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Question

Why is my zap not send me an email, even though it passes the test when creating the zap?

Brown Fitness

I am getting an error message for emails that have a zap sending to me.  When I test the zap, it works just fine.  Same thing with a google sheet I have for it as well.  How would I fix this?

 

 

12 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Brown Fitness 

Good question.

Please post a screenshot of the encountered error.

Check your Zap Runs history log to see the DATA IN/OUT for each Zap step to help you troubleshoot: https://zapier.com/app/history/

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Brown Fitness

 

Troy Tessalone
Userlevel 7
Badge +14

@Brown Fitness 

We would need to see screenshots with how your Zap steps are configured.

The error is indicating no value for send for the email Body which is a required field.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Brown Fitness

 

Brown Fitness

 

I think I put these in backwards but hope it helps pin point the issue

Troy Tessalone
Userlevel 7
Badge +14

@Brown Fitness

FYI: This will results in a concatenated chunk of text.

Make sure to add static labels and line breaks for readability.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Troy Tessalone
Userlevel 7
Badge +14

@Brown Fitness 

Check your Zap Runs history log details to see the DATA IN/OUT for each Zap step to help you troubleshoot.

Provide more screenshots from the Zap Runs: https://zapier.com/app/history/

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Brown Fitness

I think this is correct screen shot

 

Troy Tessalone
Userlevel 7
Badge +14

@Brown Fitness 

We’d need to see screenshots of the DATA OUT tab.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Troy Tessalone
Userlevel 7
Badge +14

@Brown Fitness 

GSearches for how to take screenshots: https://www.google.com/search?q=how%20to%20take%20screenshots

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Brown Fitness

Okay ..

 

 

Troy Tessalone
Userlevel 7
Badge +14

@Brown Fitness 

Try refreshing your Zap trigger examples to pull thru fresh data to use to configure your Zap steps.

 

In the recent screenshots with the DATA OUT from FB Lead Ads, these data points have a different naming convention than what you have mapped in the Zap action steps.

 

 

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

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