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Best answer

401 authentication failed error when connecting to Revue

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115 replies

SamB
Community Manager
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  • SamBCommunity Manager
  • Community Manager
  • 7592 replies
  • January 17, 2022

Hey there @ruhaniw and @Africa! We’ve added you to the list of affected users.

No word on a fix for this at the minute but we’ll email you as soon as we’ve got any updates to share! :) 

F

This issue has been going on for over month and it is not fixed. What is going on. Can anyone update me on the status of this issue?

SamB
Community Manager
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  • SamBCommunity Manager
  • Community Manager
  • 7592 replies
  • January 18, 2022

Hey @FrankieMaze! There’s no updates on when this will be resolved, unfortunately. We’ll be sure to email you as soon as we get word from the app’s developers that it’s been fixed. 

In the meantime, it seems that Revue’s Support team has advised that if you run into this error it may be that you’re still in “on boarding” and need to carry out the following:

“Submit your subscriber list to be verified only then can you use the Account API Key going forward. All users want to verify their list first then those integrations will be free to use. This is to help prevent spammer from abusing the system.”

I’m not sure how you would go about submitting a subscriber list to Revue. So I’d recommend contacting their Support team for further guidance on how to do that. Hopefully that will get rid of the error!

M
  • Mat
  • New
  • 1 reply
  • January 23, 2022

@christina.d I’m also affected by this - please add me to the list.

B
  • Bryanoxx
  • New
  • 1 reply
  • January 24, 2022

Hello, I’m also affected by that bug

christina.d
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  • christina.dZapier Staff
  • Zapier Staff
  • 2653 replies
  • January 25, 2022

Thanks for reaching out @Mat and @Bryanoxx! I’ve got you both added to the list of impacted users. We’ll be in touch via email once there’s a fix in place. In the meantime it might be worth giving the workaround Sam mentioned a try!
 

SamB wrote:


“Submit your subscriber list to be verified only then can you use the Account API Key going forward. All users want to verify their list first then those integrations will be free to use. This is to help prevent spammer from abusing the system.”

I’m not sure how you would go about submitting a subscriber list to Revue. So I’d recommend contacting their Support team for further guidance on how to do that. Hopefully that will get rid of the error!

 

H

We were getting the same error and reached out to Revue.

 

Tagging everyone I saw affected: @jousefmrd ColinBoyle, @rayalez, @Marco Besier, @Ty S, @nfte_co, @peter123, @shermix, @imagepunk, @Based Realist! 

 

This was their reply to me

 

“Thanks for reaching out to us! I see you have two issues that I am happy to assist you with today. Let's address first the issue pertaining to the API. Account verification is now required to add an API to your account. You can upload a subscriber list via the Revue Import system. Once approved, you'll receive API access. I've linked an article below that provides additional details on how to import a subscriber list.

 

http://help.getrevue.co/en/articles/4759205-how-to-add-subscribers-to-your-newsletter…”

 

The approval process took like 36 hours for me, but everything is now functioning as intended

christina.d
H
2 people like this
  • christina.d
    christina.d
  • H
    HomesteadStudio
T
  • Ty S
  • New
  • 2 replies
  • January 27, 2022

@HomesteadStudio - thanks for reaching out to them. Can you explain how you got your account verified by Revue? I’m confused how adding some subscribers to Revue would validate my account. Is that all you had to do?

christina.d
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  • christina.dZapier Staff
  • Zapier Staff
  • 2653 replies
  • January 28, 2022

Hey @HomesteadStudio! That’s awesome, I’m glad you’re able to get things up and running. Thanks so much for circling back to share this! 

D

I tried the fix that @HomesteadStudio commented, however no luck. 

I added 2 users, received the API key and it still is showing this error.

SamB
Community Manager
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  • SamBCommunity Manager
  • Community Manager
  • 7592 replies
  • February 1, 2022

I’m so sorry to hear that fix didn’t work @Daniel Galea. I’ve added you to the list of affected users. We’ll be in touch once this issue is resolved.

G
  • Gary445
  • New
  • 1 reply
  • February 1, 2022

Please add me to the list of effected users.
 

christina.d
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  • christina.dZapier Staff
  • Zapier Staff
  • 2653 replies
  • February 1, 2022

Hi there @Gary445, thanks for letting us know. I’ve got you added!

S

Also affected by this error: @studiomuscle

christina.d
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  • christina.dZapier Staff
  • Zapier Staff
  • 2653 replies
  • February 2, 2022

Ah, I’m sorry to hear that, @studiomuscle! I added you as an impacted user. We’ll send an email as soon as we have an update!

I
  • Ippollo
  • New
  • 1 reply
  • February 2, 2022

It seems like this issue might be still ongoing, as it looks like I’m having this issue.

S

I am afraid we are facing the same issue. It would be great if you could add us to the listed of impacted users. Thanks in advance.

A
  • apek
  • New
  • 1 reply
  • February 3, 2022

Same here

SamB
Community Manager
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  • SamBCommunity Manager
  • Community Manager
  • 7592 replies
  • February 3, 2022

Hey there, @Ippollo, @Speedinvest and @apek! :)

I’m so sorry you’re all running into this issue as well. I’ve added you all to the list of affected users. We’ll be in touch as soon as we have any updates on this!   

A
  • Anonymous
  • 0 replies
  • February 6, 2022

@nicksimard @christina.d 

Hey guys, I’m having the same issue, could you add me to the list  of affected users please ?

Thanks

C
  • CCQ
  • New
  • 1 reply
  • February 7, 2022

Hi. Running into this issue as well. Can you add me to the list please?

SamB
Community Manager
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  • SamBCommunity Manager
  • Community Manager
  • 7592 replies
  • February 7, 2022

Thanks for reaching out here, @benzaf87 and @CCQ! 

I’ve added you both to the list of affects users. We’ll be sure to email you as soon as it’s been resolved.

F
  • Fanego
  • New
  • 1 reply
  • February 7, 2022
jousefmrd wrote:

 

Can anyone tell me why I keep getting this error when trying to connect to my Revue account?

 

I have the same problem, any idea when will this work again?

christina.d
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  • christina.dZapier Staff
  • Zapier Staff
  • 2653 replies
  • February 8, 2022

Hi, @Fanego! Thanks for letting us know. I’ve got you added to that report! While we don’t have an ETA to share at the moment, we’ll be sure to send an email as soon as we know more. 

N

I’m having the same issue. 401 error when trying to connect Revue to Zapier. This issue seems to have been persisting for over a month. Can you add me to the list of affected users and talk to leadership about expediting fixing this?

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