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Does anyone have the Facebook Conversions API actually working?


Userlevel 1

Hello,

Given the rollout of iOS 14.5 this week, we’re keen to get the Salesforce → Zapier → Facebook Conversions API working.

However, we’re stuck.

We’ve got the data flowing from Salesforce to Zapier no problem. And it *appears* like we’ve got the data flowing from Zapier to FB Conversion API (we get a success response from FB).

However, in the FB Event Manager, we see this:

 

Which would imply that the events are not getting passed through to FB because there would more than our 1 test event showing up.

If you’ve got this working, can you raise your hand so I can ask you a few questions about your set-up?

Thank you!

Phillip.

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Best answer by nicksimard 8 May 2021, 00:08

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54 replies

Userlevel 7
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Hi there, @jgott!

Thanks for reaching out. While we don’t have any updates at the moment, I’ve added you to the list of impacted users. We’ll be sure to send an email and update the thread as soon as we know more!

Hi so does anyone actually have this working? 

Userlevel 7
Badge +10

Hey @MikeS! Still no updates to share at this point, unfortunately. I’ve added you to the list of affected users so we’ll notify you by email as soon as it’s been resolved. 

Hi.. I’m guessing this has not been resolved as we have been trying to sort this for weeks without realizing there was an issue.

Could you please provide an update (if we have one) and add me to list to get notified when we do.

Thx

Userlevel 7
Badge +10

You got it, @MattBlvd!

I’ve added you to the list of affected users as well. Still no news on this but we’ll be in touch as soon as we’ve got an update! :) 

@SamB Can you please add me too? Thank you!

Userlevel 7
Badge +10

Hey @Zack! :) 

I’ve added you to the list of affected users too. I don’t know when it will be sorted (hopefully soon!) but we’ll definitely email you as soon as it’s resolved.

Hi, 

 

I’m affected as well. Please add me to the list as well.

Hopefully, this gets resolved soon.

 

Thank you!

Userlevel 7
Badge +9

Hi there, @Juan Angarita! Absolutely, you’ve been added to that list. Thanks so much for reaching out! 

Please add me to the list of affected users.

Userlevel 7
Badge +9

Thanks for reaching out, @CampoGrande! You’ve been added to that list and we’ll keep you in the loop as soon as we know more. 🙂

Please add me to the list of affected users as well.

Userlevel 7
Badge +10

Hey @BizConnect!

I’ve added you to the list of affected users. Still no ETA on this unfortunately but we’ll email you an update once it’s fixed. :)

Userlevel 1

Please add me to that list as well.  I have gotten further than most it seems, as I am triggering events however there does not seem to be a way to create/pass unique event ID’s that would trigger even deduplication which is required when using both Browser and Server side event tracking.

Happy to share what we did to at least get the event firing.  (we are using unbounce for our landing pages)

 

Userlevel 7
Badge +9

Hi there, @sjcwhetton. Thanks for your message!

I took a look and can confirm this bug is still outstanding. While I'm not able to provide an ETA on when this will be fixed, we’ll be sure to keep you in the loop via email as soon as we have an update. 

Thank you for your patience and feedback while we work through the fixes - it's truly appreciated. 

Any update on this? It’s been 5 months for something so critical…..

Userlevel 7
Badge +9

Thanks for reaching out, @Vincent202. While we don’t have any updates to share at this time, I did add you to to the list of impacted users. We’ll keep you and this thread updated as soon as we know more.

Userlevel 1

Does it have to do with the timestamp? I have read on Youtube, the timestamp can be European hence the test is n the future (Facebook API) will think it is in the future.

Userlevel 1

Same problem here, please fix this! We bought zapier for facebook conversions tool. 

Userlevel 7
Badge +10

Welcome to the Community, @niceasheck

I’ve added you to the list of affected users now. We will be in touch by email as soon as it’s been sorted! :)

Same problem, please resolve soon! add me to list

 

Userlevel 7
Badge +10

Thanks for letting us know, @ricardovice. I’ve added you to the list of affected users as well. We’ll email you as soon as we have an update to share on this! 

Struggling with the same, can you please add me to the list?

Userlevel 7
Badge +9

Thanks so much for reaching out, @sjcwhetton. I’ve gone ahead and added you to the list of affected users. We’ll be sure to keep you in the loop once this is resolved. 

Also experiencing the same issue. I’ve never had it properly working, and have just tried to set it up again and running into the same issue. Everything looks fine, but the test code from Facebook never triggers any events on Facebooks side even though everything looks fine on Zapier.