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Error 500 with Zoom Create Registrant, New Registrant and New Recording steps

Since a couple of weeks ago, I have a 500 error in all my automations with my payment gateways and Holded. Does somebody knows why it could be? The connection tells me that it is satisfactory if I do a test.
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59 replies

C

I am experiencing the same issue as well when sending a webinar registrant to Zoom:

@Danvers: Please add me to your list as well. Any updates on when this will be resolved? 

Thank you!

G

Same 

 

[{"code":"500","message":"Internal System Error","description":"Unknown Reason; Refer to URL: https://zoomappdocs.docs.stoplight.io/zapier"}]

 

M

I’m getting the same error.  If aded to the list of affected users, what is the average turn-around time to get it resolved?

 

This is the message when I try to select the value for the upcoming webinar.

[{"code":"500","message":"Internal System Error","description":"Unknown Reason; Refer to URL: https://zoomappdocs.docs.stoplight.io/zapier"}]

 

Thanks!

A

@Danvers  : Please add me to your list as well!  I have debugged for quite a few hours to no avail, with both Zoom and Youtube integrations seemingly healthy.  Seeing this error on attempting to create a ‘New Recording’ trigger on Zoom to upload video on Youtube.  

 

G

I am having the exact same issue with new registrants. And we setup everything because it was running smootly. But now it aint, and we need to solve it quickly.

Danvers
Userlevel 7
Badge +12

Hi @Manu! I’m sorry that you’ve run into this error when setting up a Zoom step. It looks like this is a known bug that some users are running into with the Create Registrant step. I've added you as an affected user on the issue report, which lets Zoom know how many users have been affected and also means that we will send you an email if we have an update on this.

 

@Gaston m and @PLC I’ve also added you to the issue report. 

I

Same issue, please send update

B

@Danvers I am facing the same issue. But in my case, it occurs not just for webinars - it happens for meetings as well. If this is a known issue, please add me to the list as well. Would appreciate if we can know an ETA for the resolution!

 

Thanks in advance :pray:

 

C

Same issue on two other accounts I use for Eventbrite to Zoom zaps. tred to set up new Zaps today and keep getting the 500 error when trying to set up the Zoom instance.

 

@Danvers please add me to the impacted list. I can give you the details of the other two accounts which are impacted, if you require.

K

Hi! We are also affected. The error popped up around 12hours ago, since then there is no working Zoom - Zapier - Integration.

Please put us on the List! Thank you.

J

Hi @nicksimard Please add me in as an affected user too, have been experiencing the same issue for a while now. Thank you!

P

Add me to the list as well: [{"code":"500","message":"Internal System Error","description":"Unknown Reason; Refer to URL: https://zoomappdocs.docs.stoplight.io/zapier"}]

 

Some more information, this is for a business zoom account. We have multiple sub accounts for the different departments in my organization. I am in one of those sub departments. The authorization had to be done from the main account.

A

Please add us to the list, we are also experiencing the same issue.

 

 

N

I’m receiving the same exact error. It worked last month no problem. Please add me to your list. It happens when I try and create a new registrant in Zap in Zoom. I need this fixed asap.

W

Please add me too, I’m facing the same issue, also can you please let me know why this is taking too long to fix?

D

Same problem in the new recording trigger

K
Userlevel 1

Hi,

 

I’m also having this issue when trying to trigger with New Recording. 

 

[{"code":"500","message":"Internal System Error","description":"Unknown Reason; Refer to URL: https://zoomappdocs.docs.stoplight.io/zapier"}]

 

Please add me as well. 

G

This is not a solution, but a workaround:

In the Zoom step, in the Upcoming Meeting (or webinar) tab, select Custom.

In the Custom field, enter Zoom Meeting ID without spaces. The notice will say “No matches found. Use MeetindIDNumber” Click on “MeetingIDNumber”

Then you should be able to fill out the the rest of the fields and do the test.

Hope it helps.

 

 

AWESOME WORK AROUND… THANKS! With this i can continue. 

J

I’m having the same error 500 issue as well. Looking forward to an update. Thanks!

K

same here, I also got this issue with the 500 error. Please add me to the list!

This is the message when I try to select the value for the upcoming webinar.

[{"code":"500","message":"Internal System Error","description":"Unknown Reason; Refer to URL: https://zoomappdocs.docs.stoplight.io/zapier"}]

Danvers
Userlevel 7
Badge +12

Hi @Danimg - thanks for the comment. You’re right, unfortunately, we are also seeing this error on the New Recording trigger. I’ve added you as an affected user on the bug, which lets the Zoom team know how many users are affected and also means that we’ll send you an email when we have an update on that. 

Liz_Roberts
Userlevel 7
Badge +8

@kstarr at techranch & @Jo-Ey  I have added you both as impacted users!

D

I’m facing this issue too.

1 Attachment
R

Hi @Danvers please add me to the list of impacted users.

Thanks

jolomero
Userlevel 2

Same here: 

Hi there, I’m also having the same problem when asking Zapier to start a zap as the result of me scheduling a meeting within Zoom (from my desktop app).  And all I get is the error… 

@Danvers, @Liz_Roberts  please will you add my name to the list as well?

Thank you so much for being on top of this for us all.

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