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Best answer

Gmail setup signature is an attachment

  • 9 December 2020
  • 46 replies
  • 1550 views
Show first post
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

46 replies

J

Hi Liz,

I have the same problem and see this thread is still open.

Here’s what it looks like and yes, the signature is set correctly according to your instructions in my gmail account.

I hope you can help!

Thank you!

 

Liz_Roberts
Userlevel 7
Badge +8

@bethc checking in to make sure you were able to get this Zap sorted! Let us know if you are still encountering issues!

M

please add me as well, I’m having the same issue Thanks

christina.d
Userlevel 7
Badge +9

Hi there @PeteTorrington! No fix at the moment, unfortunately. I went ahead and added you to the list of affected users though. We’ll shoot you an email and update this thread as soon as there’s a fix in place. 🙂

nicksimard
Userlevel 7
Badge +11

Hi @cmichael!

Your vote has been added to that feature request, which means you'll be notified via email when it's been implemented.

SamB
Rank
Userlevel 7
Badge +11

Hey @PHH,

Thanks for letting us know, I’ve just added you to the list of affected users on the bug report as well. We’ll be in touch by email to let you know when it’s been resolved! :)

SamB
Rank
Userlevel 7
Badge +11

Hey @megan11!

Sorry you’re running into this issue as well. I’ve added you to the list. I don’t have an ETA on this but we’ll send you an email once we have an update! :)

Danvers
Userlevel 7
Badge +12

Hi @JohandeKock

I can see that this trouble with the signature has been reported as a bug with the Zapier Gmail integration. I’ve added you as an affected user on the issue, which lets the team know how many people are affected and also means that we’ll send you an email when we have an update. 

Could I also ask which app you’re using when you see this error with the signature? For example Gmail’s web app, the phone app, outlook, etc. We’ve seen that some apps are affected by this bug and some aren’t, so we’re gathering as much information as possible. Thank you!

V

I would also like to add my name to the list. Thanks

nicksimard
Userlevel 7
Badge +11

Hi @SCR Music!

I have added you as an affected user for this issue.

R

Please add me to the report as well.

nicksimard
Userlevel 7
Badge +11

Hi @Ryan Flower!

I’ve added you as an affected user as well.

T

Hi,

 

we’re experiencing the same issue, so I guess this bug hasn’t been resolved yet?

Would want to be added to the list of affected users as well, thank you!

F

Add me to the list. A little saddened that this hasn’t had any progress in nearly a year.

christina.d
Userlevel 7
Badge +9

Hey ya’ll! 👋🏽

Popping in with a small update and partial fix announcement!

My friend Scott sent an email regarding this a few days ago and I’ll share his words because he said it best:

We believe we have partially fixed this bug. Specifically, we have fixed it in the case where the Body Type field is set to HTML. If your Body Type field is already set to HTML, there's nothing you should need to do.

If your Body Type field is set to plain or is not set at all, you won't notice a change in behavior. However, you can get the advantages of this bug fix by setting your body type to HTML. Note that if you take this route you might lose some of your plaintext formatting like newlines or spaces at the start of lines. If this is the case from you, you can probably get around that by adding "<pre>" to the start of your Body field and "</pre>" to the end of that field.

If changing the Body Type field and wrapping the Body text in "pre" tags doesn't work for you, please shoot my friends in support! There’s another new issue already set up to address the issue with plain email body types and they’re happy to add you there.

Thanks for your patience on this one and I hope it helps! 

Troy Tessalone
Userlevel 7
Badge +14

Are you choosing your signature in the Signature field in the Zap Gmail action step?

Be sure to see the notes underneath the field for additional info.

Also, check this help article: https://zapier.com/help/doc/why-isnt-my-signature-displaying-dropdown

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
christina.d
Userlevel 7
Badge +9

Hi there, @rsweet0325! I’ve got you added to that list. And absolutely, once a fix is in place you’ll receive an email from the team. We’ll also be sure to update this thread. 🙂

SamB
Rank
Userlevel 7
Badge +11

Welcome to the Community, @Fenchie! :)

I’ve just checked on the bug report and it’s still open, unfortunately. I’ve added you to the list of affected users so we’ll reach out to you as soon as it’s resolved.

In the meantime, others have reported success by adding the signature directly into the text in the Body field on the Send Email step, instead of selecting the signature. So you may want to add the signature that way for the time being until this issue is solved. 

christina.d
Userlevel 7
Badge +9

Thanks for reaching out, @Vasili! Of course, I’ve got you added to that list. We’ll let you know as soon as we know more! 

christina.d
Userlevel 7
Badge +9

Thanks for reaching out, @Timon! I’ve got you added to that list of impacted users. While we don’t have any updates to share at the moment, we’ll be sure to email you once a fix is in place. 🙂

G

Will you add us to the affected users list as well?  Our email bodies in Zapier are set to html, and the signature is coming through as an HTML attachment when viewed in Gmail on Safari. It is working correctly in the Gmail mobile app, though.

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