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Question

Trouble Finding Charges on Stripe to filter through on Zapier

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39 replies

Troy Tessalone
Userlevel 7
Badge +14

@Alexandra R. 

The data from most Zap trigger step apps won’t be created by a Zap.

 

An advanced approach would be to try using Webhooks in Stripe. (Developers section in Stripe)

Zap Trigger: Webhook - Catch Hook

This will generate a unique webhook URL to configure in Stripe. (essentially same thing as available Zap triggers that are instant)

 

If you need help, consider hiring a Certified Zapier Expert: https://zapier.com/experts

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
A
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So I can just attempt the last thing you suggested? Could there be another reason why I am not seeing the data I need?

Troy Tessalone
Userlevel 7
Badge +14

@Alexandra R. 

It may be related to how things on configured in Stripe.

It may be related to how you are testing, meaning making a real purchases as a end user would via Stripe.

it may be related to the Zap trigger example you are using.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
A
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I saw that they had a similar issue to me should I attempt what they did? 

 

A
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I attempted and am still encountering the same issue. The trigger still does not have the customer data despite being turned on.

 

Troy Tessalone
Userlevel 7
Badge +14

@Alexandra R. 

This was a previous suggestion:

 

OR try turning the Zap ON, then testing live.

You can check the Zap Runs history details to see the DATA IN/OUT for each Zap step to help you troubleshoot: https://zapier.com/app/history/

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
A
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So now moving on do I have to use webhooks and make it live so that I could troubleshoot and get the data I need?

Troy Tessalone
Userlevel 7
Badge +14

@Alexandra R. 

Stripe Webhooks is an option to explore.

 

Ultimately testing live will tell if it’s working as expected.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
A
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How do I make sure I am testing live? It was on when I tested the trigger but when I moved to the next filter it would not turn on. I also do not see any data displayed. Could you walk me through the process, please?

 

Troy Tessalone
Userlevel 7
Badge +14

@Alexandra R. 

Test live means to test with the Zap turned ON and perform the event that would trigger the Zap.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
A
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I have done this and no new data is showing up. Payment intent shows up as no data. 

Troy Tessalone
Userlevel 7
Badge +14

@Alexandra R. 

It might be best to consider hiring help.

Directory of Certified Zapier Experts: https://zapier.com/experts

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
A
Badge

I was able to find the information needed for a payment transaction using its payment ID. Is there a way where I don’t have to put the specific payment ID but instead acquire the data from somewhere else that includes all the payment IDs from the payment link? If I continue doing it the way I have it set up I would have to input each payment ID which would defeat the purpose of automating the process. 

Troy Tessalone
Userlevel 7
Badge +14

@Alexandra R. 

You can map dynamic variables between Zap steps using the ‘CUSTOM’ tab.

Help: https://zapier.com/help/create/basics/set-up-your-zap-action

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

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