Best answer

BILING Region Invalid error

  • 12 October 2022
  • 6 replies
  • 177 views

Field
mapping
 
error
 

I’m getting an error passing a contact from Kajabi to Keap. 
Yes, I’ve contacted customer service, 
And I’ve tried troubleshooting with other experts. 

We can’t figure out what is milling or “invalid” for the billing region.

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Best answer by shalgrim 13 October 2022, 19:43

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6 replies

Userlevel 6
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Hi @reneetrask !

Yeah, unfortunately that’s the entirety of the response we get back from Keap’s API.

I’ve noticed you’ve received these errors when sending “TX” and “US - TX”. Have you tried “US-TX” without the spaces? I searched Google for “BILLING Region is invalid” and came up with some hits, including this one, that indicates that maybe “US-TX” would work.

Let us know how that works!

Hi @reneetrask !

Yeah, unfortunately that’s the entirety of the response we get back from Keap’s API.

I’ve noticed you’ve received these errors when sending “TX” and “US - TX”. Have you tried “US-TX” without the spaces? I searched Google for “BILLING Region is invalid” and came up with some hits, including this one, that indicates that maybe “US-TX” would work.

Let us know how that works!

Thank you, 
I will try that. 

So does that mean going forward I should do a utilities table to convert TX to US-TX?

Userlevel 7
Badge +8

Hi @reneetrask 

 

Whenever you have such response in any app, I would suggest you watch this quick tutorial I made to determine what value the app is expecting. 

 

 

In case it is expecting “US-TX” instead of “US - TX”, you can use the Formatter by Zapier > Text > trim whitespace. 

Userlevel 6
Badge +8

So does that mean going forward I should do a utilities table to convert TX to US-TX?

 

It seems like they always want US-XX for any US state, so you’ll need to get the states in that format. I’d personally just use US-{{map-the-field-here}} instead of a lookup table, and that would use fewer steps. I.e., you don’t have to only put a mapping in the field. You can type “US-” and then do the mapping

Can I do it like that directly in Zapier? 
Where it adds the US- to a merged state. 
Is that what you were meaning?

Userlevel 6
Badge +8

Yep, exactly like that, as shown in this picture

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