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Best answer

Facebook Groups - keeps asking me to Reconnect account

M
Userlevel 1

no matter i reconnect again and again it always said expired can u guys fix it?

icon

Best answer by Danvers 3 April 2020, 13:28

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This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

53 replies

Danvers
Userlevel 7
Badge +12

Hi @moon I’m sorry for the delay in getting back to you on this! 

 

It looks like there is a bug with connecting accounts Facebook Groups. It can show in a couple of different ways:

  1. Your Zap tells you to reconnect your Facebook Groups account. You reconnect your account and it immediately disconnects again.
  2. You try to connect your account and see an error message that looks like this:
Missing protocol/schema, make sure your URL has "http://" or "https://" at the beginning

 

@moon, @Autom8or, @Jackie Lorg, @jls, @gigsoup, @JohnOM, @sabreqld   - You are all added as affected users on the bug, which helps our team to track how many users are affected and also means that we’ll send you an email when we have an update. 

C
Userlevel 2

Hi @moon I’m sorry for the delay in getting back to you on this! 

 

It looks like there is a bug with connecting accounts Facebook Groups. It can show in a couple of different ways:

  1. Your Zap tells you to reconnect your Facebook Groups account. You reconnect your account and it immediately disconnects again.
  2. You try to connect your account and see an error message that looks like this:
 Missing protocol/schema, make sure your URL has "http://" or "https://" at the beginning

 

@moon, @Autom8or, @Jackie Lorg, @jls, @gigsoup, @JohnOM, @sabreqld   - You are all added as affected users on the bug, which helps our team to track how many users are affected and also means that we’ll send you an email when we have an update. 

Hi @Danvers, 

Please add me to the affected users list. I hope it get fixed soon. Facebook Group feature is the main reason I use zapier.

Thanks,

Van

M
Userlevel 1

Issue fixed for me, thank you all !
“This is Kola from Zapier. You had indicated that you were having an issue with the Facebook Groups app on Zapier. Specifically, the connection expiring too often. Well, we just deployed a fix for this and things should be working as expected now. Let us know if you have any other questions about this! :) ”

G
Userlevel 1

Same problem here. It was definitely OK a few days ago but now i’m getting that message every time. Only seems to be happening on Facebook Groups (i tried pages and these work fine)

1 Attachment
J
Userlevel 1
Badge

Yeah, I’ve been having the same exact issue for a few days now. When I first built a new zap and connected the account and tested, it worked fine. But only that one time when testing it. Now I get the same exact dreaded “this account is expired” issue no matter what I do. I’ve tried reconnecting within the zap, I’ve tried reconnecting, deleting, and adding it again from the zapier/apps/connections page too, same result every time. 

What’s also weird is that when I’m trying to use Chrome to connect my FB account the window closes immediately (on both mac and pc). It doesn’t close when I use safari but it simply won’t keep my FB account connected. Very frustrating. I explained all of this in an email to support and they sent me steps for literally the same thing I had already told them I had done so I replied to them with a video showing them what I’m seeing. Really hoping this can get resolved quickly! 

A
Userlevel 1

Same Problem here. Even adding a new account isnt helping. Deleting Facebook Groups account and adding a new one after, didnt help either.

J
Userlevel 1

no matter i reconnect again and again it always said expired can u guys fix it?

Hi Supporter, 

 

I have the same problem. 

Last time i have issue with Unsupported Get Request. 

 

I spend more time for this problem. 

I hope problem for trigger Facebook Group is resolve issue this soon. 

 

Thanks!

J
Userlevel 1

Hi @moon! I split your reply in the Unsupported Get Request FB pages post to here so that we can take a closer look, I hope that’s ok!

 

Instead of trying to reconnect the account, could you please try adding a new account? In other words, instead of clicking on the ‘Please reconnect it here’ link, us the Facebook Groups account dropdown to select the option to add a new account. Could you try adding your FB account that way and see if that helps?

 

HI Denvers,

 

This problem dont clear. 

Account is expired, Reconnect not working. 

I have this APP ZAPIER in setting of Facebook Group. 

 

Pls, help me check issue to soon. 

I can growth member with cross-posting from Group to many Facebook Page.

 

Thanks!

J
Userlevel 1

I have this problem too. I cannot run the zap because it has an error in facebook group account.  I tried to reconnect , delete and connect again in my apps but nothing happen, Please resolve this matter.

Danvers
Userlevel 7
Badge +12

@winstanley  - it’s likely not to be related as this issue is specifically around Facebook Groups. Could you please submit a ticket to the support team via the contact form (https://zapier.com/app/contact-us) so that they can look into your Teams issue?

 

I’m sorry that we’ve not been able to resolve this yet, I’ve checked in with the team that are looking at this and they’re doing everything they can to get it sorted for y’all!

 

I’ve added everyone below to the list of affected users:

  • @wynntom 
  • @Mornaz 
  • @PTC Admin 
  • @Lexington78 
  • @Timothy 
  • @Sany 

 

 

T
Userlevel 1

Yes!

Just tested the connection and it’s working for me too :-)

Danvers
Userlevel 7
Badge +12

Hi everyone! I don’t have an update on this issue, I’m sorry about that. I wanted to let you know that we are looking into it as a high priority and we’ll let you know when we have some more information. 

 

Everyone below, you are added to the issue, so you’ll also get an email when we’ve resolved this:

  • @Baptiste.K 
  • @RandyCain 
  • @chimbinh 
  • @Konathon John 
  • @Tunes0710 
  • @ojmit 
  • @yuval 
  • @Tongsy 
  • @streetwearcollectors 
  • @bendell 
  • @winstanley 
  • @wedmeofficial 

 

Thanks for you patience while we keep working on this!

 

W

Hello @Danvers please add me to the notification list; I also am tracking the resolution of this priority issue.  Thanks for your and all the team’s help in resolving this!

R
Userlevel 1

Getting a different message but still not working:

 

J
Userlevel 1
Badge

I can at least now connect my FB group to the zaps properly however they’re still not posting for me :( 

 

The app ran but didn’t complete successfully and was “rescheduled” to be done later with the following error:

“The app returned "An unknown error has occurred.". It looks like the server for your connected app is down or currently experiencing problems. Please check the app's status page or contact support if there are no reported issues.

Hide details

Troubleshooting Errors | Common Facebook Groups Problems | Contact Support

We made a request to graph.facebook.com and received (500) Internal Server Error.”
J
Userlevel 1
Badge

When trying to test the zap: 

“We had trouble sending your test through.

The app returned "An unknown error has occurred.". It looks like the server for your connected app is down or currently experiencing problems. Please check the app's status page or contact support if there are no reported issues. We made a request to graph.facebook.com and received (500) Internal Server Error. 
Learn how to fix’

S
Userlevel 1

Same error as everyone else.
This is the response on ‘see details’ when trying to reconnect.
Facebook Pages work, youtube, twitter, twitch all work fine, it is only Facebook Groups.

Is this some kind of parser error on Zapier’s side,
or a new security that FB have slammed down on people?
Could it be related to Facebook security settings?


 

M
Userlevel 1

Hello, I have the same issue. 

 

Hi everyone, I have the same error when another zap works with the same account.

J
Userlevel 1

facebook group still not working

P

We have the very same problem since this morning...

L

@moon, Same problem her.

DataPostError: Problem creating Connected Account Test. (authentication failed: Missing protocol/schema, make sure your URL has "http://" or "https://" at the beginning.)

What can i do to help with more Informations?

Greating
Lex

T

Hi @moon I’m sorry for the delay in getting back to you on this! 

 

It looks like there is a bug with connecting accounts Facebook Groups. It can show in a couple of different ways:

  1. Your Zap tells you to reconnect your Facebook Groups account. You reconnect your account and it immediately disconnects again.
  2. You try to connect your account and see an error message that looks like this:
 Missing protocol/schema, make sure your URL has "http://" or "https://" at the beginning

 

@moon, @Autom8or, @Jackie Lorg, @jls, @gigsoup, @JohnOM, @sabreqld   - You are all added as affected users on the bug, which helps our team to track how many users are affected and also means that we’ll send you an email when we have an update. 

Hi @Danvers, 

Please add me to the affected users list. I hope it get fixed soon. Facebook Group feature is the main reason I use zapier.

Thanks,

Van

 

 

Hi there, I seem to be getting the same issue as well. It happened yesterday. Would it be fine to keep me updated on what’s happening? 

M
Userlevel 1

@Lexington78 until they fix this problem,there is no way to resolve it now 

 

H
Userlevel 1

Do you get the solution?

M
Userlevel 1

@Danvers are u still here ? the problem still not resolved yet

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