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Best answer

401 authentication failed error when connecting to Revue

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115 replies

S

Hey @jousefmrd and @Peter M, welcome to the Community! :)

@jousefmrd, it appears our Support team identified that you’re being affected by a bug with the Revue integration and added you to the list of affected users.

@Peter M, I’ve added you to the list of affected users on that bug report as well. 

I don’t have an estimate as to when the issue will be resolved but we’ll be sure to send you an email notification as soon as it is!

same issue here, please add me to list

SamB
Rank
Userlevel 7
Badge +11

Thanks for letting us know, @doekenorg. I’ve added you to the list of affected users too. We’ll be in contact by email as soon as we’ve got any updates to share.

D

Same for me as well. There is no popup to be found; only the one that asks for the API key; and then this 401 error. (Linking to Mailchimp)

christina.d
Userlevel 7
Badge +9

Hi there @lucie! Thanks for reaching out! This bug is specific to Revue but I can see you’ve opened a separate topic, which is perfect. 

L

Hey there, @Saint and @swombat_! :relaxed:
 

@Saint, I’ve added you to the list of affected users. We don’t have any updates to share at the minute. But we’ll definitely be in touch as soon as the app’s developers have implemented a fix for this.

@swombat_, we don’t have a link to carry out the account verification unfortunately. I’d recommend reaching out to Revue’s Support team for more details on how get the account verification sorted on their end. 

Hi there, I am having the same issue trying to connect Zapier to Oncehub. Could I also be affected by this buy? @SamB 

Thanks,

L

SamB
Rank
Userlevel 7
Badge +11

Hey there, @Saint and @swombat_! :relaxed:
 

@Saint, I’ve added you to the list of affected users. We don’t have any updates to share at the minute. But we’ll definitely be in touch as soon as the app’s developers have implemented a fix for this.

@swombat_, we don’t have a link to carry out the account verification unfortunately. I’d recommend reaching out to Revue’s Support team for more details on how get the account verification sorted on their end. 

S

Thanks @swombat_ and @Chart Champions! I’ve got you both added as impacted users.

While I don’t have an estimate to provide at the moment, we’ll be sure to email as soon as a fix is in place. In the interest of transparency, this particular integration is managed by Revue so it might be worth reaching out to them and seeing if they have any insight!

A fellow community member reached out a few weeks ago and had some luck with the solution I’ll drop below. 

We were getting the same error and reached out to Revue.

This was their reply to me

“Thanks for reaching out to us! I see you have two issues that I am happy to assist you with today. Let's address first the issue pertaining to the API. Account verification is now required to add an API to your account. You can upload a subscriber list via the Revue Import system. Once approved, you'll receive API access. I've linked an article below that provides additional details on how to import a subscriber list.

http://help.getrevue.co/en/articles/4759205-how-to-add-subscribers-to-your-newsletter…”

 

The approval process took like 36 hours for me, but everything is now functioning as intended

 

Thanks Christina.

The link is about importing subscribers into Revue… do you have a link to this mysterious “account verification to add an API” process? Happy to do what’s needed to “receive API access” but I don’t see where I can do that...

S

@Troy Tessalone!

I’m also experiencing the same issue. Seems to have been a while since this started. Any updates?

christina.d
Userlevel 7
Badge +9

Thanks @swombat_ and @Chart Champions! I’ve got you both added as impacted users.

While I don’t have an estimate to provide at the moment, we’ll be sure to email as soon as a fix is in place. In the interest of transparency, this particular integration is managed by Revue so it might be worth reaching out to them and seeing if they have any insight!

A fellow community member reached out a few weeks ago and had some luck with the solution I’ll drop below. 

We were getting the same error and reached out to Revue.

This was their reply to me

“Thanks for reaching out to us! I see you have two issues that I am happy to assist you with today. Let's address first the issue pertaining to the API. Account verification is now required to add an API to your account. You can upload a subscriber list via the Revue Import system. Once approved, you'll receive API access. I've linked an article below that provides additional details on how to import a subscriber list.

http://help.getrevue.co/en/articles/4759205-how-to-add-subscribers-to-your-newsletter…”

 

The approval process took like 36 hours for me, but everything is now functioning as intended

 

C

Hey @jousefmrd and @Peter M, welcome to the Community! :)

@jousefmrd, it appears our Support team identified that you’re being affected by a bug with the Revue integration and added you to the list of affected users.

@Peter M, I’ve added you to the list of affected users on that bug report as well. 

I don’t have an estimate as to when the issue will be resolved but we’ll be sure to send you an email notification as soon as it is!

I am also getting this error, what is the current time line for a proposed fix?

S

Same issue. Please add me to the list. It’s on Revue’s side huh? Worth noting, if it helps, that the login to revue is via Twitter authentication. That might be part of the issue.

christina.d
Userlevel 7
Badge +9

Thanks so much for reaching out, @NYS! I’ve got you added to the list of impacted users. Once there’s a fix in place we’ll be sure to email you!

N

Also getting 401 Error when attempting to connect Revue. This is happening in both Brave and Chrome (incognito + normal) browsers.  Unable to connect my Revue account to Zapier.

SamB
Rank
Userlevel 7
Badge +11

Hey there, @Nick Payton and @John C.! I’m so sorry you’re also running into this issue.

I’ve added you both to the list of affected users. I don’t have an estimate as to when this will be resolved but we’ll definitely be in touch as soon as we hear back from the Revue app’s developers that this has been fixed. Thank you for your continued patience in the meantime. Hopefully this will be resolved soon! :fingers_crossed:  

J

Hi @christina.d, I’m unfortunately having the same issue. Can you add me to the list of affected users when able? 

Thank you!

 

-John

N

I’m having the same issue. 401 error when trying to connect Revue to Zapier. This issue seems to have been persisting for over a month. Can you add me to the list of affected users and talk to leadership about expediting fixing this?

christina.d
Userlevel 7
Badge +9

Hi, @Fanego! Thanks for letting us know. I’ve got you added to that report! While we don’t have an ETA to share at the moment, we’ll be sure to send an email as soon as we know more. 

F

 

Can anyone tell me why I keep getting this error when trying to connect to my Revue account?

 

I have the same problem, any idea when will this work again?

SamB
Rank
Userlevel 7
Badge +11

Thanks for reaching out here, @benzaf87 and @CCQ! 

I’ve added you both to the list of affects users. We’ll be sure to email you as soon as it’s been resolved.

C

Hi. Running into this issue as well. Can you add me to the list please?

A

@nicksimard @christina.d 

Hey guys, I’m having the same issue, could you add me to the list  of affected users please ?

Thanks

SamB
Rank
Userlevel 7
Badge +11

Hey there, @Ippollo, @Speedinvest and @apek! :)

I’m so sorry you’re all running into this issue as well. I’ve added you all to the list of affected users. We’ll be in touch as soon as we have any updates on this!   

A

Same here

S

I am afraid we are facing the same issue. It would be great if you could add us to the listed of impacted users. Thanks in advance.

I

It seems like this issue might be still ongoing, as it looks like I’m having this issue.

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