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Question

Facebook Lead Zap: Incomplete email content, missing name, email, and phone number

E
Badge

I have a zap that triggers when I get a lead through facebook and the action is to send me an email of the leads name, email, phone number and the answer to one question in the lead forum. However when I do get a lead and the zap i triggered and I do get an email the email only contains the answer from the question so the name, email and phone number is left behind and is not in the email. 

32 replies

ken.a
Userlevel 7
Badge +6

Hi there @Emiralsaedi,

It looks like you are already contacted our Support Team via email. I’d recommend continuing the conversation there since they have the correct tools to look closer at the Zap and its logs to determine the cause of the issue.

Thanks!

E
Badge

Hi there @Emiralsaedi,

It looks like you’ve reached out to our Support Team about this and you’re currently in a conversation with them via email. I’d recommend continuing the conversation with our Support Team since they have the correct tools to look closer at the Zap and its logs to determine the cause of the issue.

Thank you!

Yes they helped me also. Sorry for hassle caused @Troy Tessalone but thanks a lot for the help!

ken.a
Userlevel 7
Badge +6

Hi there @Emiralsaedi,

It looks like you’ve reached out to our Support Team about this and you’re currently in a conversation with them via email. I’d recommend continuing the conversation with our Support Team since they have the correct tools to look closer at the Zap and its logs to determine the cause of the issue.

Thank you!

E
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@Emiralsaedi

Can you post a screenshot of the Zap trigger example DATA OUT that shows the data points you tested with from the FB Lead Ad testing tool?

Once you select that example in the Zap trigger, try remapping the dynamic variables in your Gmail step.

I think it worked now Thanks a lot for the help

 

Troy Tessalone
Userlevel 7
Badge +14

@Emiralsaedi 

Can you post a screenshot of the Zap trigger example DATA OUT that shows the data points you tested with from the FB Lead Ad testing tool?

Once you select that example in the Zap trigger, try remapping the dynamic variables in your Gmail step.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
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@Emiralsaedi

Did you use the FB Lead Ad Test Tool to submit a lead?

https://help.zapier.com/hc/en-us/articles/8496061345805-Use-the-Facebook-Lead-Ads-testing-tool-to-create-sample-leads

Then click the button in the Zap trigger to [Find New Lead].

Select the new example to use to configure your Zap actions.

 

I clicked this button and the leads information showed up with the name and everything but i want the name and everything in the email

Troy Tessalone
Userlevel 7
Badge +14

@Emiralsaedi 

Did you use the FB Lead Ad Test Tool to submit a lead?

https://help.zapier.com/hc/en-us/articles/8496061345805-Use-the-Facebook-Lead-Ads-testing-tool-to-create-sample-leads

Then click the button in the Zap trigger to [Find New Lead].

Select the new example to use to configure your Zap actions.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
E
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@Emiralsaedi

Can how post screenshots with the DATA OUT from your Zap trigger examples in EDIT mode?

Help to follow: https://help.zapier.com/hc/en-us/articles/8496310366093

This ones

2 Attachments
Troy Tessalone
Userlevel 7
Badge +14

@Emiralsaedi 

Can how post screenshots with the DATA OUT from your Zap trigger examples in EDIT mode?

Help to follow: https://help.zapier.com/hc/en-us/articles/8496310366093

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
E
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@Emiralsaedi

Click this button to enter Zap EDIT mode.

 

I am sorry for being this confused!

 

What in the edit mode do you want to see?

Troy Tessalone
Userlevel 7
Badge +14

@Emiralsaedi 

Click this button to enter Zap EDIT mode.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
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@Emiralsaedi

When you are configuring the Zap trigger step.

like this

1 Attachment
Troy Tessalone
Userlevel 7
Badge +14

@Emiralsaedi 

When you are configuring the Zap trigger step.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
E
Badge

@Emiralsaedi

Can how post screenshots with the DATA OUT from your Zap trigger examples in EDIT mode?

What do you mean by edit mode? 

Troy Tessalone
Userlevel 7
Badge +14

@Emiralsaedi 

Can how post screenshots with the DATA OUT from your Zap trigger examples in EDIT mode?

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
E
Badge

@Emiralsaedi

For example, these are the fields in the DATA OUT from the Zap Run for the FB Lead Ad trigger step.

 

But the mapped variables in the Gmail step have different labels, which may explain why those data points are not being passed between Zap steps.

 

Thank you so much for the help! What do I need to change?

 

Troy Tessalone
Userlevel 7
Badge +14

@Emiralsaedi 

For example, these are the fields in the DATA OUT from the Zap Run for the FB Lead Ad trigger step.

 

But the mapped variables in the Gmail step have different labels, which may explain why those data points are not being passed between Zap steps.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Troy Tessalone
Userlevel 7
Badge +14

@Emiralsaedi 

Are you able to pull thru your manual test via the FB Lead Ad testing tool in the Zap trigger step to use to configure your Zap action?

Help to follow: https://help.zapier.com/hc/en-us/articles/8496310366093

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
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@Emiralsaedi

Can you post screenshots with the DATA IN/OUT for each Zap step in the Zap Run?

Here you go

6 Attachments
Troy Tessalone
Userlevel 7
Badge +14

@Emiralsaedi 

Can you post screenshots with the DATA IN/OUT for each Zap step in the Zap Run?

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
E
Badge

@Emiralsaedi

Have you used the FB Lead Ads testing tool?

https://help.zapier.com/hc/en-us/articles/8496061345805-Use-the-Facebook-Lead-Ads-testing-tool-to-create-sample-leads

Just done the test and its the same thing the name does not show up in the email 

 

Troy Tessalone
Userlevel 7
Badge +14

@Emiralsaedi 

Have you used the FB Lead Ads testing tool?

https://help.zapier.com/hc/en-us/articles/8496061345805-Use-the-Facebook-Lead-Ads-testing-tool-to-create-sample-leads

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Troy Tessalone
Userlevel 7
Badge +14

@Emiralsaedi 

Can you please post screenshots of the Zap Run steps?

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
E
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@Emiralsaedi

Can you post screenshots to give us true context?

So this is the DATA IN screenshot 

“

body_type:

plain

to:

0:

emiralsaedi@gmail.com

subject:

NY LEAD!

body:

Lead Namn - {{220316094__FULL_NAME}}{{220316094__raw__full_name}}Lead Telefonnummer - {{220316094__phone_number}}{{220316094__raw__phone_number}}Lead Email - {{220316094__email}}{{220316094__EMAIL}}Lead Skapades - 2024-01-07T16:58:12+0000Lead Fråga Y
Troy Tessalone
Userlevel 7
Badge +14

@Emiralsaedi 

The opposite may be true:

Facebook Lead Ads gives me the full lead name, but I need first and last separately

Facebook Lead Ads forms use the field Full name as a default. If you'd like to have first and last name separately:

  • Change the Lead Ads form to include First name and Last name fields, instead of Full name.
  • Or, if you prefer not to change your form, you can use a Formatter by Zapier step to split the full name into two parts.
⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

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