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Trying to connect Wordpress to Zapier, getting an "Error parsing response" error


Userlevel 2

Hi, I’m trying to connect Wordpress to Zapier. I’ve installed and activated the Zapier plugin to wordpress. I go to log in to my Wordpress on Zapier, and I get the following error:

 

We hit an error adding your new account

authentication failed: Error parsing response. We got: "<!DOCTYPE html> <html style="height:100%"> <head> <meta name="viewport" content="width=device-width,"

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information

 

What can I do to fix this?

 

Thanks

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Best answer by Lars 13 May 2021, 23:10

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Userlevel 5
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Hey all! :)

@DR1, I’m so sorry that disabling the security plugins didn’t work. It may be best to contact our Support team so that they can investigate this issue further with you. They will have access to the logs for your Zap and may be able to get some further insight into what’s causing that authentication failed: 403 Forbidden error. 

@allmyhoney, the authentication failed: Error parsing response error here relates to the WordPress integration, not the WooCommerce integration. I can see from this side that you’ve already reached out to our Support team about the different error you’re running into when connecting to WooCommerce and they are assisting you with this. If you have any further questions you can reply on that email thread and they’ll be happy to help! :)

@sonnysamson, I can’t see any screenshot attached to your message showing the error you’re seeing when trying to set up the connection to WordPress. Are you running into the same authentication failed: Error parsing response error? Or are you running into a different error here? 

@Amy creativesonall, there still isn’t a fix for the authentication failed: Error parsing response error unfortunately. I’ve added you as an affected user on the bug report. We’ll be in touch by email as soon as it’s fixed. 

Has there been a fix for this Error parsing response?

I am having issue integrating my wordpress to zapier this is what I am  seeing while trying to set up the connection

 

What is the fix for the original issue? Is this bug fixed? I to am getting the issue and its not a security issue as I can connect gravity forms and zapier fine but not woocommerce?

I deactivated all security plugins before installing Zapier and still got this error message

Userlevel 5
Badge +8

Hey @DR1!

The error you’re running into appears to be different from the authentication failed: Error parsing response error.

With the authentication failed: 403 Forbidden error you’re getting, this tends to be caused by a security plugin or firewall blocking Zapier’s access. More on that here: WordPress - (403) Forbidden Error

As you’re still getting that error after disabling all security related plugins it could be that there are firewall or server settings that are preventing Zapier from accessing your WordPress site. I’d recommend reaching out to your website’s administrator/developer to make sure Zapier is allowed access.

Hope that helps! :)

I am having the same issue, I deactivated all security apps, removed and reinstalled Zapier app but still get the same error message.

 
Userlevel 5
Badge +8

Hey @GWENC and @Jackonthenet! :)

@GWENC, I’m really sorry you’re still running into that “authentication failed: Error parsing response.” error. It appears to be the same error that was originally discussed in this thread and christina.d has added you to the bug report that relates to it.  

That said, I’ve been doing some further digging and it looks as though some users have been running into this “Error parsing response” authentication error when using plugins like reCAPTCHA and Jetpack. So one thing you may want to try here would be to turn off the plugins on the site and turn them back on one by one to try to identify which one may be affecting our ability to connect. 
 
@Jackonthenet, the error you’re running into appears to the same one as mentioned in chelseychubb’s previous message here where she talks about a potential fix for that. Can you give that a try and see if that solves it? 

I am receiving the “authentication failed: The Zapier WordPress plugin has not been activated on this WordPress site. Please install and activate it first: https://zapier.com/help/doc/how-get-started-wordpress-zapier.”

 

Its a bit ridiculous that they have acknowledged this is an issue and yet aren’t fixing it as a priority… It’s a pretty significant bug.

Userlevel 1

Hello @christina.d I don’t know why you closed my topic 

but this error is still there and i cannot connect.  I need to fixed it urgently as i am loosing a lot of money!!!!!!!!!!!!!!!!! or i would like to get my money back for zapier as it is not working and you are stealing my money because this is how we can call when you pay for sth and didn’t receive it.

Looking forward to quick response.

Please check that you put all of ppl in this thread and they have different errors …

 

Userlevel 1

Is there a fix for this yet? Looks like this is at least 6 months old at this point. 

Userlevel 5
Badge +8

Welcome to the Community, @Florianccj!

I’ve added you to the list as well. We’ll be in touch by email as soon as there are any updates to share! :)

+1 can I be in the list, I have the same error

Userlevel 1

Same over here, please add me to the list.

Hey @Supervision , jumping in here from Zapier support, it looks like this error is different from the original errors, which start with:

‘Error parsing response. We got: "<!doctype html> <html lang="en"> <head > <script>’. 

 

That said, for transparency I did want to call out that you are absolutely correct, and if others out there are having the specific error stating that the Zapier Wordpress Plugin is not activated, like shown here:


(view larger)

And you’ve already confirmed the plugin is both installed and activated, then a quick and usually easy fix is to ensure that when entering the URL for your Wordpress site, you’re including both https:// and www, ie like you mentioned: https://www.example.com
 

Thanks for pointing that out so that others can benefit while our team continues to work on fixing the error messages! 

Userlevel 1

Wait a moment, I just added the service (www) and IT WORKED for me! :sunglasses:

so instead of https://example.com type

https://www.example.com!


Cheers,
Supervison

Userlevel 1

Same over here, please add me to the list.

Userlevel 5
Badge +8

Hey @karlcw and @Jtunh2645, I’ve added you both to the list as well.

We’ll be sure to alert you by email as soon as it’s been resolved! :)

Poor…...

 

We hit an error adding your new account

authentication failed: Error parsing response. We got: "<!doctype html> <html lang="en"> <head > <script> var BASE_URL = 'https\u003A\u002F\"

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information

Can you add me to the update list on this please?

I’ve tried all kinds of things to make it work but still getting error messages.

Userlevel 3
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Hi all,

As promised, I’m here with an update on our progress. Unfortunately, we haven’t completely resolved the issues but we’ve made some updates and have suggestions for those still having trouble.

What we’ve done:

  • Fixed some of the common errors when authenticating
  • Improved what errors are reported so it’s easier to troubleshoot
  • Updated our Help Docs to handle the most common issues

What we recommend trying:

  • If you’re facing issues, we recommend trying to set up the connection again. If it doesn’t work, check the Help Docs to see if it has suggestions for the error you’re seeing. If that doesn’t help, please reach out to support and we will help troubleshoot.

Meanwhile, we’re continuing to investigate and fix more issues. As you know, WordPress is highly customizable so we’re seeing that various setups are running into different issues. 

Thank you for your continued feedback and patience while we work out the various issues.

Userlevel 1
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@RelaxKids @Filmon @OsTechAdmin You’ve been added to the report! We’ll notify you directly once we have an update!

We are also facing the same problem while Adding JIRA account. Please help us with a solution or a workaround.

+1 Please add me to the list. I have the same issue.

We are creating a new site and had connected Zapier with our WP site, and now I am doing some final testing, I can no longer connect. We get the following error message, similar to all those above.

We hit an error adding your new account

authentication failed: Authentication response parse failed.

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information

Any ideas?

Thanks

Userlevel 1
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Hey @Machinerie. I’ve added you to the list!

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