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Best answer

401 authentication failed error when connecting to Revue

J
Userlevel 1

 

Can anyone tell me why I keep getting this error when trying to connect to my Revue account?

 

icon

Best answer by SamB 10 March 2022, 11:25

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

115 replies

H
Userlevel 1

We were getting the same error and reached out to Revue.

 

Tagging everyone I saw affected: @jousefmrd ColinBoyle, @rayalez, @Marco Besier, @Ty S, @nfte_co, @peter123, @shermix, @imagepunk, @Based Realist! 

 

This was their reply to me

 

“Thanks for reaching out to us! I see you have two issues that I am happy to assist you with today. Let's address first the issue pertaining to the API. Account verification is now required to add an API to your account. You can upload a subscriber list via the Revue Import system. Once approved, you'll receive API access. I've linked an article below that provides additional details on how to import a subscriber list.

 

http://help.getrevue.co/en/articles/4759205-how-to-add-subscribers-to-your-newsletter…”

 

The approval process took like 36 hours for me, but everything is now functioning as intended

christina.d
Userlevel 7
Badge +9

Hi there, @teoriaexito, @Deanosim, @Manuel Zapata , @Oriol, and @WouterB!

I’m so sorry to hear ya’ll are all impacted by this as well! I’ve got everyone added and we’ll keep the thread updated once we know more. 

christina.d
Userlevel 7
Badge +9

Hi there @SheenaLevi, @adrienla, @alexhillman, @aidan! Thanks so much for reaching out. I’ve got you all added to that report.

While I wish had better news, at the moment we don’t have an ETA. That said, we’ll be sure to update here and send an email as soon as the Revue app developers have implemented a fix for this!

christina.d
Userlevel 7
Badge +9

Thanks for reaching out, @dbustac! Welcome to the Community! 🎉

Of course, I’ve got you added to the list of impacted users. We’ll be sure to let you know as soon as we know more.

Happy Holidays to you as well! ✨

B

I’m also having the same issue.

But interestingly it’s working for a different account that I set up 3 months ago.

Is there a way to get an email notification if/when it’s fixed?

Thanks

SamB
Rank
Userlevel 7
Badge +11

Hey there, @Nick Payton and @John C.! I’m so sorry you’re also running into this issue.

I’ve added you both to the list of affected users. I don’t have an estimate as to when this will be resolved but we’ll definitely be in touch as soon as we hear back from the Revue app’s developers that this has been fixed. Thank you for your continued patience in the meantime. Hopefully this will be resolved soon! :fingers_crossed:  

J

Same issue here, thanks!

T

Same issue. Can you help me?

R
Userlevel 1

I am also facing the same issue Kindly assist. 

A

Hey @christina.d / @SamB , my account also has this issue. 

 

christina.d
Userlevel 7
Badge +9

Ah, I’m sorry to hear that, @studiomuscle! I added you as an impacted user. We’ll send an email as soon as we have an update!

christina.d
Userlevel 7
Badge +9

Of course, @ElyesMaghrebi! You’ve been added to the list of affected users.

B

Hi Christina! I’m also being impacted by this, unfortunately. Can you please add me to the list as well? Thank you!

Troy Tessalone
Userlevel 7
Badge +14

Hi @jousefmrd 

Try using a new/different private browser to connect your Revue app here: https://zapier.com/app/connections

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
christina.d
Userlevel 7
Badge +9

Thanks for your comment, @apvarun and @brianne2k. I’ve got you both added to that report!

I

It seems like this issue might be still ongoing, as it looks like I’m having this issue.

SamB
Rank
Userlevel 7
Badge +11

Thanks for reaching out here, @benzaf87 and @CCQ! 

I’ve added you both to the list of affects users. We’ll be sure to email you as soon as it’s been resolved.

A

Bummed to see that this has been an ongoing issue, I’m running into it too!

Please add me to the list of affected users. 

SamB
Rank
Userlevel 7
Badge +11

Thanks for letting us know, @benmcc, @joetaylorjr and @ragkap!

We’ve added you all to the list of affected users. We’ll notify you all by email as soon as it’s resolved. :)

F

 

Can anyone tell me why I keep getting this error when trying to connect to my Revue account?

 

I have the same problem, any idea when will this work again?

S

Same issue. Please add me to the list. It’s on Revue’s side huh? Worth noting, if it helps, that the login to revue is via Twitter authentication. That might be part of the issue.

J
Userlevel 1

Hi @jousefmrd 

Try using a new/different private browser to connect your Revue app here: https://zapier.com/app/connections

Hey @Troy Tessalone!

I tried this using Safari and a private browser and I get the same problem. Any other workaround you have in mind? :) 

J

hi @christina.d! Could I please be added as well? I’m having the same issue.

Troy Tessalone
Userlevel 7
Badge +14

@jousefmrd 

Try opening a ticket with Zapier Support: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
SamB
Rank
Userlevel 7
Badge +11

Hey everyone!

I just wanted to pop in here to share a quick update. The bug is still open, but appears to only be occurring for Revue accounts that have not been verified yet.

To get your account verified you would need to follow the steps in this Revue Help Center article, to submit a subscriber list. Uploading your subscriber list to Revue will trigger the authentication process which will submit your account for review. The review process can take up to 24 hours once you have submitted your account. 

If you’re running into any issues uploading the subscriber list I’d recommend reaching out to Revue’s support team for further assistance.

Hope that helps! :slight_smile:

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