Question

Creating a New Lawmatics Matter

  • 2 February 2022
  • 3 replies
  • 25 views

  • Anonymous
  • 0 replies

I am trying to use a custom form to create a new matter in Lawmatics, but I am CONSTANTLY running into an error saying that Lawmatics is not responding.  This is getting rather old, tiring, and quite frustrating.  

 

Is anyone else having this issue or have any suggestions?


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3 replies

Userlevel 7
Badge +14

Hi @JColeman 

You may have to do a process of elimination to determine if there is a single data points causing the error.

Things to check

  1. Format of Phone Number (e.g. 10-digits)
  2. Format of State (e.g. full name vs abbreviation)
  3. Case Blurb

 

TIP: You should map the Street 2 variable to the Street 2 field

 

If you still need help, try opening a ticket with Zapier Support here: https://zapier.com/app/get-help

@Troy Tessalone Im not sure if this is what you are asking for, but this is the error message that I receive every time.  I’ve also included a screen shot of how I’ve set up the matter being created.

 

 

Userlevel 7
Badge +14

Hi @JColeman 

Please post screenshots with the encountered error and how each Zap step is configured, thanks.