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  • PROBLEM: We hit an error adding your new account authentication failed: The app returned "Not Acceptable".
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PROBLEM: We hit an error adding your new account authentication failed: The app returned "Not Acceptable".

  • 30 September 2020
  • 29 replies
  • 4245 views
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29 replies

O

Hi All, 

We seem to be having the same issue! Only started happening recently. 

Any timelines for resolution? Is this affecting the sending of emails?

brianswichkow
Userlevel 3

I experienced the same issue last night. Just tested the connection in my Zapier apps and it’s still working. Ran some of our Zaps using SendGrid and they seem to be working. Any way for me to see if this issue will recur?

B
Userlevel 1

I’ve ran into the same issue with Sendgrid! I’ll reach out to Twillio, but please push to resolve this from your end as well

🙏

Danvers
Userlevel 7
Badge +12

Hi @YoupSt! I can see that you got in touch with our Support team about this and it looks like a bug with the Send Grid Zapier integration that's been logging users out of their accounts.

 

I’m sorry that you’ve run into this issue and I can see that Wes on the Support Team has added you as an affected user on the bug, so we’ll be in touch when it’s resolved. Thanks!

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