Skip to main content
Best answer

Insert custom fields from Intercom conversation to Salesforce Case object

  • June 29, 2021
  • 1 reply
  • 122 views

Hi guys, I have a question about inserting custom fields from Intercom conversation into a Case object in Salesforce. My scenario is: in the Intercom chat it’s possible to fill some custom fields in a bot path, but this doesn’t happen all the time. If I configure Zapier to create a Case record with those fields what will happen if those fields don’t come in the Intercom conversation record?

Best answer by Troy TessaloneBest answer by Troy Tessalone

Hi @anabertini 

If those are required fields on the Salesforce Case object, then the Zap will likely error, otherwise an empty value would be sent to Salesforce.

View original
Did this topic help you find an answer to your question?
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

1 reply

Troy Tessalone
Forum|alt.badge.img+14
  • Zapier Expert
  • 31510 replies
  • Answer
  • June 29, 2021

Hi @anabertini 

If those are required fields on the Salesforce Case object, then the Zap will likely error, otherwise an empty value would be sent to Salesforce.