I want to use Transfer to bulk transfer items from my gmail to my company account. I am getting a secutiy error for multi Factor Auth - I think. This is actually a proof of concept for one of my colleagues.
Here’s the error.
There was a problem fetching your Transfer
Missing a secondary auth for `DataFlowApp(account_id=14855896, auth_identifier='<xxxx>', selected_api='MicrosoftOutlookCLIAPI@1.11.0')`
The xxxx is my email address
I have mfa on both accounts. without disabling it how do I resolve this?
We sometimes see that error when we’re connecting Gmail with an app that isn’t a Google-approved app or one that needs to be re-authorized. It looks like Microsoft Outlook is one of the approved apps listed (here: My Gmail Zap has an error about connecting to Google-approved or not-approved apps) so it should just need to be reauthorized to create the secondary auth.
Was there any additional details in the error message? Usually there’s a part at the end that says “Fix: Visit this URL to connect your accounts:” which is followed by a link that you’ll need to click in order to set up the necessary secondary auth to allow Microsoft Outlook to work with Gmail in your Zaps.
Can you take a look for that and let us know whether you’re able to find it and get that secondary auth set up?
I’m not seeing any link to reauthorise. Both accounts get the green tick and when I review the records to transfer Transfer is able to access the records I want.
I’ve even gone back and edited the Transfer and started again - same issue. Bit of a head scratcher.
Reading your reponse and looking at this error - it looks like it’s transferring my gmail account details to Outlook?
Btw the this outlook account is a M365 E5 account and I am the global admin. And yes I have already authorised zapier in my organisation.
Hmm, you’re right; this is a head-scratcher.
There’s one last thing I’d suggest before reaching out to the Support team, re-authorize Gmail and Outlook in My Apps. Go to My Apps and reconnect both apps and see if that clears up the issue.
If not, I recommend reaching out to the Support Team (using the Get Help form), so they can take a closer look at this with you.