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Question

Why is my zap not send me an email, even though it passes the test when creating the zap?

  • August 7, 2023
  • 12 replies
  • 578 views

Brown Fitness

I am getting an error message for emails that have a zap sending to me.  When I test the zap, it works just fine.  Same thing with a google sheet I have for it as well.  How would I fix this?

 

 

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12 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • August 7, 2023

Hi @Brown Fitness 

Good question.

Please post a screenshot of the encountered error.

Check your Zap Runs history log to see the DATA IN/OUT for each Zap step to help you troubleshoot: https://zapier.com/app/history/


Brown Fitness
  • Author
  • Beginner
  • August 7, 2023

 


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • August 7, 2023

@Brown Fitness 

We would need to see screenshots with how your Zap steps are configured.

The error is indicating no value for send for the email Body which is a required field.

 


Brown Fitness
  • Author
  • Beginner
  • August 14, 2023

 


Brown Fitness
  • Author
  • Beginner
  • August 14, 2023

 

I think I put these in backwards but hope it helps pin point the issue


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • August 14, 2023

@Brown Fitness

FYI: This will results in a concatenated chunk of text.

Make sure to add static labels and line breaks for readability.

 


Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Zapier Orchestrator & Solution Partner
  • August 14, 2023

@Brown Fitness 

Check your Zap Runs history log details to see the DATA IN/OUT for each Zap step to help you troubleshoot.

Provide more screenshots from the Zap Runs: https://zapier.com/app/history/


Brown Fitness
  • Author
  • Beginner
  • August 14, 2023

I think this is correct screen shot

 


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • August 14, 2023

@Brown Fitness 

We’d need to see screenshots of the DATA OUT tab.

 


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • August 14, 2023

@Brown Fitness 

GSearches for how to take screenshots: https://www.google.com/search?q=how%20to%20take%20screenshots


Brown Fitness
  • Author
  • Beginner
  • August 15, 2023

Okay ..

 

 


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • August 15, 2023

@Brown Fitness 

Try refreshing your Zap trigger examples to pull thru fresh data to use to configure your Zap steps.

 

In the recent screenshots with the DATA OUT from FB Lead Ads, these data points have a different naming convention than what you have mapped in the Zap action steps.