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401 authentication failed error when connecting to Revue


 

Can anyone tell me why I keep getting this error when trying to connect to my Revue account?

 

Best answer by SamBBest answer by SamB

Hey everyone!

I just wanted to pop in here to share a quick update. The bug is still open, but appears to only be occurring for Revue accounts that have not been verified yet.

To get your account verified you would need to follow the steps in this Revue Help Center article, to submit a subscriber list. Uploading your subscriber list to Revue will trigger the authentication process which will submit your account for review. The review process can take up to 24 hours once you have submitted your account. 

If you’re running into any issues uploading the subscriber list I’d recommend reaching out to Revue’s support team for further assistance.

Hope that helps! :slight_smile:

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115 replies

Troy Tessalone
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  • Zapier Expert
  • 30887 replies
  • December 18, 2021

Hi @jousefmrd 

Try using a new/different private browser to connect your Revue app here: https://zapier.com/app/connections


  • Author
  • Beginner
  • 1 reply
  • December 19, 2021
Troy Tessalone wrote:

Hi @jousefmrd 

Try using a new/different private browser to connect your Revue app here: https://zapier.com/app/connections

Hey @Troy Tessalone!

I tried this using Safari and a private browser and I get the same problem. Any other workaround you have in mind? :) 


Troy Tessalone
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  • Zapier Expert
  • 30887 replies
  • December 19, 2021

@jousefmrd 

Try opening a ticket with Zapier Support: https://zapier.com/app/get-help


  • New
  • 1 reply
  • December 23, 2021

I get the same error, only seems to have started happening about a week ago


SamB
Community Manager
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  • Community Manager
  • 7412 replies
  • December 23, 2021

Hey @jousefmrd and @Peter M, welcome to the Community! :)

@jousefmrd, it appears our Support team identified that you’re being affected by a bug with the Revue integration and added you to the list of affected users.

@Peter M, I’ve added you to the list of affected users on that bug report as well. 

I don’t have an estimate as to when the issue will be resolved but we’ll be sure to send you an email notification as soon as it is!


  • New
  • 1 reply
  • December 23, 2021

Hey @SamB! I’m also experiencing the same issue. Can you please add me to your list and let me know when the issue has been fixed? 

Really appreciate it. Merry Christmas :gift:


christina.d
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  • Zapier Staff
  • 2653 replies
  • December 24, 2021

Thanks for reaching out, @dbustac! Welcome to the Community! 🎉

Of course, I’ve got you added to the list of impacted users. We’ll be sure to let you know as soon as we know more.

Happy Holidays to you as well! ✨


  • New
  • 1 reply
  • December 25, 2021

Hey @christina.d / @SamB , my account also has this issue. 

 


  • New
  • 1 reply
  • December 27, 2021

Hi Christina! I’m also being impacted by this, unfortunately. Can you please add me to the list as well? Thank you!


christina.d
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  • Zapier Staff
  • 2653 replies
  • December 28, 2021

Thanks for your comment, @apvarun and @brianne2k. I’ve got you both added to that report!


  • New
  • 1 reply
  • December 28, 2021

hi @christina.d! Could I please be added as well? I’m having the same issue.


nicksimard
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  • Zapier Staff
  • 2115 replies
  • December 28, 2021

Hi @jayclouse!

I’ve added you to the list of impacted users.


  • New
  • 1 reply
  • December 29, 2021

Hi @christina.d. Could I please be added as well, I’m having the same issue. Thanks!


  • New
  • 1 reply
  • December 30, 2021

@christina.d could you please add me to the list of impacted users as well? Thanks!


Danvers
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  • Zapier Staff
  • 3731 replies
  • December 30, 2021

Hi @emmacaton and @volo!

I’ve added you both as affected users on this issue, thanks!


  • New
  • 1 reply
  • December 31, 2021

Please also add me to this.

Thanks


  • New
  • 1 reply
  • December 31, 2021

Hey guys! Same issue here. Please add me to the list as well.

Also, happy New Year everyone! 


Hey @christina.d / @SamB , my account also has this issue. Can you please add me to your list? Thanks!


  • New
  • 2 replies
  • December 31, 2021

Hey @christina.d / @SamB - I’m also running into this issue. Can you please alert me when this has been fixed?


  • New
  • 1 reply
  • January 1, 2022

Hi @christina.d and @SamB, I am also having this issue. Can I be added to the list as well? Thanks


  • Beginner
  • 1 reply
  • January 2, 2022

I’m also affected by this - please add me to the list.


  • New
  • 1 reply
  • January 3, 2022

I also happen to have the same issue.@christina.d and @SamB , I would also like to be informed when the issue is fixed.


  • New
  • 1 reply
  • January 3, 2022

Same here. I also happen to have the same issue.@christina.d and @SamB , I would also like to be informed when the issue is fixed.


I am also facing the same issue @christina.d 


christina.d
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  • Zapier Staff
  • 2653 replies
  • January 5, 2022

Thanks so much for your patience @ColinBoyle, @rayalez, @Marco Besier, @Ty S, @nfte_co, @peter123, @shermix, @imagepunk, and @Based Realist

I’ve got all of you added to the listed of impacted users. While we don’t have any updates on a fix, we’ll be sure to keep you all in the loop once we do. We’ll also post here in the thread. 🙂