesome, I’m glad you’re able to get things up and running. Thanks so much for circling back to share this! 

T

@HomesteadStudio - thanks for reaching out to them. Can you explain how you got your account verified by Revue? I’m confused how adding some subscribers to Revue would validate my account. Is that all you had to do?

H
Userlevel 1

We were getting the same error and reached out to Revue.

 

Tagging everyone I saw affected: @jousefmrd ColinBoyle, @rayalez, @Marco Besier, @Ty S, @nfte_co, @peter123, @shermix, @imagepunk, @Based Realist! 

 

This was their reply to me

 

“Thanks for reaching out to us! I see you have two issues that I am happy to assist you with today. Let's address first the issue pertaining to the API. Account verification is now required to add an API to your account. You can upload a subscriber list via the Revue Import system. Once approved, you'll receive API access. I've linked an article below that provides additional details on how to import a subscriber list.

 

http://help.getrevue.co/en/articles/4759205-how-to-add-subscribers-to-your-newsletter…”

 

The approval process took like 36 hours for me, but everything is now functioning as intended

christina.d
Userlevel 7
Badge +9

Thanks for reaching out @Mat and @Bryanoxx! I’ve got you both added to the list of impacted users. We’ll be in touch via email once there’s a fix in place. In the meantime it might be worth giving the workaround Sam mentioned a try!
 


“Submit your subscriber list to be verified only then can you use the Account API Key going forward. All users want to verify their list first then those integrations will be free to use. This is to help prevent spammer from abusing the system.”

I’m not sure how you would go about submitting a subscriber list to Revue. So I’d recommend contacting their Support team for further guidance on how to do that. Hopefully that will get rid of the error!

 

B

Hello, I’m also affected by that bug

M

@christina.d I’m also affected by this - please add me to the list.

SamB
Rank
Userlevel 7
Badge +11

Hey @FrankieMaze! There’s no updates on when this will be resolved, unfortunately. We’ll be sure to email you as soon as we get word from the app’s developers that it’s been fixed. 

In the meantime, it seems that Revue’s Support team has advised that if you run into this error it may be that you’re still in “on boarding” and need to carry out the following:

“Submit your subscriber list to be verified only then can you use the Account API Key going forward. All users want to verify their list first then those integrations will be free to use. This is to help prevent spammer from abusing the system.”

I’m not sure how you would go about submitting a subscriber list to Revue. So I’d recommend contacting their Support team for further guidance on how to do that. Hopefully that will get rid of the error!

F

This issue has been going on for over month and it is not fixed. What is going on. Can anyone update me on the status of this issue?

SamB
Rank
Userlevel 7
Badge +11

Hey there @ruhaniw and @Africa! We’ve added you to the list of affected users.

No word on a fix for this at the minute but we’ll email you as soon as we’ve got any updates to share! :) 

A

Hi Christina! I’m also being impacted by this bug, unfortunately. Can you please add me to the list as well?
Hope you can fix this soon!
Thank you!

R

same issue here! please add me to the list

christina.d
Userlevel 7
Badge +9

@Liam Mews, thanks for reaching out to let us know! I’ve got you added to that report as well. 

L

I’m having the same issue too! :( 

christina.d
Userlevel 7
Badge +9

Hi there, @teoriaexito, @Deanosim, @Manuel Zapata , @Oriol, and @WouterB!

I’m so sorry to hear ya’ll are all impacted by this as well! I’ve got everyone added and we’ll keep the thread updated once we know more. 

T

Same issue. Can you help me?

D

Having the same problem, love to be kept in the loop.

M

Hi @christina.d @SamB ! I have the same issue with my Revue account

O

I’m with the same issue @christina.d 

 

W

Hey! I’m facing the same issue 😊. Can you keep me in the loop? 

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