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Best answer

Facebook Messenger to Zapier integration

Show first post

267 replies

J

We have the same issue, please fix it asap and notify us. Thanks.

 

 

R

I am also having the same issue, glad to know that the issue is not from my side. Please add me to the notification list when it is resolved.

P

Same, please notify :)

Liz_Roberts
Userlevel 7
Badge +8

@Maudh92 @paweł @Jannick Schroeder you all have been added to this report and will be notified of any updates via email!

A

Hey folks! We are waiting on an update to this bug, but I wanted to clarify a couple of things.

There can be lots of different reasons why you might have trouble connecting Zapier to Facebook messenger. This thread refers to a specific error seen in the New Message sent to Page trigger. If you’re having trouble generally, please could you read through the following help guides:

How to get Started with Facebook Messenger

Common Problems with Facebook Messenger

If you are still having trouble connecting to FB messenger, please get in touch with the Support Team using the Get Help form: https://zapier.com/app/get-help

If you are using the New Message sent to Page trigger, and see this error message: 

Then you can either contact the Support Team or post a reply in this thread and we will add you to the bug report for the issue, which means that you’ll get an email when the bug is resolved.

If you are using a different trigger/action or you have a different error message, please check out the guides linked aboce or contact the Support team using the Get Help form: https://zapier.com/app/get-help

 

Thanks!


Please add me to that email list as well!

S
Userlevel 1

Hello,

Is there any news about the bug fixing ?

Thank you in advance.

Best regards.

SamB
Rank
Userlevel 7
Badge +11

Hey @Abcxytz1234,

We’ve had reports that reconnecting the affected Facebook Messenger accounts solved the issue being discussed in this thread. So I’d recommend giving that a try to see if that helps allow your Zaps to connect with other apps.

And if you’re still having trouble it may be best to reach out to our Support team about this as they’ll be better able to dig into the logs for your Zaps to see what might be causing issues. The best way to reach them is via the Get Help form. :)

W

please add me in the notification list, every interested to start using this.

Liz_Roberts
Userlevel 7
Badge +8

@Arkad Capital @anedderman sorry you all are encountering this! I've added you to this report so that you will receive updates via email.

I'm afraid that I don't have a public tracker or ETA on when there might be a resolution but you'll definitely be notified as soon as we hear back that it's been fixed.

D

same issue here, please add me to the list for notification when fixed

J

Hi, this message threadstarted 4 months back, is this problem still ongoing or is there a fix for it?

L

I am also having this issue, is there an updated eta for fixing the bug?

steph.n
Userlevel 7
Badge +8

Hello,

Is there any news about the bug fixing ?

Thank you in advance.

Best regards.

No updates yet. You’ve been added to the list and will be contacted via email should there be a fix.

 

@Petipia Pet Trends @PH TupperShop Resource @MJDeane @Eugene H Crabs @efremtid - You’ve all been added to the report as affected users and will be contacted via email if there’s an update to share.

Danvers
Userlevel 7
Badge +12

Hi @Manny and @EMA 

 

Thanks for your replies, I’ve added you to the list of affected users 🙂

T

I have the same error. Help

william
Userlevel 3
Badge +6

Hey @WaqasMK and @luxrallytravel, I hope you’re well!

I just added both of you to he issue tracker. We are actively working with Facebook on this one and will let you know as soon as we have a fix!

nicksimard
Userlevel 7
Badge +11

Hi @Pietro!

I’ve added you to the list as well.

M

Hey, same problem here! 

nicksimard
Userlevel 7
Badge +11

Hi @Andrew777,

I see comments on our end that a fix has been deployed, which *should* address the issue. Can you confirm whether it’s working for you now? We’ve also reached out to other Zapier users to get confirmation but as far as I can see, we haven’t heard back yet. 

G

Please add me to the list!

O

add me as well

G

I have the same issue.

 

L

Same issue.

N

@steph.n  please add me to the notification list, I am having the same issue.

G

Hello, I am having the same error.

 

(#100) Object does not exist, cannot be loaded due to missing permission or reviewable feature, or does not support this operation. This endpoint requires the 'pages_read_engagement' permission or the 'Page Public Content Access' feature or the 'Page Public Metadata Access' feature. Refer to https://developers.facebook.com/docs/apps/review/login-permissions#manage-pages, https://developers.facebook.com/docs/apps/review/feature#reference-PAGES_ACCESS and https://developers.facebook.com/docs/apps/review/feature#page-public-metadata-access for details.

 

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