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Strava 'rate limit exceeded' when trying to connect account

  • 4 January 2021
  • 30 replies

When trying to connect to Strava, on “My connections” I get “The app returned Rate Limited Exceeded” after reconnecting or testing.


Best answer by nicksimard 2 August 2021, 19:34

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30 replies

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Hi all, we have an update of resolution for this bug: 

We've worked with Strava to identify the problem where your Zap(s) would get a 429 API limit error at the end of the day (UTC time). Strava has agreed to increase our API limits, but they have a ceiling on this limit that, given user growth, we are worried we might hit in the not so distant future.

In order to make sure we do not hit those limits again, we are also limiting our two triggers, New Athlete Activity and New or Updated Club Activity to run every 15 minutes. They will still trigger on all-new activities, just at a longer polling interval.

We hope this won't be forever. We have work going on to implement Strava's specific webhook implementation, which would enable us to offer the Athlete Activity trigger as "instant" and give us much more room in terms of API limits. We don't have an ETA on this work, but we'll make sure you are notified when it ships.

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@nicksimard mind adding me too? 

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Hi there @mahdikia - You’ve been added to this impacted user report. Thanks!

Userlevel 1


Please count me as impacted by the Strava rate limit as well. Thanks. 

this is my user:


@Danvers and @Liz_Roberts please add me as well, thanks!

Hello @Liz_Roberts I have the same problem while trying to connect my Strava account :/ 

@Danvers I have the same problem - 'rate limit exceeded' 

Hello @Liz_Roberts I have the same problem while trying to connect my Strava account 

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@nayshice you have been added!

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Hi, @almeidajv I’m sorry to hear that, I’ve added you to the issue report so that we can send you an email when it’s been resolved!

Hi @Liz_Roberts I am having the same issue when connecting my Strava to a Zap. Please add me thank you!

Count me in!

The app returned "Rate Limit Exceeded".

I have the same issue. I get the message “This account is expired”. When I hover over reconnect I can see another message about the rate limit being exceeded. 

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Dear Steph,


Thank you very much.

Userlevel 2

Same here, please update!

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Hi @mf_robert @MarineL @T.Vanderhoeght @Mathilde @Fishborn78 @coryawilson @Roguenet @jillianb!

You’ve all been added as affected users.

@keloe and @hobbDa Even though your issue is a little different, I added you to the report as well.

I’m having the same issue but it’s slightly different. The Zap works but each night, I get an email with an error saying this happened.

Userlevel 1

@nicksimard Oddly enough, my started behaving like keloe and hobbDa after a few days. And now I’m not getting any error message at all. Weird!

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@qvalinlar - sorry you are running into this. I have added you as an impacted user so that you will be notified via email with updates!

Getting the same issue as Keloe, the zap works after a while, but everyday get an email saying “Strava: The app returned "Rate Limit Exceeded".”

I’m also running into this problem.

Hi @criscom - I’m sorry that you’re running into this rate limiting issue. We do have an open issue report for this and I’ve added you as an affected user. This means that the team knows how many users are affected and also that we’ll send you an email when we have an update. 

I experienced the same with connecting my Twitter account. Please help.

@Danvers and@Liz_Roberts I have the same problem. Thank you for your help

Count me in on the Strava rate limiting as well.

Userlevel 7
Badge +8

@Jenik23 you have been added as well!