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30320 Topics
T
Total ETOBeginner
asked in Troubleshooting
Filter Condition in Sub-Zap Does Not Work When Called Stepping Through The Calling Zap

SynopsisI have a sub-zap that includes data validation filters before copying a Contact from HubSpot into the destination system.One of the filters checks that the First Name and Last Name both have values.When I step through the sub-zap it works fine.When I step through the zap that calls it, it always goes down this path no matter what values are in First Name and Last Name.The path has three conditions and a fallback. The one that always (erroneously) matches was originally the third path but I moved it to the second with the same result.The only other complexity I can think to mention is that the sub-zap is called from within a loop in the main zap.So what next? Do I believe the sub-zap test, publish both and put them live, or do I believe the zap test and spend more hours on figuring out a work-around (copy the sub-zap into the main zap and forget sub-zaps exist?).Testing DetailsIn the following screenshots I have simplified it by checking just the first name against the value “x”

143
ken.a
3 months ago
C
cmdoganNew
asked in Troubleshooting
How do I copy Slack messages to Microsoft Teams using Zapier?

I am using Dealfront which has a direct integration with Slack, but unfortunately Dealfront does not have a direct integration with Microsoft Teams (which is what my organisation uses).The integration between Dealfront > Slack works perfectly, however as mentioned, nobody in my organisation uses it so they cannot see the information.Therefore I wonder if it is possible to use Zapier to simply copy these Slack messages into the relevant Microsoft Teams chat?I have tried to set up a Zap for this, but I cannot get the actual message content from Slack to display in Microsoft Teams, just a generic message along the lines of “Dealfront sent a message in the Slack channel on September 25th 2024”What I would like is it to replicate the message content over.Is this possible?Thanks

291
JammerS
3 months ago
V
varshiniBeginner
asked in Troubleshooting
Request site

Click on various requests listed in the “Sites” tab in ZAP. & Examine the Request tab for URLs and query parameters. Can anyone help me on this Scenario--EMAIL ADDRESS REMOVED-- you can mail me Need help ASAP. This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

23
JammerS
3 months ago
L
lachie016Beginner
asked in How Do I
The Zap adding HubSpot deal to Microsoft Excel fails due to missing contact ID

Hi,  In my zap that adds hubspot deal to excel, it’s been working well but suddenly has started having issues and stopping. It mentions that I’m missing contact ID but can’t seem to fix this. Please Help.

165
Troy Tessalone
3 months ago
B
blueskiesprepNew
asked in Troubleshooting
Connecting Razorpay to Kajabi: Where to find payment page URL for Zapier configuration?

Hi - I am trying to connect an India payment gateway called Razorpay to Zapier to Kajabi. My Razorpay seems to be connected as you can see in screenshot attached Zapier 1.  But the next step “zapier 2” is asking for a configuration of payment page URL. Is this from my Kajabi website? And where do I find this link if so?ORIs this from some URL that I need to get from my payment gateway Razorpay?  Any idea how to find it?  See Zapier 3. Thanks.Tina

236
JammerS
3 months ago
U
ULGMNew
asked in How Do I
How can I update a Google Calendar event field when the event is created?

We have an application that automatically creates events in a Google calendar. We need the events to include the event location, which is always the same. I am trying to create a Zap that will add the location to every event when it is created in that calendar.Here is what I have so far:The trigger watches for “new event” on that calendar.In the second step, I connect to the same mailbox with the “Update event” action.I then select the same calendar that I selected in the trigger event. My problem is that I don’t know what to enter in the event field. If I statically choose an existing event and test the Zap, the Location field is populated correctly in that calendar event.However, I ultimately need to update each new event, not the same event each time. I assume I need to use a custom event but I don’t see a way to specify the whole event from the trigger, just specific fields in the event.I’m completely new to Zapier so I’m sure I’m missing something. Could anyone tell me what I’m mi

223
JammerS
3 months ago
S
sami evansonNew
asked in Troubleshooting
Squarespace API Request error

I am trying to get facebook lead ads to connect to squarespace and I don’t know what I am doing wrong in squarespace side of things.. I have followed all the info thats available and still get an error. I am new at using the api request. 

173
S
3 months ago
L
lachie016Beginner
asked in How Do I
Deal stage updates between excel and HubSpot

Hi, I’m trying to set up a zap that automatically updates an excel sheet anytime that a HubSpot Deal stage is updated, it corresponds with the excel sheet. I had it working but now it’s not, Can you please help?  

273
Troy Tessalone
3 months ago
Y
Yasser GaleanoNew
asked in Troubleshooting
The Zap is creating duplicate blank contacts in LeadConnector from Formidable Forms

I have a zap set up based on a new formidable forms entry to create  an opportunity in lead connector. As the opportunity is created as a new lead, an automation then runs in HL that assigns a tag and assigns the lead to a user.The issue is that the zap run only shows the contact, but in HL, we get the lead info plus a duplicate contact that is blank. What may be causing this?

71
Troy Tessalone
3 months ago
D
DaniWilNew
asked in How Do I
How do I retrieve 'Job Time' instead of 'Duration' from The Customer Factor in Google Docs via Zapier?

How do I get ‘job time’ instead of ‘duration’ from The Customer Factor?I am creating a line in a google doc but job time is not an option, only duration is. But CF has switched from using the duration field to the Job Time field.Thanks 

83
Troy Tessalone
3 months ago
M
MeeladddNew
asked in How Do I
No fields appearing in Docusign

I use Go High Level for my sales process. Whenever someone is added to the status “Send Contract & Payment” I created a zap that should send out the contract via DocuSign. But when I test it out with a dummy email the fields on the contract don’t show up (see image attached). And when I test it directly from DocuSign everything is fine, so there has to be something missing on Zapier. Would love some help here.

231
Troy Tessalone
3 months ago
M
mountainrogBeginner
asked in Code & Webhooks
How to pass parsed JSON into a loop?

I have a nested array of JSON data from a Zoom registration data. I’ve set up a code and a loop, but I can’t figure out how to pass the array into the loop. It always only seems to offer the option to pass the first value in the array into the loop. The loop step will contain several other steps to push the Zoom registrant data into Salesforce as a Contact, create an attendance record for the contact, etc. What am I missing here?I’ve parsed the JSON array using a Code step using the below code: Here’s a sample record from the JSON array:{"page_size":30,"total_records":2,"next_page_token":"","registrants":[{"id":"LDFi9OrpTAqHgidqW8lekw","first_name":"Other Tester","last_name":"Testing A Lot","email":"roger.miller@idlewildinc.com","address":"","city":"Oakland","country":"US","zip":"94610","state":"CA","phone":"","industry":"","org":"Idlewild","job_title":"Consultant","purchasing_time_frame":"","role_in_purchase_process":"","no_of_employees":"","comments":"","custom_questions":[{"title":"

601
Troy Tessalone
3 months ago
M
mountainrogBeginner
asked in Code & Webhooks
Javascript code to filter JSON array to a single value - Troubleshooting help

I’m having trouble using this Includes code to filter an array of Zoom Meetings by the Zoom meeting topic in a Code by Zapier step. I’m using a Input Data variable Set for the Zoom Array below and the FilterBy variable for the Zoom meeting topic. let Set = inputData.Set.split(","); // creates array by splitting Input Data Variable at commaslet FilterBy = inputData.FilterBy; // value to filter the array bySet = Set.filter(i => i.includes(FilterBy)); // INCLUDE values in arrayoutput = [{Set}];I’ve also tried this Javascript:// Input Data Variables from Zapier const meetings = JSON.parse(inputData.meetings); // Parse the 'meetings' JSON data const filterBy = inputData.FilterBy; // The topic to filter by // Filter meetings by the specified topic const filteredMeetings = meetings.meetings.filter(meeting => meeting.topic === filterBy); // Return the filtered result return { filteredMeetings: JSON.stringify(filteredMeetings) }; Here’s the array:{"meetings":[{"uuid":"QmfjdPRnT1iPAx0Jgx+B

302
M
3 months ago
J
JuancaBeginner
asked in Troubleshooting
Issue with incorrect fields appearing when creating sales orders

I'm encountering a problem when trying to create records in NetSuite through Zapier. Specifically, I'm unable to filter the correct form for adding values. Instead of showing only the fields for the form I'm working with, it displays fields from other forms, which leads to confusion and errors when trying to ingest the data.This issue occurs with Sales Orders, Products, and Customers—these are the ones I've tested so far. The result is that I'm unable to add data accurately because I can't isolate the specific fields I need for each form. This is causing integration failures and making it difficult to ensure that the right data is applied in the right place.Has anyone else faced a similar issue or found a way to correctly filter forms and fields in Zapier when creating records in NetSuite? Any advice on preventing unwanted fields from showing up would be greatly appreciated!  

452
J
3 months ago
F
FoureyesNew
asked in How Do I
How to store a value from one zap as a variable to use in another zap

I am working on a Zap between a tool called Intercom and Slack. We have a live chat widget on our website that uses Interom to create “conversations.” I have built a Zap that sends those conversations to a Slack channel, and that is working. Now, I need to figure out how to get replies sent in Slack to feed back to the Intercom conversation. Intercom requires the “ID” of the conversation for this to work. I have built a Zap using a static “ID” of an existing conversation, and the replies are going back to that successfully. I am wondering how I can retrieve the “ID” of the conversation that is sent to Slack via the first Zap. Is there a way to store the “ID” from the Intercom conversation in the first Zap as a variable that can be used in the second Zap? Or some other way to accomplish this? Happy to provide any additional details that would help. Thanks!

213
Troy Tessalone
3 months ago
S
StrawberrySolutionsNew
asked in Troubleshooting
Formatter issue assistance needed

I need to separate the 2 email addresses from the field value and only grab the 2nd email.  I tried to use the extract email in the configuration but that only get the first email address value.  I tried the split text, the test result is appearing ok and separated, but when selecting this value from the formatter, it’s showing the 2 addresses.Here’s the video screenshot: https://cdn.zappy.app/v4b5472f33bdb7142058a500d44355f02.mp4I appreciate your help. Thanks.

51
Troy Tessalone
3 months ago
V
victortoomsNew
asked in Troubleshooting
Email Parser missed last phone number digit

My CRM sends an email to Zapier Parser when a job completes with client information so that it can add it to LeadConnector automation.Email parser misses the final digit of the phone number every time. I’ve reported each instance as “inaccurate” and completed an “extra template” each time with no change. I’ve also changed engines and have tried all 3 options as described in the Zapier help files with no change. It’s clear on the email review that the final digit is never highlighted. Pics attached (personal info obscured to protect the innocent) Any suggestions?EMAIL PARSER TEMPLATERESULT MISSING HIGHLIGHT ON FINAL DIGIT 

146
Troy Tessalone
3 months ago
Z
ZapzappityzapNew
asked in How Do I
How to only use Zaps for one Mercury bank account, not every account associated to a single login?

Hi hi! I want to update the Zap I set up between Mercury and Slack. So the workflow trigger now, is that when a new transaction is settled, it pings a notification to a shared channel on Slack. My objective is to build a Zap that only notifies of when an inflow settled in our Deposit Mercury bank account, and ignores the checking account activities and also any outflows. The caveat is that the Mercury has two accounts associated, so it will display all the activity in there as well.. I don’t see a way to solve this even by using Path by Zapier or Filter by Zapier. Is there a way to solve this? Looking forward to getting some advice! TIA

132
SamB
Community Manager
3 months ago
K
KimosNew
asked in Troubleshooting
Activecampaign error: Contact ID not found in Trello to Activecampaign

Hi!I am working on adding an automation from Trello to Activecampaign. What I want is when a label is added to a card a tag is added to the contact in Activecampaign.The card name in Trello exists of the emailadress and in the description you'll find the emailadress and the name of the contact. So I say when new label is added on card in board LEADS/PROSPECT add tag from contact.When I test the contact indeed gets the tag, but when I publish the Zap I get the notification that the contact ID is not found. What am I doing wrong? 

379
Troy Tessalone
3 months ago
R
RobmulderNew
asked in How Do I
How do I add name and email in Kajabi?

I’m trying to create a zap where if someone signs up to my free group on Skool, they get subscribed to my email list on Kajabi, but when I try to create the zap, I have to enter a “name” and “email” (or else the zap doesn’t work). I am utterly confused what name and email I am supposed to put here. I’ve tried putting a random name and email over there, and when I hit the test that email address does indeed get added to my contacts in Kajabi, but I don’t want to just manually add 1 email address to my list, obviously. So how do I fix this zap so that it actually sends the email of the person that filled in his email address on Skool, instead of the email address that I have to enter manually when creating a zap? I really don’t understand what is going on.

162
SamB
Community Manager
3 months ago
O
Omar AliNew
asked in How Do I
Can I automate collecting existing emails from a person at word file?

Someone sent me a lot of useful email across a year. I need to collect them in word file automatically by Zapier.  Can I or does Zapier only deal with future (new) emails?

182
SamB
Community Manager
3 months ago
R
RecoveringCoffeeholicNew
asked in How Do I
How to configure BambooHR Offboarding workflow to disable Azure AD Account?

I’ve been trying to configure an offboarding workflow with BambooHR using the “Updated Employee” which notes that it will trigger given a change in a specified field. Essentially, what I want it to do is disable a users Azure AD account.I was trying to trigger on the Employment status, but when testing all the data returned is blank when searching for a recent record. I have attempted to use a custom access level API key and the highest possible API key with no change. Any assistance with building this?

171
Troy Tessalone
3 months ago
H
hpbzNew
asked in Troubleshooting
Location error when connecting Shopify with cin7

We are trying to create a “Create Stock Adjustment” zap between Shopify and cin7, where the inventory automatically updates in our Cin7 account every time there is an inventory change through a Shopify sale. The only error we keep getting is regarding the location. We have 3 locations, one is set to default for all orders and that is the location I am using in the zap but it keeps saying there is an error. The location ID itself is correct and is the option that it automatically gives you when clicking on the + symbol to add your data, but for whatever reason it just doesn’t like it.  Can anyone help? I’ve looked through other Shopify posts and for some people making the zap live automatically fixes the problem, but that hasn’t worked for us. Thank you!

111
Troy Tessalone
3 months ago
R
rajesh.ad45New
asked in How Do I
How do I provide GitHub write access to a private repo based on a trigger in Zapier?

Based on a trigger, I want to provide github write access to a private repo.

141
Troy Tessalone
3 months ago
D
Dan PNew
asked in Troubleshooting
Unable to Connect Zap to Nextdoor.com

 I want to send an email when a post on Nextdoor.com has the word kitchen in it.  Seems like Zapier has a connection to Nextdoor.com but when Zapier prompts me to login to my Nextdoor.com account it goes to the Nextdoor ads management page.  Not what I wanted.   Anybody have experience connecting to Nextdoor.com?

92
SamB
Community Manager
3 months ago
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