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Question

Dropbox Trigger failure

  • 15 February 2023
  • 4 replies
  • 23 views
noirexox
Userlevel 1

My trigger is adding “new file to folder” and I’ve connected my Dropbox account and completed everything that needs to be done - in fact, I have an identical zap (with slightly different paths) that works perfectly. Assuming my paths are correct, why is the trigger test not working? 

 

The whole sequence is Dropbox → Asana: Create Task but the Dropbox trigger fails to begin with, before getting to Asana. 

4 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @noirexox 

Good question.

These could be related factors…

 

Files Uploaded to a Subdirectory Aren't Detected

Unfortunately this is a current limitation of our integration with Dropbox, we only detect files that are dropped directly in the specified folder when setting up the zap. So if a new upload creates a folder and puts a file in it, the zap won't be triggered.

Folder contains more entries than file_limit (4000)

Right now, you can only watch for new files in a Dropbox folder if the folder has less than 4000 items in it. You'll receive a hard-error from Dropbox (and the Zap will not work) as soon as you go over this limit. We're working on increasing this though.

Do you support Team folders (Dropbox for Business)?

At the moment, we don't support Team folders, but we do have it as a feature request. To add your interest, contact support and we can notify you if and when we are able to add this to the Dropbox integration.

⚡ Troy Tessalone - AutomationAce.com | Certified Zapier Expert (Premier Tier) | #1 Zapier Community Contributor
Danvers
Rank
Userlevel 7
Badge +12

Hi @noirexox!

Were you able to get your Zap up and running? One of the most common reasons for the New file in folder not working is when the Folder is a shared folder - could that be it?

Let us know if you need some more help here!

Thanks :)

noirexox
Userlevel 1

 

Hi @noirexox!

Were you able to get your Zap up and running? One of the most common reasons for the New file in folder not working is when the Folder is a shared folder - could that be it?

Let us know if you need some more help here!

Thanks :)

Yes! It is a shared business folder. How can we fix this?

christina.d
Rank
Userlevel 7
Badge +9

Ah, thanks for sharing that @noirexox. Shared or Business Dropbox folders are not supported at the moment. 😔

While I don’t have an ETA on when or if this will be implemented I did add your vote to existing feature request! This is the best way to stay informed if anything changes as we'll email if this does go live.

There’s also a primary thread here that may be worth following along in community if you’d like to keep tabs there:

Sorry to not have better news here but appreciate ya flagging this in community! Keep us posted if you have any other q’s!

Reply


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