Best answer

Insert custom fields from Intercom conversation to Salesforce Case object

  • 29 June 2021
  • 1 reply

Hi guys, I have a question about inserting custom fields from Intercom conversation into a Case object in Salesforce. My scenario is: in the Intercom chat it’s possible to fill some custom fields in a bot path, but this doesn’t happen all the time. If I configure Zapier to create a Case record with those fields what will happen if those fields don’t come in the Intercom conversation record?


Best answer by Troy Tessalone 29 June 2021, 21:31

View original

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

1 reply

Userlevel 7
Badge +14

Hi @anabertini 

If those are required fields on the Salesforce Case object, then the Zap will likely error, otherwise an empty value would be sent to Salesforce.