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Insert custom fields from Intercom conversation to Salesforce Case object

  • 29 June 2021
  • 1 reply
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Hi guys, I have a question about inserting custom fields from Intercom conversation into a Case object in Salesforce. My scenario is: in the Intercom chat it’s possible to fill some custom fields in a bot path, but this doesn’t happen all the time. If I configure Zapier to create a Case record with those fields what will happen if those fields don’t come in the Intercom conversation record?

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Best answer by Troy Tessalone 29 June 2021, 21:31

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Hi @anabertini 

If those are required fields on the Salesforce Case object, then the Zap will likely error, otherwise an empty value would be sent to Salesforce.